Advertisements I'm trying to transfer recordings and One Passes from my TiVo Premiere XL to my new TiVo Edge, but TiVo Online keeps giving me error message: "There is a problem communicating with this TiVo box. Make sure your box is connected to your home network, then try again" related to the Premiere. It will see the To-Do List on the Premiere, but when I try to go to One Pass Manager tab, it gives me that error message. Contacted support and they said it's some kind of communication issue between the Premiere and Edge and some kind of software that's missing on the Edge that's causing TiVo Online not to have visibility to the Premier, which made zero sense to me. They said they'd escalate the issue and get back to me in 3-5 business days with a solution/software update (which, after dealing with Support, I have no faith is actually going to happen), so I'm hoping someone here can offer an actual solution.