Problems with RCN & TIVO Movie Database ?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Bill Zardus, Nov 27, 2018.

  1. Bill Zardus

    Bill Zardus New Member

    14
    1
    Nov 27, 2018
    One of the reasons I want to get rid of our cable company
    and the TIVO that is provided with it, is that I am disgusted
    with the TIVO part of the service that used to be great when
    we had it 2 years ago.

    First I'll start with the TV and movie database.
    One word: horrible !!

    I don't understand how this TIVO service has changed in
    such a negative manner. How do you go from excellent
    to dreadful in 2 short years ?? Usually technical products
    get better over time don't they ?

    I hate the gui interface, it is constantly in the way and not
    an improvement. Sometimes tech companies make changes
    because the can do them, NOTT because they are a genuine
    improvement.

    I also question why the database for TV shows has become
    so useless. When I watch TV shows like SNL they now give
    you a listing of every performer who was ever a regular on that
    show any time in their 40 year history without any regard for
    the actors on that current episode you are watching.

    Two years ago they listed only the actors who were currently
    a regular part of the show at the time it was recorded and also
    the guest performers who would be on that night.

    Then you could click on that guest performer and also see what
    else they have been in. More examples: When you look at
    the Jimmy Kimmel show or the Steven Colbert show the only
    actor listed is the host of the show !! Same thing, every single
    night whether you record the show or not, they aren't giving up
    any information about any actors on any talk show.

    It's pretty much the same thing when you watch a regular scripted
    TV show. They list about half of the cast and ZERO guests
    on every show.

    But it goes wayyyy beyond that, even when you look up the
    regular cast they apparently only list the movies that the actor played
    in AND are also available through RCN. I am only surmising here because
    I have no other explanation why veteran actors would have such an
    obviously short list of credits in their history. Before they used to
    list everything the actor in question ever did ** AND ** in chronological
    order. But that is just a pipedream now.

    2 years ago they also gave you a written bio for almost every actor,
    even older actors that were on old movies at TCM. They also listed
    their place of birth and birth date.

    Now there is no bio and half the birthdates are listed as Dec 31, 1969
    and there is usually no birth place listed either. They also added
    a place for a photo but most of the photos are blank leaving a large
    section of your screen blank, so that "improvement" ends up being
    annoying too.

    I'd love to know why the database is now so screwed-up and what
    company is the REAL source of this information. They must have
    changed database sources for some reason. Either it became too
    costly, somebody decided it wasn't important and/or the original
    database was hacked and wiped out.

    I'd also like to know if the TIVO database is this screwed-up on
    systems not provided by RCN ?

    The curious part of all this is that I noticed a similar problem
    with Comcast that suddenly occurred 2-3 months before we
    terminated them. The Comcast database changed very abruptly
    1 day and when I called their support about it, they had no
    reasonable explanation and that was a big reason we changed
    back to RCN.
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
  3. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA
    Well about 2 years ago, TiVo was bought by Rovi who renamed itself TiVo and TiVo switched from using Tribune for guide data to using Rovi for guide data.

    Scott
     
    PSU_Sudzi likes this.
  4. Bill Zardus

    Bill Zardus New Member

    14
    1
    Nov 27, 2018
    Thanks for that explanation Scott !!
    You are the only person who seems to know this.
    TIVO/ROKU/RCN are going to lose a customer over this.

    When I call customer support at RCN, all their support
    people have dumbnesia about this.

    Do you happen to know who Comcast uses for their guide
    and/or if they made a similar change a few months ago ?
    I left Comcast for a similar reason 2 months ago. But the
    problem began a couple months before that.

    The support people at Comcast had dumbnesia too
    when I called them about an obvious change in the database
    they were using.
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,184
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    Dec 7, 2012
    Ashland, PA...
    There are one-to-one guide relationships between guide suppliers and some web sites. For Gracenote (the one TiVo was using) is used by zap2it.com. For TiVo, tv.com and tvguide.com use the same database. Gracenote is 99% accurate. Titantv.com doesn't list its database, but it's very close to Gracenote. Maybe you can ask the question in the RCN forum: RCN forum | DSLReports, ISP Information
     
  6. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA
    We have Comcast but only have TiVo's so no idea on their guide data. At one time Comcast was using Rovi as well but they switched to Tribune about 2 years ago (so the reverse direction from TiVo).

    Scott
     
  7. HerronScott

    HerronScott Well-Known Member

    7,320
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    Staunton, VA
    I just checked a show description on the Xfinity Stream app in the guide and it matched the Tribune description on zap2it.com so I would say they are still using Tribune.

    Scott
     
  8. Bill Zardus

    Bill Zardus New Member

    14
    1
    Nov 27, 2018
    Scot:

    You've sent me exploring into a world I didn't know existed until yesterday.
    I was just reading the story below from Variety in 2016 when I noticed
    one quote.

    Nielsen in Advanced Talks to Acquire Gracenote to Get Better at Content Recognition (EXCLUSIVE)
    Nielsen in Advanced Talks to Acquire Gracenote to Get Better at Content Recognition (EXCLUSIVE)
    By JANKO ROETTGERS

    "Nielsen is primarily interested in Gracenote’s automatic content recognition technology,
    which has been integrated into TVs from major manufacturers."

    unquote

    I would guess this technology is screwing things up.

    It's mind blowing how much money metadata is worth
    and I wonder if this sale actually went through.


    Bill Z
    Delaware County, PA
     
  9. tenthplanet

    tenthplanet Well-Known Member

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