Problem with TiVo Rewards from Credit Card

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Zevida, Dec 2, 2004.

  1. eddyj

    eddyj Señor Member TCF Club

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    That is because some of us are preferred customers, and you are scum. :D

    I thought I read somewhere that the iPods had been back ordered but that they should have been shipping by now. I would call them and ask.
     
  2. bgreen5

    bgreen5 Contrast Rebel TCF Club

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    Zevida and Hippster,

    Sorry to hear that :(

    You and others who've been standing in line should absolutely have gotten yours first. I feel a bit bad about that.

    As I said, I was totally shocked that the turnaround time was so fast... I was not expecting to have my iPod until March or April.

    Sounds like something is messed up in their queue system.

    I don't think it's directly TiVo's fault though. After checking the mailing label on my order, the package was apparently shipped by "Metron North America".

    It would appear that TiVo has contracted with Metron, who is managing the fullfillment logistics for the TiVo Rewards system.

    Someone at TiVo should be putting the screws to Metron if they've been making folks wait for any reason other than a shortage in the pipeline.
     
  3. Zevida

    Zevida witless and unarmed TCF Club

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    Aww, thanks for the nice words bgreen. Don't feel bad that you got lucky. I've called TiVo and reported the problem, so we'll see if that works it out a bit. Enjoy your iPod! :) I know I'll enjoy mine when I finally get it. (If ever ;))
     
  4. millershane

    millershane Software Developer

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    As I mentioned earlier I got my TiVo on Thursday after ordering it on Monday! I set it up on Friday and now have taken it down again ebcause the TiVo doesn't respond to the remote. I tried multiple remotes with the same issue. They are sending me a new one.

    I was really looking forward to the dvd-writer. :-(
     
  5. wouldworker

    wouldworker _

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    Reviving this thread to note that the points from this month's Juniper statement (which closed on 2/14) arrived in my rewards account on 2/15. Seems like they may have worked out the kinks. Anyone else having similar luck?
     
  6. drosoph

    drosoph Distinguished Member

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    I got my points today as well!
     
  7. jennifer

    jennifer Well-Known Member

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    Slightly OT:

    It's time for some Tivo to expand their Tivo Rewards offerings. Maybe they could throw in some more of the items available in their Tivo Store?
     
  8. eddyj

    eddyj Señor Member TCF Club

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    Mine were posted on time. Woo Hoo!

    And I agree with Jennifer, we need more rewards.
     
  9. bgreen5

    bgreen5 Contrast Rebel TCF Club

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    Anyone have any problems getting their TiVo points redeemed lately?

    ... asking because Metron shuttered its doors recently.
     
  10. drosoph

    drosoph Distinguished Member

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    Hello, my name is Andrew .. and it's been 32 days since my last rewards credit ....

    they just keep moving it out a little each time
     
  11. Cabinwood

    Cabinwood Well-Known Member TCF Club

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    I haven't gotten mine yet this month. I'm usually around the 13th, but nothing so far this month...
     
  12. bgreen5

    bgreen5 Contrast Rebel TCF Club

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    Nothing yet here either.

    ... and Juniper still hasn't credited my charge account from the payment check I mailed over a week ago.
     
  13. eddyj

    eddyj Señor Member TCF Club

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    They are taking longer to credit the accounts, it seems. My automatic payment from the bank, that had been plenty early (a couple of days) for 10 months, suddenly was late the last two months. I think they are messing with how the credit checks. Between this and the increase in required rewards points, I am thinking of cashing out my points with whatever I can get and close the account.
     
  14. bgreen5

    bgreen5 Contrast Rebel TCF Club

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    I was thinking the same thing.

    Remember the good old days when you could get a 20GB iPod for 20,000 points? Now they require 27,500 just to get a Mini. :(

    My overall experience with Juniper/TiVo Rewards has been "good". But I'm looking at the trends, and it seems like it ain't so "good" anymore.

    The one thing that has continued to bug me about Juniper is that it takes 3-4 days for transactions to show up online. If I go back to using my previous cards, my transactions show up on the web within 60 minutes.
     
  15. eddyj

    eddyj Señor Member TCF Club

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    I have also given up trying to download the transactions to bring into Quicken. Never works right. Just another nail in the coffin.
     
  16. angra

    angra Old Fogey

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    My impression of the juniper tivo CC operation, after three months of having this card, and continuing through this day, is "Bush League".

    It's as if they are running out of somebody's basement.
     
  17. Gregor

    Gregor Wear Your Mask! TCF Club

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    I'm not sure I'm going to keep the account open. The points have been devalued to being worth less than any other account I have.

    I wonder if they underestimated how many points they'd give out for referrals and found out that they were giving out far more points than expected, so they devalued the points as to give away less awards?

    It's not that great a program now, and I'm thinking about closing the account once I get enough points to get a decent award.
     
  18. bgreen5

    bgreen5 Contrast Rebel TCF Club

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    Payment still not recorded on charge account. It's been over 10 days. Called a rep and told her that my check was in the mail after Columbus day. She tells me the only reason my account won't update is because they haven't received the check yet. I asked her if they'd been seeing delays in the system where this might be happening with many other accounts, to which she replied no. "Honestly..." she adds.

    After getting silence from her end, I "volunteered" the suggestion that I put a stop payment on the check in transit, then write a new one. At which point, she says "... I'd give it until Thursday before you do that."

    WTF? :confused:

    Anyone else seeing the same kind of delay this month?

    (and of course, still no rewards points)
     
  19. Gregor

    Gregor Wear Your Mask! TCF Club

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    Now that you mention it it took a long time for mine to get credited as well. The bank cleared the check on 10/2 and they show the payment as posted on 9/30.
     
  20. c3

    c3 TiVoholic

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    Silicon...
    Why are people still sending physical checks when electronic payment is available?
     

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