Problem with TiVo Rewards from Credit Card

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Zevida, Dec 2, 2004.

  1. bgreen5

    bgreen5 Contrast Rebel TCF Club

    10,265
    0
    Feb 4, 2000

    Advertisements

    Remember how I spoke with Juniper CS after COB last night and was told no sign of payment received?

    So I check my account this morning, and lo and behold...

    [​IMG]

    I know it's possible, but it just seems too conveniently coincidental. :rolleyes:
     
  2. Cabinwood

    Cabinwood Well-Known Member TCF Club

    6,880
    1,125
    Mar 11, 2000
    North Georgia
    I just emailed Juniper about not receiving my Tivo rewards for last month. I just got an automated reply that said:

    Thank you for your recent e-mail concerning the TiVo(R) MasterCard(R). We are committed to providing quick and efficient customer service. Should your e-mail require a response, please expect to hear from us within 3 to 5 business days.

    3 to 5 business days.:eek: I'd hate to see if they didn't provide a quick and efficient reply :p
     
  3. Cabinwood

    Cabinwood Well-Known Member TCF Club

    6,880
    1,125
    Mar 11, 2000
    North Georgia
    Actually Juniper responded very quickly. I got a response yesterday afternoon that their records show that they had given me the points -- so, now it appears it's on Tivo's end that I don't have them...
     
  4. eddyj

    eddyj Señor Member TCF Club

    76,366
    16,786
    Jun 20, 2002
    South Florida
    In the past, this has happened to me, and Juniper claimed they had sent them, TiVo that they had not received them. Eventually they talked to each other, and they got me my points.
     
  5. Nov 2, 2005 #125 of 141
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,482
    33
    Jun 27, 2000
    Alviso, CA, USA

    Advertisements

    Folks, our apologies. There was a problem in our processing of the September points that should have been posted to your account in October. We have now resolved the issue, and your points should be listed. This was our fault, not Juniper's and we are sorry for the inconvenience. Please accept our apology for the delay.
     
  6. Nov 2, 2005 #126 of 141
    Cabinwood

    Cabinwood Well-Known Member TCF Club

    6,880
    1,125
    Mar 11, 2000
    North Georgia
    Yep, I just checked and mine are now there. Thanks...
     
  7. Nov 2, 2005 #127 of 141
    bgreen5

    bgreen5 Contrast Rebel TCF Club

    10,265
    0
    Feb 4, 2000
    Yup. Finally arrived here too.
     
  8. bgreen5

    bgreen5 Contrast Rebel TCF Club

    10,265
    0
    Feb 4, 2000

    :up: iPod Nano is now available as a TiVo Reward

    :thumbsdown: the 4GB Nano costs 27% more than the 4GB Mini (35000 points :eek: )


    (practically the same points required as the 20GB color iPod)


    On the brighter side, the TiVo watch has been reduced to 8000 points.
     
  9. eddyj

    eddyj Señor Member TCF Club

    76,366
    16,786
    Jun 20, 2002
    South Florida
    I have one of those 20K point iPods. Want to get another for the wife, but every time I get close, they bump up the points. :mad:

    I am canceling the card at the end of the year, whether I have enough points for it or not. I'll get whatever I can at that point (which with point inflation, may be the coasters!).
     
  10. Zevida

    Zevida witless and unarmed TCF Club

    16,293
    979
    Nov 8, 2003
    San Jose, CA
    I'm reviving this old thread that never seems to die - which is unfortunate because you'd think TiVo and Juniper would have figured things out by now!

    I'm very impatiently waiting for my November points to post to my account. My Juniper statement closed on 11/22. I realize we just had a holiday and a weekend, but I can't believe that I still haven't gotten my points. I'm less than 300 points from the Bose SoundDock so I just need these points to post so I can order it before they raise the "points price". I'm paranoid they'll raise it before they post my points. I've already taken the credit card out of my wallet and I'm not going to use it anymore. Too much hassle!
     
  11. bgreen5

    bgreen5 Contrast Rebel TCF Club

    10,265
    0
    Feb 4, 2000
    Yep. Still waiting on November points here too.

    Seems like Juniper and TiVo keep taking turns on who's to blame. It seems so ridiculous that they haven't worked together to "prevent recurrence" after more than a year, that I have to conclude that it's either deliberate or they just don't care.

    Too bad. I'd like to keep using the Juniper account if they didn't have such an enormous lag between the time you make a purchase and the time it shows up in your online account.

    But as the points incentives become worth less and less, why shouldn't I go back to using my old card accounts where at least I can see my transactions update within minutes (or hours at the most)?
     
  12. angra

    angra Old Fogey

    192
    5
    Apr 12, 2002
    The points are so worthless now that in just about all cases (I can't think of an exception) you're better off using a cash rebate card and just buying the reward.
     
  13. eddyj

    eddyj Señor Member TCF Club

    76,366
    16,786
    Jun 20, 2002
    South Florida
    Can't wait to get my Nov and Dec points. Should be enough for the reward I want (unless they bump it up AGAIN). Then, it is bye-bye TiVo Rewards card.
     
  14. Dec 1, 2005 #134 of 141
    jennifer

    jennifer Well-Known Member

    7,795
    73
    Dec 2, 2001
    TivoOpsMgr...

    *PLEASE* check on the Tivo points again. My points have yet to be posted. I'm a few points away from ordering a Christmas gift, and I have more than enough points awaiting credit. Id' like to get my points and get my order in time for Christmas.

    Jennifer
     
  15. Dec 1, 2005 #135 of 141
    eddyj

    eddyj Señor Member TCF Club

    76,366
    16,786
    Jun 20, 2002
    South Florida
    I just got my November points on the 29th (I used to get them regularly on the 13th). So maybe you'll get your soon too.
     
  16. Dec 1, 2005 #136 of 141
    Zevida

    Zevida witless and unarmed TCF Club

    16,293
    979
    Nov 8, 2003
    San Jose, CA
    I called the executive complaint department at Juniper. They were the ones I contacted when I had this problem several month ago. I got zero help from TiVo with this problem, Juniper is the only one who ever did anything. I didn't hear back from them today so I'll follow-up again in the morning.
     
  17. Dec 1, 2005 #137 of 141
    bud8man

    bud8man Tivo Evangelist

    706
    0
    Feb 12, 2004
    Oakland, NJ
    Got my points and they dumped the 140 hr unit....this is crap. for 5K less I can get the 40 hr...yeah.....
     
  18. Dec 2, 2005 #138 of 141
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

    2,482
    33
    Jun 27, 2000
    Alviso, CA, USA
    Jennifer, Zevida, or any others -- If you have an issue with points not appearing in a timely fashion, please drop me an e-mail with your Rewards ID and the last date that you received points; I'll have the team investigate.

    As for the 140-hour unit disappearing; our apologies for that. We sold out of our remaining rewards inventory faster than expected. We will try to give advanced warning in the future as in this thread from Bob Pony:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=274371

    Best regards,
    Stephen
     
  19. bgreen5

    bgreen5 Contrast Rebel TCF Club

    10,265
    0
    Feb 4, 2000
    Finally back on track... my points for December appeared very timely on 1/13/06 (yesterday). :up:

    Hopefully, a sign of things to come.
     
  20. bgreen5

    bgreen5 Contrast Rebel TCF Club

    10,265
    0
    Feb 4, 2000
    Not a TiVo Rewards problem, but I'm pretty much done with Juniper now:


    "**Important notice regarding changes to your account** Please note that the new term will apply to your account on January 1, 2007 and will appear on the billing statement you receive after January 1, 2007. A foreign country fee of 3% of the U.S. dollar transaction amount will be charged for purchases made outside of the United States."


    :thumbsdown:
     

Share This Page

spam firewall

Advertisements