protection plan cost $7.99 v $5.99?

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by eddieras99, Aug 16, 2007.

  1. eddieras99

    eddieras99 New Member

    152
    0
    Sep 2, 2002
    deerfield, il
    i own my own equip, including HD receiver and have been paying $7.99/ mo for the protection plan. just found out that the plan is $5.99. csr said that anyone after 3/1/06 when they went with the lease bit pays only 5.99 and that because mine is owned i pay more. they did agree to lower my fee, but would not adjust nor give credit for the past 2 years i paid 7.99.

    just wondering what everyone else pays and also if they own or lease.
     
  2. scooby_doo_53

    scooby_doo_53 New Member

    195
    0
    Jul 19, 2004
    Lakewood, CO
    I own my equipment and have paid $7.99 for quite awhile now. I used to pay $5.99, then they sent me a letter saying that since I had "HD equipment", I would now have to pay $7.99. I can't remember when it was, but 2 years ago seems about right.
     
  3. Mike Lang

    Mike Lang Administrator Staff Member Administrator TCF Club

    8,251
    1,366
    Nov 17, 1999
    I called a couple months back and got reimbursed for all the past months I was charged $7.99.
     
  4. eddieras99

    eddieras99 New Member

    152
    0
    Sep 2, 2002
    deerfield, il
    they wouldn't budge on a credit for me - are you leased or own your own?
     
  5. MisterEd

    MisterEd Very Large Member

    645
    0
    Jun 6, 2001
    TV Land
    According to "DORIS (DTV's SMS) HELP" you have to have at least 1 leased piece of equipment to get the $5.99 rate, if you own all your equipment it's $7.99.

    Edit: and if you meet the requirement of at least 1 leased box they are supposed to refuse the reduction unless you put up an argument and then give in.
     
  6. longhorn1

    longhorn1 New Member

    6
    0
    May 6, 2006
    I own all my equip, HD and tivo and have always paid 5.99
     
  7. Budget_HT

    Budget_HT Heavy User (of TiVo)

    990
    0
    Jan 2, 2001
    Renton, WA
    I asked last week and was told that because I own my equipment, I would still be charged $7.99. $5.99 was stated as only for leases.

    That is not consistent with the pre-lease days when folks were getting their $7.99 reduced to $5.99. When I called at that time, I was told I would have to commit to another year of service to get the lower rate.

    I get tired of hearing these discrepancies and being lied to, whether intentional or not.
     
  8. MisterEd

    MisterEd Very Large Member

    645
    0
    Jun 6, 2001
    TV Land
    You were probably grandfathered from the old rate before it went up.
     
  9. eddieras99

    eddieras99 New Member

    152
    0
    Sep 2, 2002
    deerfield, il
    i was at 5.99 - went up to 7.99 - no grandfather for me.

    they did lower my rate tho. as i said the first csr i spoke with said i'd have to extend a year too- i asked for a supervisor and she said no to the year, but did lower my rate.
     
  10. henryld

    henryld New Member

    65
    0
    Aug 15, 2005
    Friendswood, Tx
    All my equipment is owned w/HR10-250 and I pay $5.99. No commitment involved other than a $10 cancellation fee imposed if cancelled within one year.
     
  11. Arcady

    Arcady Stargate Fan

    3,959
    3
    Oct 14, 2004
    Philadelphia...
    When I had D* I paid $0 a month since I had no protection plan. When the dish got knocked out by a storm, I activated the protection plan with one CSR, then had another send out a truck. The day after the dish was fixed, I turned it back off.

    There is no reason to waste $72 or $96 a year on equipment they are willing to give away free.
     
  12. MisterEd

    MisterEd Very Large Member

    645
    0
    Jun 6, 2001
    TV Land
    That "trick" no longer works. There is a minimum (6months?) you have to keep the protection plan or pay an ETF . Also, if they send you free equip without the plan they extend your agreement.

     

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