Problem with TiVo Rewards from Credit Card

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Zevida, Dec 2, 2004.

  1. Dec 19, 2004 #21 of 141
    drosoph

    drosoph Distinguished Member

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    Mar 21, 2000
    Allen, TX, USA

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    Oh, Come On TiVo -- Get it together ... This is bordering on ridiculous.
    I apologize for being gruff ... but, it's early, I havent had my coffee yet, and I'm staying at my In-Laws for the xmas season ... but COME ON!
     
  2. Dec 19, 2004 #22 of 141
    markp99

    markp99 TakoKichi TCF Club

    13,925
    1,829
    Mar 21, 2002
    Nashua, NH
    Yikes...

    I just ordered the TiVo credit card. I rack up tons of points from frequent travel at work (5K-10K per month)...and usually apply them to Starwood hotel points or airline miles.

    I was gonna use the new TiVo card to get free TiVo stuff...but you guys are freaking me out. I don't want these points to go down the same black hole as my TiVo rebates (12 weeks and counting on that one... :()..

    TiVo...your vendors are killing your reputation!!
     
  3. Dec 19, 2004 #23 of 141
    Cabinwood

    Cabinwood Well-Known Member TCF Club

    6,878
    1,124
    Mar 11, 2000
    North Georgia
    I've always received them on the 13th and haven't yet this month, so I just sent off an email to Juniper. I'm glad to hear it's not just me. Hopefully they'll get it straightened out!!!
     
  4. Dec 19, 2004 #24 of 141
    angra

    angra Old Fogey

    192
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    Apr 12, 2002
    I emailed juniper, and their response was a lot closer to "that's odd, you should have your points" than "we are behind this month".

    still working with them, will report back.
     
  5. Dec 19, 2004 #25 of 141
    eddyj

    eddyj Señor Member TCF Club

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    South Florida

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    I am still waiting for mine too, and the previous points were credited on:

    09/17/2004
    10/13/2004
    10/17/2004
    11/13/2004

    so they are definitely runnng late this month.
     
  6. Dec 21, 2004 #26 of 141
    wouldworker

    wouldworker _

    7,152
    599
    Sep 7, 2004
    MA, USA
    Has anyone gotten this month's points yet? None for me.
     
  7. Dec 21, 2004 #27 of 141
    timckelley

    timckelley run of the mill TCFer

    31,665
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    Oct 15, 2002
    Brushy...
    raw deal.
     
  8. Dec 21, 2004 #28 of 141
    drosoph

    drosoph Distinguished Member

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    Mar 21, 2000
    Allen, TX, USA
    Only 8 days late for me, thanks ...
     
  9. Dec 21, 2004 #29 of 141
    millershane

    millershane Software Developer

    44
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    Dec 30, 2002
    Wisconsin
    I spoke with a Customer Service Representative Supervisor and explained the problem to him. He seemed to think it was odd that they weren't posted and I said that I knew 15-20 other people who stated that their points wern't posted either (can I say I "know" you all?) He said he would take it and get it resolved soon and they would be posted.

    I'll call back in two days with my case number if they aren't posted to see if there are any notes.
     
  10. Dec 21, 2004 #30 of 141
    eddyj

    eddyj Señor Member TCF Club

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    Jun 20, 2002
    South Florida
    Thanks, I've been meaning to call them. I guess I'll wait a little longer.
     
  11. Dec 21, 2004 #31 of 141
    Zevida

    Zevida witless and unarmed TCF Club

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    Nov 8, 2003
    San Jose, CA
    You guys are getting a lot better service than I did! When I didn't get the points after my first statement, my email to Juniper went unanswered, the Juniper CSR I talked to said she couldn't do anything and the TiVo CSR said she couldn't do anything!

    My second statement should be in the next day or two, and I'll see how long it takes me to get the points after that.
     
  12. Dec 21, 2004 #32 of 141
    millershane

    millershane Software Developer

    44
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    Dec 30, 2002
    Wisconsin
    I spoke with a TiVo CSR and when I ddn't get any answers I asked for their Supervisor. That usually gets me further.
     
  13. Dec 22, 2004 #33 of 141
    millershane

    millershane Software Developer

    44
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    Dec 30, 2002
    Wisconsin
    Dec 22 and no points....
    I'll call TiVo today regarding the open case I have with them.
     
  14. Dec 22, 2004 #34 of 141
    eddyj

    eddyj Señor Member TCF Club

    76,344
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    Jun 20, 2002
    South Florida
    Just called Juniper, and got a case number. We'll see how that goes. I normally get mine on the 13th. They seemed to think it was their issue, since I asked if I should call TiVo too and they said to let them look into it first.
     
  15. Dec 22, 2004 #35 of 141
    Gregor

    Gregor Wear Your Mask! TCF Club

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    I got a note on my current Juniper statement saying that they were sorry my points had not been transferred, and in compensation, they were doubling all the points earned for the year. :)
     
  16. Dec 22, 2004 #36 of 141
    CraigEagle

    CraigEagle Code-a-holic

    92
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    Jun 25, 2002
    Teaneck, NJ
    I called Juniper and they opened a Dipute for the rewards points. We will see how that goes.
    - Craig
     
  17. Dec 22, 2004 #37 of 141
    mjpfeffer

    mjpfeffer New Member

    67
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    Jul 10, 2002
    Oklahoma...
    I haven't gotten mine either FWIW, and mine have always shown up on time until now also.

    --Matt
     
  18. Dec 22, 2004 #38 of 141
    Cabinwood

    Cabinwood Well-Known Member TCF Club

    6,878
    1,124
    Mar 11, 2000
    North Georgia
    I emailed Juniper's customer service and they responded that they've forwarded my email to the Executive office for review and they would get back to me in about 10 days. We'll see...
     
  19. Dec 22, 2004 #39 of 141
    blips

    blips Well-Known Member

    2,165
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    Oct 20, 1999
    Bartlett, IL
    I just called them and they told me there was a computer problem and the points will update in January. This was my big month. I'm suppose to get over 8,000 points. I don't want to lose those!
     
  20. Dec 23, 2004 #40 of 141
    millershane

    millershane Software Developer

    44
    0
    Dec 30, 2002
    Wisconsin
    I'm on with CSR from TiVo again. I gave him my case number. He seems confused.

    He's saying that they can't get the points, Juniper needs to send them to them. I stated that Juniper claims that they are already sent.

    Now I'm on hold as he's contacting his Help Desk. That seems odd right there...

    Boy am I not happy. I FINALLY am off of hold and the CSR said that he reached a road block. Well no kidding, now he knows how I feel! He said that their helpdesk said that Juniper is responsible for posting the points and I need to contact them. I laughed and told him that I would conference him in with Juniper and he can talk with them. He said that that wouldn't do any good. I didn't tell him this but I agree! None of this has done any good.

    So, I told him that TiVo must have more pull with Junpier than I do. He stated that they don't have any pull with Juniper and I need to contact them and tell them that I spoke with TiVo and they don't have any points.

    So I'm now on hold with a CSR from Juniper....she doesn't sound thrilled to be talking to me. She said that they see that I called and they put my points in "disputed" and they will contact me with-in 30 days in writing!

    I'm now on hold for her supervisor. As I wait on hold I think that this isn't that big of a deal and normally I would just wait and I know eventually the points will be posted but this is just annoying the heck out of me that I can't get some reasonable answer regarding where the problem is. If they said that they were backlogged and it would be 2 weeks then I'd hang up and wait.

    OK the supervisor was no help either. Color me surprised. She did state that it could take 10-30 days to get a response.

    I guess we take the sit and wait stance.

    Sorry for all the typing with no good info. :(
     

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