Problem with TiVo Rewards from Credit Card

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Zevida, Dec 2, 2004.

  1. Dec 2, 2004 #1 of 141
    Zevida

    Zevida witless and unarmed TCF Club

    16,035
    742
    Nov 8, 2003
    San Jose, CA
    I did a quick search and didn't find anything on this topic, so bear with me if someone has brought it up before.

    I am having a heck of a time getting my points from my TiVo Rewards Credit Card. The *only* reason I got the credit card was to get my TiVo points. As of my first statement, Juniper (credit card company) says they sent to TiVo that I should get just over 1000 points. I have gotten zero points attributed to my TiVo account from the credit card. The FAQs say that it takes up to three business days. It has been seven business days.

    Last night I called Juniper and they put me on hold forever, finally said they sent the points to TiVo, so they called TiVo and got a TiVo service rep on the phone who said that all I had to do was click the link that says "I'm missing points" and then they would research it. Well, there are two links that say "I'm missing points", one is missing referral points, which requires you to fill in the name of the referral and their service number, which I can't do since this isn't a referral. The other link says that I'm missing points from the credit card and all that link says is to contact Juniper.

    So I call the TiVo help line, the associate is woefully unprepared to assist rewars questions in any way, puts me on hold for well over twenty minutes and finally comes back and says that I need to call Juniper and get proof that they sent the points to TiVo. At this point I was frustrated and just gave up for the night. I'll try again today.

    I am going to be really pissed off if I have to do this every month to get my points. Has anyone else had a problem with this?
     
  2. Dec 11, 2004 #2 of 141
    jennifer

    jennifer Well-Known Member

    7,793
    71
    Dec 2, 2001
    I've had my Tivo Mastercard for a couple of months now, and I've noticed that they only apply the rewards once a month. In my case, it's on the 13th of the month. So...tomorrow's the day! I've got my eye on the Tivo watch. I've already got the Tivo iPod : D
     
  3. Dec 11, 2004 #3 of 141
    headroll

    headroll Let em' Roll

    1,174
    4
    Jan 20, 2003
    Long...
    Have you paid off any of the purchases? Generally points are only available once the purchases associated with the points are paid.

    -Roll
     
  4. Dec 12, 2004 #4 of 141
    c3

    c3 TiVoholic

    3,070
    0
    Sep 8, 2000
    Silicon...
    Did you use the same email address for TiVo Rewards account and credit card account?
     
  5. Dec 14, 2004 #5 of 141
    drosoph

    drosoph Distinguished Member

    493
    0
    Mar 21, 2000
    Allen, TX, USA
    Anyone see this month's points yet ? Its the 14th, and I normally see them by now .... Just curious ..
     
  6. Dec 14, 2004 #6 of 141
    c3

    c3 TiVoholic

    3,070
    0
    Sep 8, 2000
    Silicon...
    My statement just closed yesterday. Should show up at TiVo's end in 2-3 days.
     
  7. Dec 14, 2004 #7 of 141
    c3

    c3 TiVoholic

    3,070
    0
    Sep 8, 2000
    Silicon...
    9/17, 10/13, and 11/13. Always within a few days after credit card statement.
     
  8. Dec 15, 2004 #8 of 141
    drosoph

    drosoph Distinguished Member

    493
    0
    Mar 21, 2000
    Allen, TX, USA
    Still no points ... I guess we can use this thread as a definitive as to when points get allocated to our accounts ... The dates are always the 13th in my account ... but its the 15th and still no points showing up. Just FYI.
     
  9. Dec 16, 2004 #9 of 141
    angra

    angra Old Fogey

    183
    4
    Apr 12, 2002
    just checking in to this thread. Found the thread because I, too, have not been credited any of the points on tivo's website that juniper says I have accrued.

    all balances have been paid.
     
  10. Dec 16, 2004 #10 of 141
    CraigEagle

    CraigEagle Code-a-holic

    92
    0
    Jun 25, 2002
    Teaneck, NJ
    Same issue. I normally get the points on the 13th but for this month I have not yet been credited.
    - Craig
     
  11. Dec 16, 2004 #11 of 141
    millershane

    millershane Software Developer

    44
    0
    Dec 30, 2002
    Wisconsin
    WOW!

    I just looked at my Juniper statement and saw this:

    "**IMPORTANT** PLEASE NOTE THAT YOUR ACCOUNT HAS BEEN ADJUSTED TO INCLUDE THE
    TIVO POINTS YOU EARNED BUT WERE OMITTED FROM YOUR LAST STATEMENT. YOUR NEW
    BALANCE IS REFLECTED IN YOUR TOTAL TIVO POINTS BELOW. WE APOLOGIZE FOR THE
    INCONVENIENCE. TO THANK YOU FOR CHOOSING THE TIVO MASTERCARD, YOU WILL NOW
    EARN 2 POINTS FOR EVERY $1 IN PURCHASES FOR 1 FULL YEAR (PREVIOUSLY 6 MONTHS). YAY!"

    Anyone else see that?

    Tivo's site still states:
    "** Points earned on purchases during the first 6 months after your account is opened will be doubled to a maximum of 10,000 points"
     
  12. Dec 16, 2004 #12 of 141
    millershane

    millershane Software Developer

    44
    0
    Dec 30, 2002
    Wisconsin
    NOTE: I have not gotten my reward points on TiVo yet. I seem to get them posted on the 13th but not this month....
     
  13. Dec 16, 2004 #13 of 141
    wouldworker

    wouldworker _

    7,033
    497
    Sep 7, 2004
    MA, USA
    My statement said the same thing. It's not clear whether it means that the 10,000 point limit (which itself was not clear) has been lifted. If the limit hasn't been lifted there's no "YAY!" for me since I have already charged over $10,000 on my card. If they do double all of my points for a whole year with no limit, I will get three free Tivos (I charge a lot in a year). That would be nice.

    Edit: And, no, my points haven't been posted yet either this month.
     
  14. Dec 16, 2004 #14 of 141
    millershane

    millershane Software Developer

    44
    0
    Dec 30, 2002
    Wisconsin
    I agree. If they didn't change the 10000 point limit then it wouldn't matter to me either.

    I'm only up to 8000 bonus points from charges so we'll see next month. I wish my sub-contractor that's adding onto my home took credit cards. :)
     
  15. Dec 17, 2004 #15 of 141
    drosoph

    drosoph Distinguished Member

    493
    0
    Mar 21, 2000
    Allen, TX, USA
    12/17 -- No points yet ???
     
  16. Dec 17, 2004 #16 of 141
    jennifer

    jennifer Well-Known Member

    7,793
    71
    Dec 2, 2001
    No points for me yet, either!
     
  17. Dec 17, 2004 #17 of 141
    wouldworker

    wouldworker _

    7,033
    497
    Sep 7, 2004
    MA, USA
    No points for me, either. I finally have enough to order the Humax unit, but I can't order it until the points show up. They were always so prompt before (even though they were often wrong). "YAY!" my bum.
     
  18. Dec 17, 2004 #18 of 141
    Zevida

    Zevida witless and unarmed TCF Club

    16,035
    742
    Nov 8, 2003
    San Jose, CA
    I had no idea this thread had been revived after being DOA for ten days! :D

    I was so desperate that I contacted one of the TiVo employees via private messaging and he contacted the Rewards department for me. About a week later, he sent me a PM back saying they had found the error and the points were credited. That was earlier this week. Maybe that is the same error some of the rest of you are getting an email on. I won't get my statement for another few days, so we'll see if those go in on time.

    And yes, I had paid the full balance on the statement and then some. I'm a pay off the credit card every week person - I use it instead of cash or my check card.

    After my next statement, with bonus points, I should be over 20,000 points and I should get my iPod! So I'm hoping TiVo fixed the problem totally.
     
  19. Dec 18, 2004 #19 of 141
    drosoph

    drosoph Distinguished Member

    493
    0
    Mar 21, 2000
    Allen, TX, USA
    12/18 -- No points yet :(
     
  20. Dec 19, 2004 #20 of 141
    wouldworker

    wouldworker _

    7,033
    497
    Sep 7, 2004
    MA, USA
    12/19 and none in sight.

    I guess next month our statements will say "WE'RE SORRY. YOUR POINTS WEREN'T CREDITED LAST MONTH. WE'RE STILL TOO INEPT TO CREDIT THEM THIS MONTH. TO THANK YOU FOR YOUR PATIENCE WE HAVE SCRAPPED THE POINTS SYSTEM ENTIRELY AND WE WILL NOW SEND OUT GOOD THOUGHTS. 2 GOOD THOUGHTS PER $1 YOU SPEND WITH THE CARD FOR 10 YEARS. YOWZA!"
     

Share This Page