Problem logging in on Amazon Fire TV using TIVO stream app

Discussion in 'TiVo Stream' started by shaywood, Nov 19, 2017.

  1. Nov 22, 2017 #21 of 117
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    That's the icon I saw and installed.
     
  2. Nov 22, 2017 #22 of 117
    cbrrider

    cbrrider Active Member

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    Portland, OR
    There is no updated version of the TiVo App for Fire TV, only for Android phones/tablets. If you try to sideload the Android phone/tablet version 3.2.5 on Fire TV, it will crash.
     
  3. Nov 23, 2017 #23 of 117
    Mikeysmom

    Mikeysmom New Member

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    Nov 23, 2017
    Having the same problem, also have done all the troubleshooting steps mentioned above. My husband finally concluded that it must be on Tivo's end, so I came here to see. Glad to confirm that it's not just us, but... ugh.
     
  4. Nov 23, 2017 #24 of 117
    srauly

    srauly Member

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    Simsbury,...
    Glad I found this thread. I was pulling my hair out a couple of days ago trying to figure out why it wasn't working. I had my old Fire TV shelved for a while and then my wife wanted me to hook up a TV in her newly furnished home office. I figured this would be an easy way for her to watch some TV without me having to buy another Mini and run ethernet down to the room.

    After getting this error, I tried Googling the error message and "tivo" and "fire tv" and got no useful results back - I wonder why this thread doesn't come up in a Google search. I've found in the past that Google is usually pretty quick to pick up new forum threads from various places.

    Anyway, I've been struggling with online chat hell of my own in trying to get DirecTV Now to fix an order screwup, so I don't have the patience today to argue with an online TiVo support rep, but I certainly encourage others to inundate them so that they will acknowledge this issue and hopefully release an app update. The fact that the beta app hadn't been upgraded in forever doesn't give me much hope, though.
     
  5. Nov 23, 2017 #25 of 117
    bethslave

    bethslave New Member

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    Same problem here, Tivo has been working fine with our FireStick for over a year but suddenly can't sign in to our account. I can temporarily get around the problem using our Chromecast and my Android phone with the Tivo app, but I've notified Tivo support all the same.
     
  6. Nov 24, 2017 #26 of 117
    srauly

    srauly Member

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    Apr 26, 2000
    Simsbury,...
    I just sent an email to TiVo support where I included a link back to this thread.
     
  7. Nov 24, 2017 #27 of 117
    Rob75

    Rob75 Member

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    I'm interested in the response. I was wondering what the current user experience is like. Not working I take it.
     
  8. Nov 25, 2017 #28 of 117
    ric71

    ric71 New Member

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    Nov 25, 2017
    I am having the same issue. Customer support actually acknowledged the problem: "We are currently working on getting this issue fixed as quickly as possible. As of the moment we are having an ongoing trend about this. Thank you for your patience." My yearly subscription end tomorrow and I changed it to the monthly plan for now. The Fire TV app, limited as it is, is important to me as I don't want to wire Mini's all over the house.
     
  9. Nov 25, 2017 #29 of 117
    Petezapie

    Petezapie New Member

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    Nov 25, 2017
    Before the tivo end stopped working was the app able to work with the amazon firestick out of your home network?
     
  10. Nov 26, 2017 #30 of 117
    tvmaster2

    tvmaster2 Well-Known Member

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    Same thing here - just bought an Amazon Fire HD 8 at the discounted, Black Friday price. Was hoping to have another, portable Tivo/SageTV box. SageTV miniclient works fine, but the TiVo app, installed from the Amazon App Store (ver. 3.2.0-896622) is coming up with the same, network error occurred nonsense everyone else is having. Fingers crossed they fix it before my return period has expired :/
     
  11. Nov 26, 2017 #31 of 117
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    On my Samsung tablet:
    TiVo app 2.0.3 was working, now gets network error.
    TiVo app 3.2.5 works fine.
    Both downloaded from the Goggle store.
     
  12. Nov 26, 2017 #32 of 117
    shaywood

    shaywood New Member

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    I hope enough people complain so this gets fixed. If anyone has another work-around, please share.
     
  13. Nov 27, 2017 #33 of 117
    aeio

    aeio New Member

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    I just spoke on the phone to TiVo support on a case about this reported a week ago and was told it “has been escalated to Engineering” and that I will be notified by email when the problem is resolved. He could not tell me when (or even if) it will be fixed. More than a little frustrating, since I moved my living room and from the location of the box (and cable) I can only watch on a computer monitor (or my phone) and had been using the Fire TV Stick as my only way to view on a television.
     
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  14. Nov 28, 2017 #34 of 117
    oryan_dunn

    oryan_dunn Member

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    Not that another me too is needed, but here's another me too.


    Sent from my iPhone using Tapatalk
     
  15. Nov 28, 2017 #35 of 117
    Brighton Line

    Brighton Line Member

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    Me three

    Sent from my SM-G950U using Tapatalk
     
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  16. Nov 29, 2017 #36 of 117
    rdrrepair

    rdrrepair Bill Knapp

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    845 New York
    Yep, me too. My Amazon FireStick gets the same error message. My android devices have updated to the 3.2.5 on its own and is working without issues.
     
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  17. Nov 29, 2017 #37 of 117
    StampMyArt

    StampMyArt New Member

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    Nov 29, 2017
    Kindle Fire HD7 randomly stopped working last week. So frustrating been trying everything... Reboot router, reboot TiVo, reboot Kindle... Fail. Delete and reinstall App from Kindle.. Still fail. Try using App on my Android (Samsung Galaxy S7) works fine. Tried in home and out of home both situations are NETWORK fail. So now I've lost the 3 programs that were DL to my Kindle since I deleted the App, I even tried the same process on a new Kindle HD8... Still no go. IDK if TiVo reads these threads of not but sure hope someone fixes the App soon.
     
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  18. Nov 30, 2017 #38 of 117
    cbrrider

    cbrrider Active Member

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    Portland, OR
    Who is to blame, TiVo or Amazon? TiVo App 3.2.5 was released on the Google Play Store on 11/9. Twenty days later, the Amazon App store only has version 3.2.0, which is broken.
     
    Last edited: Nov 30, 2017
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  19. Nov 30, 2017 #39 of 117
    StampMyArt

    StampMyArt New Member

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    Nov 29, 2017
    Thanks for the information.
     
  20. Nov 30, 2017 #40 of 117
    macfred

    macfred New Member

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    Jan 13, 2008
    Just last night I called Amazon Support and the man that answered the phone walked me thru the steps and downloaded and installed 3.2.5 on my HD8. I would never have known the solution (an updated app was needed) except for this forum. It's streaming like a champ now!
     
    JoeKustra likes this.

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