Problem with Series 3 Tuner?

Discussion in 'TiVo Series3 HDTV DVRs' started by edubbrulez, Oct 19, 2011.

  1. edubbrulez

    edubbrulez Member

    452
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    Mar 4, 2004
    SE, PA

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    Dunno. I can't tell from the pictures. I would have to open the box again.
     
  2. unitron

    unitron Well-Known Member

    16,595
    62
    Apr 28, 2006
    semi-coastal NC
    Before you spend big money, if any of the big ones are CapXon brand, replace them whether they look good or not.
     
  3. edubbrulez

    edubbrulez Member

    452
    1
    Mar 4, 2004
    SE, PA
    Not to dig up an old thread here, but I finally got around to replacing the power supply today, and the issue still occurs (got a replacement from weaknees.com)

    So I'm going to exchange the cablecard for the problematic tuner tomorrow to see if that fixes the issue. If that doesn't - then the tuner is the only thing left to blame.

    Besides getting a refurb from TiVo for a STEEP price, what other options do I have? Is the tuner a replaceable item?
     
  4. DocNo

    DocNo Member

    671
    22
    Oct 10, 2001
    Bristow, VA
    The "tuner" is the cable card. If it's the "tuner", swapping cable cards should fix it.

    When I got my first S3, one of the cable cards wasn't provisioned correctly. I got pixilation and crap on one of the tuners - I had Comcast out like four times - they would switch cable cards, check signal strength, change cable from the pedestal on the street to my house, etc. Finally I got this crusty Comcast tech (Comcast employee, not a contractor) and he called his person that he knew personally on the provisioning help desk for the head end and they walked through all my account settings - one (!!) number was transposed. I forget what setting it was - but as soon as they corrected it on the head end, I haven't had a problem since. I would hope now days, with self service cable card installs and such, that their processes have matured to where something like that can't happen or would be caught - but you never know. If swapping cable cards doesn't help, I'd get Tivo's CC hotline on the phone, have them call your cable company with you and walk through your account settings.... Hopefully in swapping cable cards if it was a config error, it will get corrected with the new cable card and this will all be moot.

    Good luck!
     
  5. steve614

    steve614 what ru lookin at?

    10,722
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    May 1, 2006
    Dallas, TX

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    Did you ever try swapping the cable cards to see if the problem followed the swap?
    It would have told you if the problem was with the cable card or the tuner itself.
     
  6. edubbrulez

    edubbrulez Member

    452
    1
    Mar 4, 2004
    SE, PA
    Not true.

    How do you explain people being able to use a series 3 WITHOUT a cablecard?
     
  7. edubbrulez

    edubbrulez Member

    452
    1
    Mar 4, 2004
    SE, PA
    I didn't until this morning.

    In the past it's been a huge hassle to get the cards re-paired. I've had to take time off work, missed appointments, etc. Quite frankly, it was cheaper to buy a new power supply and see if that fixed the problem. If it didn't - no big deal, I'm only out a restocking fee (which is cheaper than the hassle of dealing with Comcast).

    Since I figured I would need to initiate a call to pair the "replacement" card - I decided to swap them this morning. Problem did not follow the card - so now I can definitively say that the tuner 1 is bad.

    The question now is what do I do with the unit? I guess I could sell it on ebay with the disclaimer that one of the tuners is bad. How much do you think I could get for it?
     
  8. edubbrulez

    edubbrulez Member

    452
    1
    Mar 4, 2004
    SE, PA
    Just an FYI - I did need to re-pair both cards. A lot less frustrating this time. Took about 15 minutes over the phone with Comcast.
     

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