PTVupgrade software glitch, help needed

Discussion in 'TiVo Upgrade Center' started by RBB, Jan 1, 2006.

  1. RBB

    RBB New Member

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    Jan 1, 2006

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    I just installed a PTVupgrade drive in my Pioneer DVR-810H. The drive seems to be working fine., However, I can not set it up to change the channel on my digital cable box. During the guided setup I get to a page where it instructs me to choose the brand name of my cable box from a list below. However, there is no list. There are no brand names and there is nothing to choose from.

    I backed out of and skipped that step. The trouble shooting tips from Tivo Central instruct me to set this up at Message and Settings > Settings > Channels > Changing Channel. However, the last menu is not listed on my Tivo. I do not have a 'Channel Changing' menu.

    My guess is that the software is inomplete or corrupted. Is there any way I can verify this and/or get the complete software. My Tivo is dead in the water if it can't change the channels on my digital cable box using the IR.
     
  2. funtoupgrade

    funtoupgrade New Member

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    Mar 15, 2005
    Repeat the backup/image process and see if it works. For one reason or another this has cured various problems over our year of upgrading over 100 TiVo's.
     
  3. RBB

    RBB New Member

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    Jan 1, 2006
    What's the backup/image process? I did do a delete everything and started over only to get the same thing. Is there a different process you're suggesting?
     
  4. funtoupgrade

    funtoupgrade New Member

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    Mar 15, 2005
    Sorry, I misread your original post and assumed you did the backup/upgrade yourself rather than just sticking in a ready to go drive. Time to get on the phone with PTV and let them figure it out.
     

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