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PSA: TiVo Changes - May 2018 User Agreement & Privacy Policy Update - May 2018

Discussion in 'TiVo Coffee House - TiVo Discussion' started by mmf01, May 12, 2018.

  1. just4tivo

    just4tivo Active Member

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    My land line cell phone reference was meant to point out that many don't want to move to new tech for the sake of new tech or pay the cost of new tech or might not be in an area where broadband is readily available or too expensive.

    That land lines work fine for them just as OTA works well for them so they have little interest in streaming video content off the internet. That (no cord) OTA market is sizeable and TiVo has the experience, name recognition, and the hardware to take a BIG chunk of that revenue stream with little effort rather than discard/ignore it in favor of what might be next.
     
  2. Mikeguy

    Mikeguy Well-Known Member

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    Making Hydra available with full reversionary ability (i.e., no less of recordings) will get TiVo an 80-90+% trial percentage.

    Making Hydra available with full TTG ability, between TiVo boxes (no online intervention needed) and TiVo box <-> PC (i.e., both directions) nets TiVo another 25% adoption rate.

    Making Hydra available with folderplay nets TiVo a further 15%.

    Making Hydra available with Live Guide nets another 20%.

    ;)
     
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  3. BigJimOutlaw

    BigJimOutlaw Well-Known Member

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    Please consider fixing whatever broke push/TTCB in the summer of 2016, if it's not a major undertaking. Certainly not an obligation, but it would be greatly appreciated by folks here who use pytivo in the absence of Desktop.
     
    stile99 likes this.
  4. stile99

    stile99 Active Member

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    “The sun - the bright sun, that brings back, not light alone, but new life, and hope, and freshness to man - burst upon the crowded city in clear and radiant glory."
     
  5. stile99

    stile99 Active Member

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    While I agree with the entire post, I wanted to specifically respond to this part. I know it has been said that this can't happen, but what can't happen is me believing a way can't be found. I would imagine getting people to at least TRY TE4 would be desirable, and I would also imagine once they tried (especially the more recent version) a certain number would stay (and as noted in the post, fix a couple more issues and even more will stay). People aren't standing in Costco giving out free samples because Costco loves you (the greeter might, though), they're giving out the samples because they know once you try, you're likely to buy.
     
  6. GaryD9

    GaryD9 Member

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    What benefit does TiVo gain from people trying and liking TE4? If you're trying it at all, it means you've already purchased the h/w and probably going to use it for at least a year. Anyone who buys a new TiVo box won't have as much probably reverting (as they would have less recorded to lose from reverting.)

    My concern (on TiVo's behalf) is the "first impression" that TE4 gives a (potential) new TiVo customer. These aren't people who will "try it" - they are people who won't know that any other option exists. The new customer won't know they are being "upgraded" to TE4, as it's completely automatic for a new setup. Then they are subjected to the numerous bugs in TE4 without knowing that the issues will eventually get worked out, that they are bugs, etc. From their point of view, it might very well look like TiVo just sucks and so they return the box.

    Come to think of it, even a long time TiVo customer first being exposed to TE4 might get the same impressions. There are several aspects of TE4 that, at least to me, appear to be bugs. However, being that TiVo hasn't responded to my reports on this forum, or via their "contact us" link, I don't know if they'll get fixed or if TiVo even considers them bugs. For all I know, TiVo purposely is moving away from "thumbs" and suggestions, etc.
     
  7. HerronScott

    HerronScott Well-Known Member

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    Sad to hear this as definitely one of the features that set TiVo apart and which we use.

    Scott
     
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  8. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    I suspect that's what they're banking on.

    Look, I prefer the old interface to Hydra (having "upgraded" early on). I don't mind Hydra, but prefer the old one. But I'm kind of an old-school guy. The first thing I still do when I get a new computer is buy and install Start10, which makes it look like Windows 8, because I just can't stand the "modern" interface of Win8 & Win10. But I realize there's an entire generation of people for whom the only computer they've known is a tablet, and that's how they think their devices should operate...like a tablet or a phone.

    And the old TiVo interface isn't like Windows 7 compared to Windows 10...it's like DOS. I can imagine new TiVo users coming in, seeing the old, text-based interface, and hating it. Passionately. Because they've never seen anything like it, and want something that's more like their tablets and phones.

    I prefer the old interface. But I'm the past, and I can see where it might make good business sense for TiVo to look to the future instead of trying to make old fogies like me happy.

    (Then again, most attempts by the comic book industry to come into the 21st century instead of pandering to the aging fan base have failed utterly, only serving to alienate those few oldsters who are barely keeping them afloat. But if DVRs are more like comic books than computers, I guess they're probably doomed anyway...)
     
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  9. morac

    morac Cat God

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    TE4 is almost certainly solely designed for TiVo’s MSO partners. I doubt it’s a coincidence that TE4 looks very similar to Comcast’s X1 platform. That all Tivo customers can get it is just a benefit.
     
  10. stile99

    stile99 Active Member

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    No idea, but Ted has said they would like people to try it. Maybe ask him.
     
  11. GaryD9

    GaryD9 Member

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    I can agree with that in a general sense, but the problem is that the "new" interface is buggy. So, instead of new users getting the impression of a nice modern interface, they might get the impression of "ugh, this tivo stuff is buggy. I'll return it now while I'm still in my return window" instead of waiting for bug fixes (and they'll never know they could "downgrade" to a previous and more functional interface.)

    In fact, returning it would be the intelligent thing to do, as the window for returning something doesn't get extended just for buggy software, and there's no assurance whatsoever from TiVo that the issues will be fixed, or even any official acknowledgement of the issues! If that new customer tries to contact TiVo via phone to report/ask about problems, they'll likely have a bad experience. If they try to contact tivo via their "contact us" form on their webpage, the issue goes into a black hole.

    Perhaps @TiVo_Ted can offer some insight to this, but my previous attempts to get his attention in regards to issues have seemingly gone into the same black hole as the tivo webpage "contact us" link.
     
  12. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    I'm not sure how buggy it is, though. I know people have been complaining, but there's no way to know how representative those complaints are...and I know I haven't experienced any problems.
     
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  13. GaryD9

    GaryD9 Member

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    Really? Please try this:

    From live TV, tap the TiVo button, and navigate down and right to your list of suggestions (or TV Series, etc.) The idea is so that a textual list of shows is being shown in a vertical list. (Not a horizontal "list" of pictures representing the shows.) From this list, you'll likely be seeing groups of specific shows. From this list, highlight a given show and press either thumb button. Nothing happens. (Thumb buttons don't work here.) Then press select. You should now be seeing a list of episodes of the previously selected show. Press a thumb button. Nothing happens. (Thumb buttons don't work here either.) Now press select on any one episode. You should now be seeing the detail for that specific episode (including the description of the episode.) Press a thumb button. Thumb buttons STILL don't work here either!

    This "thumb" issue extends to the suggestions list where it's really annoying. While viewing the list of suggestions, it's impossible to tell TiVo that you don't like one of it's suggestions using the thumb down button unless you first actually start playing the undesirable show! In a 24 hour period, my new TiVo BOLT+VOX recorded over 150 suggestions, and MOST were undesirable. (This is normal with a new TiVo until the thumbs are set up.) With TE3, I could just scroll through the list of suggestions pressing thumbs down on the undesirable stuff. With TE4, due to the bug I'm referring to (and I hope to God it is a bug and not by design), I have to actually start playing each one of the suggestions in order to give it a thumb down.
     
  14. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    I stopped using Suggestions somewhere around 2001, so I haven't experienced any of that.
     
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  15. slowbiscuit

    slowbiscuit FUBAR

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    These two keep me from trying Hydra. #1 will never happen, ergo I won't try Hydra. Just not worth the hassle for minimal potential gain at this time, and a lot of downside. #2 alone would keep me from trying it even if I wanted to hassle with restoring recordings (and I have a decent amount of CP'd stuff that can't be restored), because I transfer PC-based stuff to Tivo on a regular basis.
     
  16. aaronwt

    aaronwt UHD Addict

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    A person like me, who doesn't look at suggestions, will never run into that issue.
     
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  17. aaronwt

    aaronwt UHD Addict

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    I transfer 75% of my recordings to a PC. When I upgraded to Hydra, I started using Plex to get around the issue of not being able to transfer content back to the TiVo. And in the end I realized I wish I had switched to this method a long time ago. Since it's automated and I can easily access any plex content from dozens of other devices I own, from wherever I am.

    In the end, switching to Hydra made things much easier for me with my show transfers.
     
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  18. GaryD9

    GaryD9 Member

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    That's great that a couple of people don't use suggestions. It's also not relevant to the sub-discussion I was replying to: a message referencing the experience for new users.

    Those "new" users will find that TiVo suggestions are one of the things that differentiates TiVo from their cable DVR. Some will turn it off, but many will leave it on. Most will at least tinker with it. It's one of the things that TiVo highlights on their homepage ("Over time, TiVo learns the types of programs you like to watch, your favorite actors and directors. When you’re in the mood to find something new, TiVo helps you cut through the clutter to find the stuff you’ll like")

    It's also fairly useless when you can't "teach" TiVo what you like via the thumb up/down buttons - and that highlights bugs in the new experience for the new user.
     
  19. Mikeguy

    Mikeguy Well-Known Member

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    Which old TiVo interface are you referring to? My Series 2's UI is like DOS--my Roamio's Gen 3 UI definitely is more Win7 with graphics getting it into Win10 Start menu land.
     
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  20. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

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    The one before Hydra. It may have had a little bit of surface glitz (a VERY little bit!), but for all intents and purposes it was the same old text-based interface.
     
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