Problems with Out-of-Home Streaming / Downloading

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I've searched and found a few similar posts, but wanted to see if anyone has any additional feedback on my specific issue.

I travel for work and I will download shows to my iPad mini from my TiVo Premiere. I have an external/separate TiVo Stream device since the Premiere didn't come with the streaming ability originally. Downloading shows while at my "in-home" network works fine. In the past the "out-of-home" downloading of shows would work. However, after the last several TiVo iOS app updates the out-of-home downloading just doesn't work. In 2015 I could download shows remotely, even though it was slow. Now when I try to download shows I either get an error indicating I need to setup streaming out-of-home, which I've done many times. Sometimes I am able to download shows, but the download will usually not complete in one download session. Sometimes I am able to restart and sometimes it won't.

My TiVo stream is running the following software, 20.4.7.stream-01-6. My internal network has not changed since when the out-of-home was working more routinely. I don't attribute my issues completely to crappy hotel wi-fi. I was at a relative's house this past weekend, they have Comcast and I experienced the same problems.

The other odd thing to note is that when reviewing the streaming info on the app it shows that 9 of 12 Mobile Devices are being used. Is that indicating the number of mobile devices I have connected or something else? I only have two devices setup.

Any input or thoughts would be appreciated.

Thanks
Josh

 

Thanks for the feedback.

In-home downloads work fine, so I guess I can be thankful for that.

Interestingly enough....I have setup a virtual instance of OpenVPN server and port forwarded the appropriate ports through my firewall. I can see all my internal computers and devices, but for whatever reason the tiVo app still does not recognize it as an "in-home" network. I have setup the VPN server to route all traffic through the VPN tunnel, including internet traffic.

After doing a little bit of research I have two hypothesis as to why it doesn't work. The first suspect is that I needed to use a range of IP's that wouldn't regularly be used within my home network & DHCP server. My internal addressing is 192.168.1.xxx. I setup the VPN server to use the IP range 192.168.177.xxx. I don't think this would cause an issue with the tiVo app, but I haven't tried manually configuring the IP address on my iPad to an IP in that range while at home to see how things react.

The other suspect is around the DNS server. I am still using an older DNS server and after doing some reading I found a few references to some DNS issues not being translated properly through the VPN tunnel. I suspect this is more my issue rather than the IP scheme, but just haven't had time to fully test each scenario to see if either of these issues are the cause.

Assuming one of the above is my issue and I can get the tiVo app to work through the VPN tunnel then it should always think it's "in-home" and I should be ok. When I get some time to test the scenarios I'll update the thread with my results.

Josh

 

Yeah, I think you may be right. I just hard coded that IP range while in my home network and had no network connectivity at all on my iPad. I'm going to try setting aside an IP range in the same subnet and see if that works.

 

I did some more testing and changing the IP range to match the same subnet didn't change anything. I'm assuming the issue is how the Tivo app determines whether it is in its home or away network. It may be by the native IP address it receives, but I don't know for sure and would need to see if i could find out what triggers the app to consider it to be "home" or "away".

Josh

 

Can you provide a link or instructions how to configure it. I didn't see anything under the "Configure" option within KMTTG.

Thanks
Josh

 

Thanks!