Advertisements I bought a new Bolt Vox from BestBuy. On Saturday morning, I activated it online from my TiVo account. I called TiVo support later on Saturday when I couldn't download the Setup information during guided setup. They said it would take 4 hours to activate. The next morning, I looked on my account, and it looked like the Bolt had been activated. I tried downloading the Setup information again but had the same problem. I called TiVo support again. They said it was activated but not associated with my account. They said that that they had fixed it and in 24 hours everything should be ready. I was at work on Monday, but during the day, I got a welcome to your new TiVo Bolt e-mail. I thought everything was set. Today, Tuesday, I got through guided setup, but I was having an issue with my cable card. I called TiVo support again, and they told me that my TiVo Bolt was still not on my account. They forwarded my call to customer service. After lots of questions and several rounds on hold, the customer support agent said it was a problem with the Bolt, and I needed to bring it back to BestBuy. I asked about speaking to a manager, and it has now been escalated. She thought it would be fixed in 24-48 hours, but I am dubious. My account says the Bolt is activated. The Bolt has gone through Guided Setup and says my account is in good standing. Any advice? I've already put about 8 hours into the process.