Problem with TiVo Rewards from Credit Card

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Zevida, Dec 2, 2004.

  1. Jan 4, 2005 #61 of 141
    TiVoBill

    TiVoBill New Member

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    They think the issue where some people were missing some points from their Juniper credit card has been resolved. Sorry for the inconvenience.
     
  2. Jan 4, 2005 #62 of 141
    drosoph

    drosoph Distinguished Member

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    Mar 21, 2000
    Allen, TX, USA
    Got em ! ... Thanks!
     
  3. Jan 4, 2005 #63 of 141
    c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    yes
     
  4. Jan 4, 2005 #64 of 141
    TiVoBill

    TiVoBill New Member

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    Can you send me a private message with your contact info? I can have somebody follow up.
     
  5. Jan 5, 2005 #65 of 141
    eddyj

    eddyj Señor Member TCF Club

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    Got mine too.
     
  6. Jan 5, 2005 #66 of 141
    blips

    blips Well-Known Member

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    One referral away from my iPod!!! Mine just updated!
     
  7. Jan 5, 2005 #67 of 141
    CraigEagle

    CraigEagle Code-a-holic

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    iPod here we come (well in 4-6 weeks). Thank you TiVoBill.
    - Craig
     
  8. Jan 5, 2005 #68 of 141
    ILubMyTivo

    ILubMyTivo New Member

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    Oct 13, 2003
    Wausau, WI
    Since this seems to be the thread to be in for problems with Juniper, I too have not been credited any points since 10/13. They made it the first month, but have missed the 2 since then.

    The latter half of October and the beginning of November I had to call them four times to get something straightened out and I am not looking forward to that process again.

    I love TiVo, I have numerous referrals, but Juniper is really screwing this up for me. :(

    What can I do to get this resolved?
     
  9. Jan 5, 2005 #69 of 141
    Dreddnaught

    Dreddnaught New Member

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    I just got my points yesterday - thanks for resolving the issues.
     
  10. Jan 5, 2005 #70 of 141
    angra

    angra Old Fogey

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    I see that the problem should have been resolved. I still have no points from juniper at all.
     
  11. Jan 5, 2005 #71 of 141
    TiVoBill

    TiVoBill New Member

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    If people are still seeing issues with getting points from the Juniper credit card, please call TiVo and ask for your case to be escalated if necessary to resovle your issue.
     
  12. Jan 5, 2005 #72 of 141
    angra

    angra Old Fogey

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    Apr 12, 2002
    Bill,

    Thank you for the response (so fast!).

    Not looking forward to the CSR phone game, but I will do it when I can carve out the time in my day to spend on the phone.

    Actually on further review, the Tivo website says I should talk to Juniper about missing points from Juniper, and has no phone contact listed for Rewards problems that I can find - only a "request credit" link. OK I have work to do this is just going to have to wait. Maybe I am just deep in a queue and the problem will correct itself.
     
  13. Jan 5, 2005 #73 of 141
    angra

    angra Old Fogey

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    Apr 12, 2002
    You folks that called in to a live tivo CSR and got one that could help, is this the phone you called?

    I've never had to call in to tivo CS before, and the website is somewhat unclear about which number I should call for this problem.
     
  14. Jan 5, 2005 #74 of 141
    millershane

    millershane Software Developer

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    Dec 30, 2002
    Wisconsin
    I got mine too! Now do I get a TiVo DVD recorder or a 140 hour TiVo? "Soon" I'll be able to transfer shows and record them to DVD from my PC so do I spend the points on a regular 140hr TiVo?

    Any Opinions?
     
  15. Jan 5, 2005 #75 of 141
    Zevida

    Zevida witless and unarmed TCF Club

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    That's a toughie, millershane. I'd say that TiVoToGo is going to make the DVD burner obsolete. I personally wouldn't need a 140 hour TiVo. I'm all iPod baby, yeah! (should be just 3-5 weeks now!). I'd probably go with the 140 hour TiVo so I could move my 80 hour one to my bedroom.

    Glad to hear most people are getting their points updated!
     
  16. Jan 6, 2005 #76 of 141
    angra

    angra Old Fogey

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    Apr 12, 2002
    Well I have gotten half of my back points, I guess that is progress :). December has been updated correctly, but november is still in the void.
     
  17. Jan 6, 2005 #77 of 141
    Dreddnaught

    Dreddnaught New Member

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    Go with the Tivo w/DVD Burner I like my Series2 just fine but the Humax DVD-R(W) is awesome, and it also has Firewire and composite AV inputs to capture video from a video camera if you have one and want to make multiple copies of your home recordings.

    Think about how long it will take you to actually burn this DVD for 2 1 hour shows using TivoToGo and a PC

    30-60 minutes to transfer first show from Tivo to PC (possibly longer with wireless) (initate manually and wait)
    30-60 minutes to transfer second show from Tivo to PC (possibly longer with wireless) (initate manually and wait)
    30-60 minutes to Burn (initiate manually) possibly more if the mpeg needs to be re-encoded by your PC (processor intensive)

    Total time 1.5 hrs to 3 hours Plus wait time between steps

    Now consider burning 2 1 hour shows (High quality) on the DVD Burner unit - ( 2 minute process and no waiting between steps)

    Pop in the DVD
    Select programs to record
    Burn shows 30 minutes per show - total of 60 minutes (it records these in batch so no need do anything once the first recording is done, second automatically starts)

    Total time 60 minutes, no waiting between steps

    If you think you're going to get the extra points for the DVD burner unit in the near future, I would wait for that.
     
  18. Jan 14, 2005 #78 of 141
    ILubMyTivo

    ILubMyTivo New Member

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    Oct 13, 2003
    Wausau, WI
    Yet another month with no point updates from Juniper. This is missed month #3. I emailed Juniper asking them to look into this for me 10 bus days ago and I got a "I forwarded your message to the executive team" 9 bus days ago.

    I am done with Juniper, this is not worth it. I should not have to follow up with the company many many many times over the last several months for the service they are supposed to be providing me.

    I love Tivo . . . I have two, I have referred seven boxes in the last 6-8 months, but this partnership with Juniper is getting ridiculous.
     
  19. Jan 14, 2005 #79 of 141
    eddyj

    eddyj Señor Member TCF Club

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    South Florida
    I did get my late points from December in January, but my January points are a day late again. I'll give them until next week before I call.

    If I was not enjoying my iPod so much, I'd be more upset at them. :)
     
  20. Jan 14, 2005 #80 of 141
    Dreddnaught

    Dreddnaught New Member

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    Apr 9, 2003
    New Jersey
    My rewards points are there - but now I've got a new problem. I ordered something over a week ago and still haven't received any order confimation email.
     

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