One of the reasons I want to get rid of our cable company and the TIVO that is provided with it, is that I am disgusted with the TIVO part of the service that used to be great when we had it 2 years ago. First I'll start with the TV and movie database. One word: horrible !! I don't understand how this TIVO service has changed in such a negative manner. How do you go from excellent to dreadful in 2 short years ?? Usually technical products get better over time don't they ? I hate the gui interface, it is constantly in the way and not an improvement. Sometimes tech companies make changes because the can do them, NOTT because they are a genuine improvement. I also question why the database for TV shows has become so useless. When I watch TV shows like SNL they now give you a listing of every performer who was ever a regular on that show any time in their 40 year history without any regard for the actors on that current episode you are watching. Two years ago they listed only the actors who were currently a regular part of the show at the time it was recorded and also the guest performers who would be on that night. Then you could click on that guest performer and also see what else they have been in. More examples: When you look at the Jimmy Kimmel show or the Steven Colbert show the only actor listed is the host of the show !! Same thing, every single night whether you record the show or not, they aren't giving up any information about any actors on any talk show. It's pretty much the same thing when you watch a regular scripted TV show. They list about half of the cast and ZERO guests on every show. But it goes wayyyy beyond that, even when you look up the regular cast they apparently only list the movies that the actor played in AND are also available through RCN. I am only surmising here because I have no other explanation why veteran actors would have such an obviously short list of credits in their history. Before they used to list everything the actor in question ever did ** AND ** in chronological order. But that is just a pipedream now. 2 years ago they also gave you a written bio for almost every actor, even older actors that were on old movies at TCM. They also listed their place of birth and birth date. Now there is no bio and half the birthdates are listed as Dec 31, 1969 and there is usually no birth place listed either. They also added a place for a photo but most of the photos are blank leaving a large section of your screen blank, so that "improvement" ends up being annoying too. I'd love to know why the database is now so screwed-up and what company is the REAL source of this information. They must have changed database sources for some reason. Either it became too costly, somebody decided it wasn't important and/or the original database was hacked and wiped out. I'd also like to know if the TIVO database is this screwed-up on systems not provided by RCN ? The curious part of all this is that I noticed a similar problem with Comcast that suddenly occurred 2-3 months before we terminated them. The Comcast database changed very abruptly 1 day and when I called their support about it, they had no reasonable explanation and that was a big reason we changed back to RCN.