Problems with my Direct TV DVR...

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I got my R 15 DVR Receiver last December. It worked great for about 3 weeks, then little problems started happening. First, it would not allow me to watch channel a, then record channel b, at the same time. I had to record whatever I was watching. Then, it didn't record some shows, and would start recording 10 minutes after the start, or stopping 10 minutes before the end. The caller ID quit also. Now, the latest is that it has a software download that keeps coming up, and if you don't prompt the TV to "download later", it will shut off your picture, and then tell you it was not able to download the software. No matter what you do, it does not do it. After my 4Th call to DTV, I spent 2 1/2 hours on the phone, only to be told by a supervisor that "we know that we have a problem with the R15, and we are trying to fix it, but unfortunately, there is nothing that I can do to help you." Nice answer. I am not to happy with them right now...