Problem with TiVo Rewards from Credit Card

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Zevida, Dec 2, 2004.

  1. Jan 17, 2005 #81 of 141
    millershane

    millershane Software Developer

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    Anyone get their points from their January statement? My statement closed on the 12th and they stated that they sent the points over to TiVo. When they get there I am getting the Humax TiVo so I'm anxious.
     
  2. Jan 17, 2005 #82 of 141
    wouldworker

    wouldworker _

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    My statement also closed on the 12th and no points have shown up yet (I'm expecting 17,000 -- we spend a lot of dough). The "This statement includes the points you earned but were omitted from your last statement. YAY!" thing showed up again in the current statement.

    I'm planning to get my second 140 hour Tivo when the points show up, even though the first 140 I ordered through the rewards programs hasn't arrived yet. I'll probably dump the card if they don't get it right next month.
     
  3. Jan 18, 2005 #83 of 141
    millershane

    millershane Software Developer

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    HOw long ago did you order your last 140 hour TiVo through the rewards program? I'm interested in how long it takes to receive the items.
     
  4. Jan 18, 2005 #84 of 141
    wouldworker

    wouldworker _

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    I ordered it on December 22, so it has been four weeks now.

    Still no points in my rewards account today.
     
  5. Jan 18, 2005 #85 of 141
    eddyj

    eddyj Señor Member TCF Club

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    So I called Juniper today, to ask about my January points. They claim that they sent them to TiVo (and had the exact number). So I call TiVo, and they can't find them, eventually transfer me to another TiVo guy, who also cannot find them. Some confusion ensues, since my December points did not get posted until January, and they thought those might be the January points. Using dates and amounts, I convince him they are the December points. So with TiVo on the phone, we call Juniper, and confirm that Juniper has sent X number of points to TiVo. Finally, the TiVo guy told me that they would give it a couple of more days to see if they appear in the account automatically, like they are supposed to. If not, they will manually post the points for me.

    So a little annoying in that I had to call and waste time, but the reps from both TiVo and Juniper were trying very hard to make things right, so they get credit for that.

    P.S. Did I mention how much I HATE the TiVo voice routing system?
     
  6. Jan 18, 2005 #86 of 141
    blips

    blips Well-Known Member

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    I had the same problem. My January points didn't post yet and my December points posted in January. I just haven't had a chance to call them about it yet. This is getting frustrating that we have to call every single month to get our points.
     
  7. Jan 19, 2005 #87 of 141
    bgreen5

    bgreen5 Contrast Rebel TCF Club

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    No points here yet either.

    I hope this is not going to be a repeat of last month.
     
  8. Jan 20, 2005 #88 of 141
    millershane

    millershane Software Developer

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    No points for me either. I got a call from Juniper last week about the prior month. They stated that they resolved the issue and the points should now be posted. They had been posted for two days already so that wasn't a surprise. However, they also said that they gave me 250 bonus points that will appear on my next statement. In addition they stated that there won't be a repeat of this situation next month.

    I don't see the 250 bonus points and it appears that this is a repeat of last month.
    :(
     
  9. Jan 21, 2005 #89 of 141
    bgreen5

    bgreen5 Contrast Rebel TCF Club

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    Just checked TiVo's web site, and the Rewards points have been updated (for me, at least). Everyone else get theirs for January?

    Hello, new iPod ! :)

    :cool:
     
  10. Jan 21, 2005 #90 of 141
    gregbennett

    gregbennett New Member

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    Yeah, looks like mine have been updated today as well.
     
  11. Jan 21, 2005 #91 of 141
    wouldworker

    wouldworker _

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    Mine showed up, too. I ordered another 140-hour box. I'm waiting on one from four weeks ago. Hopefully they'll ship at the same time.
     
  12. Jan 22, 2005 #92 of 141
    Cabinwood

    Cabinwood Well-Known Member TCF Club

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    Got mine yesterday too. Now I have enough to order something good -- decisons, decisions...
     
  13. Jan 25, 2005 #93 of 141
    ChrisBias

    ChrisBias New Member

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    I had this same problem happen to me as I was waiting for the final few thousand points for my Humax DVD recorder (which I've since received and LOVE it!). When I finally got through, the person at TiVo told me she had no idea why it states points are available 3 days after your closing date because it takes up to 30 days! Apparently, they've got a zero missing!

    I think the thing for me to remember is that points eventually do show up so I need to sit back and relax and just wait. :)
     
  14. Jan 25, 2005 #94 of 141
    eddyj

    eddyj Señor Member TCF Club

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    I got mine on Friday too, and I also got a follow-up call from Juniper on Monday to see if all was OK. So again, the process is messed up, but no complaints about the helpfulness of both Juniper and TiVo in trying to resolve this.
     
  15. Jan 25, 2005 #95 of 141
    ILubMyTivo

    ILubMyTivo New Member

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    or . . . 90 days
     
  16. Jan 27, 2005 #96 of 141
    eddyj

    eddyj Señor Member TCF Club

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    I've been bitching about the missing points, so now it is only fair I give accolades. I got my points last Friday (1/21) and ordered my reward (the digital camera) that afternoon.

    It was delivered today, less than a week after I ordered it! :up: :up: :up:
     
  17. Jan 27, 2005 #97 of 141
    bgreen5

    bgreen5 Contrast Rebel TCF Club

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    Same here...

    Got my points on 1/21, ordered the same day, received shipment notice on the 24th, and my iPod arrived by UPS Ground today the 27th.

    I couldn't believe how fast TiVo turned this around once the points were all accounted for.

    :up:
     
  18. Jan 27, 2005 #98 of 141
    millershane

    millershane Software Developer

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    Same here! I ordered got my points so I ordered the DVD Burner TiVo on Monday and I received it today (Thursday)!
    Less than a week from order to delivery! Great job!
     
  19. Jan 28, 2005 #99 of 141
    Zevida

    Zevida witless and unarmed TCF Club

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    bgreen: Are you serious? :mad:

    I ordered my iPod on 12/28 and haven't gotten so much as a shipping notice (just an order confirmation). Not to begrudge you your iPod, but it seems like a load of crap that they aren't shipping them in chronological order based on when the person submitted their order.

    But I guess that's a complaint for another thread. I will give props that Juniper gave me my points on schedule this month. Seems like they've gotten their system sorted out.
     
  20. Hippster

    Hippster Active Member

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    Ditto here... had one on order from before Christmas and another shortly after. Nothing! :(
     

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