Problem logging in on Amazon Fire TV using TIVO stream app

Discussion in 'TiVo Stream' started by shaywood, Nov 19, 2017.

  1. Nov 19, 2017 #1 of 117
    shaywood

    shaywood New Member

    14
    1
    Oct 18, 2005

    Advertisements

    We have used the Amazon app on Amazon fire TV for a couple years to stream shows from our tivo stream. Unfortunately, lately when I open the app on my fire TV it asks me to login to my TiVo account. After entering my info it says network error. I confirmed my account info and other apps stream fine. Ideas?
     
  2. Nov 20, 2017 #2 of 117
    BigBillTolbert

    BigBillTolbert New Member

    11
    0
    Apr 21, 2003
    New...
    Just had the same problem happen to me. I deleted the app and reinstalled it, but it still does not let me log in.
     
  3. Nov 20, 2017 #3 of 117
    Sparky1234

    Sparky1234 Well-Known Member

    2,276
    336
    May 8, 2006
    Buy a Firestick it's faster.
     
  4. Nov 20, 2017 #4 of 117
    shaywood

    shaywood New Member

    14
    1
    Oct 18, 2005
    What difference would it make to use a Fire stick?
     
  5. Nov 20, 2017 #5 of 117
    Aflat

    Aflat Member

    117
    1
    Aug 29, 2005

    Advertisements

    I have a firetv stick, getting the same error. Used it for over a year, but haven't tried since the last Romio update. Now it just asks to login
     
  6. Nov 20, 2017 #6 of 117
    cheungkm

    cheungkm New Member

    6
    5
    Apr 16, 2016
    Adding another "me too"
     
  7. Nov 20, 2017 #7 of 117
    cbrrider

    cbrrider Active Member

    290
    125
    Feb 2, 2005
    Portland, OR
    Something has changed on TiVo's end. Haven't been able to sign in with old Android version of TiVo app 3.1.0.841080 since Saturday night.

    Then tried TiVo app for FireTV, same result.

    Have to use new version of TiVo app 3.2.5 to log in successfully on Android tablets/phones. Since the FireTV app has been unchanged from beta status for over a year, I do not hold much hope for this to be fixed anytime soon.
     
    Last edited: Nov 22, 2017
  8. Nov 20, 2017 #8 of 117
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,852
    3,627
    Dec 7, 2012
    Ashland, PA...
    It's spreading. After my update today my Samsung gets a network error trying to login.
     
  9. Nov 20, 2017 #9 of 117
    Brian Gratigny

    Brian Gratigny New Member

    1
    0
    Nov 20, 2017
    I am having the same issue on the Fire Stick.
     
  10. Nov 20, 2017 #10 of 117
    cbrrider

    cbrrider Active Member

    290
    125
    Feb 2, 2005
    Portland, OR
    Just for sh*ts and giggles.

    TiVo Live Chat excerpt.

    Joan (4:34:20 PM):Thank you for contacting TiVo Support Chat, my name is Joan and I am happy to assist you. Are you a current TiVo customer (or subscriber)?
    Me (4:35:42 PM):Yes.
    Joan (4:36:21 PM):Great! May I know your name please?
    Me (4:36:31 PM): (edited)
    Joan (4:37:49 PM):Hi there!
    Joan (4:38:14 PM):So you are having issues on TiVo App?
    Me (4:38:52 PM):Yes. Fire TV TiVo app functionality has been broken since Saturday night.
    Me (4:39:06 PM):Getting log in network errors on start.
    Joan (4:39:27 PM):May I know what is the error message?
    Me (4:40:11 PM):A network error occured. Please try again.
    Me (4:40:21 PM):Happens on sign in screen.
    Joan (4:41:12 PM):Can we please try to uninstall and reinstall the app?
    Me (4:41:51 PM): Done.
    Me (4:41:54 PM):Same result.
    Me (4:42:15 PM):TiVo recently updated the Android app, but not the Fire TV app.
    Me (4:42:35 PM):The update broke Fire TV functionality.
    Joan (4:43:30 PM):Let me further check.
    Joan (4:43:35 PM): Please bear with me.
    Me (4:43:42 PM): Okay
    Joan (4:44:44 PM):Thank you!
    Joan (4:48:57 PM):Are you accessing it In-home or Out-Of-Home?
    Me (4:49:24 PM):In home.
    Joan (4:49:56 PM):Are you trying to access it within your home network?
    Me (4:50:38 PM):Yes.
    Joan (4:53:47 PM):I understand. Can we please refresh the system power cycling the modem, router and TiVo box by unplugging the power cord from the back of it for three minutes and plug it back in Then do a force connection to the TiVo service.
    Me (4:54:17 PM):Already done.
    Joan (4:55:42 PM):We just need to make sure that we follow the process step by steps. Is it possible that we do it again, together?
    Me (4:56:36 PM):Android app version 3.2.5-1053089 on my tablet works. It is able to log in. Android app version 3.1.0.841080 on my tablet gets the same network error message.
    Me (4:56:44 PM):There is nothing wrong with my home network.
    Me (4:57:08 PM):Fire TV app has not been updated to work with new TiVo ecosystem.
    Joan (4:57:48 PM):I understand. You mean the New TiVo Experience.
    Me (4:57:57 PM):No.
    Me (4:58:07 PM):The update to the TiVo stream.
    Me (4:58:26 PM):And TiVo app.
    Me (4:58:48 PM):And whatever back end changes occurred.
    Joan (5:01:20 PM):Let me confirm that first.

    Then I was disconnected.
     
  11. Nov 20, 2017 #11 of 117
    shaywood

    shaywood New Member

    14
    1
    Oct 18, 2005
    Is there anyway to "cast" shows from a tablet/phone to the FireTV?
     
  12. Nov 20, 2017 #12 of 117
    cbrrider

    cbrrider Active Member

    290
    125
    Feb 2, 2005
    Portland, OR
    If your tablet/phone supports Miracast... enable option for screen mirroring on Fire TV by holding down the home button for a few seconds.
     
  13. Nov 20, 2017 #13 of 117
    PlainJaneTV

    PlainJaneTV New Member

    5
    0
    Oct 2, 2014
    Glad it was not just me. At first I was happy I could finally access and download my shows on my Android Samsung phone, but it appears it was at the sacrifice of killing my Fire App. Ugh. Last time this happened I sent a message through Tivo's Facebook page, got a response and a fix was pushed through soon after. Just sent them a new message and mentioned there are multiple instances being reported. Fingers crossed.
     
  14. Nov 21, 2017 #14 of 117
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,852
    3,627
    Dec 7, 2012
    Ashland, PA...
    FWIW: After network failures, uninstall-reinstall of the App I still could not login. Then I installed the newer App (plain gray icon) and had no problems accessing TiVo Online. I did find that my Mini boxes and a powered off Roamio box were options. That's not good.

    This was using a Samsung tablet.
     
  15. Nov 22, 2017 #15 of 117
    slowbiscuit

    slowbiscuit FUBAR

    4,546
    559
    Sep 19, 2006
    In the ATL
    What newer app? My wife has same network issue on her Fire tab and there's only one app in Amazon store.
     
  16. Nov 22, 2017 #16 of 117
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,852
    3,627
    Dec 7, 2012
    Ashland, PA...
    I saw three apps at the Goggle store. I was using the one that used the old colorful logo, which still fails. I installed the one with a gray logo and it has no problems access my TiVo boxes. I don't think it's logical to include a Mini on the list, but that bug was there with TiVo Online for a while.

    I don't have streaming ability, so it's no different than TiVo Online using my PC. Well, it is better since the My Shows display is correct at login.
     
  17. Nov 22, 2017 #17 of 117
    slowbiscuit

    slowbiscuit FUBAR

    4,546
    559
    Sep 19, 2006
    In the ATL
    Can you post the play store link? I only see two Tivo apps there, classic and the blue icon v3.1. Might be another device-specific thing but Tivo needs to fix it in both app stores if a new app is required.
     
  18. Nov 22, 2017 #18 of 117
    cbrrider

    cbrrider Active Member

    290
    125
    Feb 2, 2005
    Portland, OR
    Recently, the app was updated to 3.2.5 which is available on Google Play. As of the time of writing this post, the Amazon App Store only has TiVo app 3.2.0, which is giving "A network error occurred. Please try again." error.

    You'll have to install Google Play on the Fire tablet or wait until Amazon updates the TiVo App on their App Store.
     
  19. Nov 22, 2017 #19 of 117
    cbrrider

    cbrrider Active Member

    290
    125
    Feb 2, 2005
    Portland, OR

    Google Play TiVo App 3.2.5
     
  20. Nov 22, 2017 #20 of 117
    mcaaronice

    mcaaronice New Member

    7
    0
    May 15, 2010
    For what it's worth, I tried installing the Google play version on the fire TV and it crashes when you choose to sign in. I really hope they fix this, this was one of the main reasons I bought a bolt last month.
     

Share This Page

spam firewall

Advertisements