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Discussion in 'TiVo Stream' started by shaywood, Nov 19, 2017.
That's the icon I saw and installed.
There is no updated version of the TiVo App for Fire TV, only for Android phones/tablets. If you try to sideload the Android phone/tablet version 3.2.5 on Fire TV, it will crash.
Having the same problem, also have done all the troubleshooting steps mentioned above. My husband finally concluded that it must be on Tivo's end, so I came here to see. Glad to confirm that it's not just us, but... ugh.
Glad I found this thread. I was pulling my hair out a couple of days ago trying to figure out why it wasn't working. I had my old Fire TV shelved for a while and then my wife wanted me to hook up a TV in her newly furnished home office. I figured this would be an easy way for her to watch some TV without me having to buy another Mini and run ethernet down to the room.
After getting this error, I tried Googling the error message and "tivo" and "fire tv" and got no useful results back - I wonder why this thread doesn't come up in a Google search. I've found in the past that Google is usually pretty quick to pick up new forum threads from various places.
Anyway, I've been struggling with online chat hell of my own in trying to get DirecTV Now to fix an order screwup, so I don't have the patience today to argue with an online TiVo support rep, but I certainly encourage others to inundate them so that they will acknowledge this issue and hopefully release an app update. The fact that the beta app hadn't been upgraded in forever doesn't give me much hope, though.
Same problem here, Tivo has been working fine with our FireStick for over a year but suddenly can't sign in to our account. I can temporarily get around the problem using our Chromecast and my Android phone with the Tivo app, but I've notified Tivo support all the same.
I just sent an email to TiVo support where I included a link back to this thread.
I'm interested in the response. I was wondering what the current user experience is like. Not working I take it.
I am having the same issue. Customer support actually acknowledged the problem: "We are currently working on getting this issue fixed as quickly as possible. As of the moment we are having an ongoing trend about this. Thank you for your patience." My yearly subscription end tomorrow and I changed it to the monthly plan for now. The Fire TV app, limited as it is, is important to me as I don't want to wire Mini's all over the house.
Before the tivo end stopped working was the app able to work with the amazon firestick out of your home network?
Same thing here - just bought an Amazon Fire HD 8 at the discounted, Black Friday price. Was hoping to have another, portable Tivo/SageTV box. SageTV miniclient works fine, but the TiVo app, installed from the Amazon App Store (ver. 3.2.0-896622) is coming up with the same, network error occurred nonsense everyone else is having. Fingers crossed they fix it before my return period has expired :/
On my Samsung tablet:
TiVo app 2.0.3 was working, now gets network error.
TiVo app 3.2.5 works fine.
Both downloaded from the Goggle store.
I hope enough people complain so this gets fixed. If anyone has another work-around, please share.
I just spoke on the phone to TiVo support on a case about this reported a week ago and was told it “has been escalated to Engineering” and that I will be notified by email when the problem is resolved. He could not tell me when (or even if) it will be fixed. More than a little frustrating, since I moved my living room and from the location of the box (and cable) I can only watch on a computer monitor (or my phone) and had been using the Fire TV Stick as my only way to view on a television.
Not that another me too is needed, but here's another me too.
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Yep, me too. My Amazon FireStick gets the same error message. My android devices have updated to the 3.2.5 on its own and is working without issues.
Kindle Fire HD7 randomly stopped working last week. So frustrating been trying everything... Reboot router, reboot TiVo, reboot Kindle... Fail. Delete and reinstall App from Kindle.. Still fail. Try using App on my Android (Samsung Galaxy S7) works fine. Tried in home and out of home both situations are NETWORK fail. So now I've lost the 3 programs that were DL to my Kindle since I deleted the App, I even tried the same process on a new Kindle HD8... Still no go. IDK if TiVo reads these threads of not but sure hope someone fixes the App soon.
Who is to blame, TiVo or Amazon? TiVo App 3.2.5 was released on the Google Play Store on 11/9. Twenty days later, the Amazon App store only has version 3.2.0, which is broken.
Thanks for the information.
Just last night I called Amazon Support and the man that answered the phone walked me thru the steps and downloaded and installed 3.2.5 on my HD8. I would never have known the solution (an updated app was needed) except for this forum. It's streaming like a champ now!