Problem collecting Guide data.....

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Commatoze, Sep 6, 2007.

  1. Commatoze

    Commatoze Dieselholic

    Jun 5, 2003
    Sturbridge, MA


    I'm about ready to throw in the towell on this one, and accept DirecTV's offer to switch me over to a new DVR. I love my TiVo though and would prefer to hang onto it if at all possible. Here's the situation

    Hughes HDVR2 (stock)
    6.3e software

    This started up last weekend, I think. It's having problems collecting guide data. The guide shows only a couple of hours of program data, and will not search by titles. If I reboot the unit. it will gather only about 24-48 hours of data, and will run that down until I reoot whereupon it repeats the process all over. BTW, after the reboot, the search by title will work until the next day. The screen will tell me that partial data is available, and that full guide data will be available in 24 hours, but the following day, it says 24-48 hours, and my available guide data is down to a few hours.

    I've talked to Customer Support, and they're basically stumped. One tech wanted me to completely start the system over, but there are a few programs that I wanted to keep, plus I'd lose a lot of Season Passes so I was hesitant to do that.

    It might be worth noting that in the 4+ years of ownership, my system has never been placed on standby.

    If you have any suggestions, I be happy to entertain anything you'd have to offer.

    Thanx in advance!
  2. ForrestB

    ForrestB New Member

    Apr 8, 2004
    Restart the Tivo - you won't loose any shows.
  3. Commatoze

    Commatoze Dieselholic

    Jun 5, 2003
    Sturbridge, MA
    Let me clarify, they're suggesting that I do a "Clear and Delete Everything". I've Restarted the box numerous times, but it doesn't fix the problem.
  4. phox_mulder

    phox_mulder I get paid 2watch TV

    Feb 23, 2006
    Salt Lake...
    Could very well be 6.3e related.

    It's causing all number of problems to all manner of DirecTiVo's.

    If it were me, I'd wait a little while and see if DirecTV gets enough complaints to start looking into it.

    Might be worth just doing the other two clear and deletes, the two that don't delete your saved programs.
    Just make sure to either write down your SP's or take a digital pic of them.

    Worse case, dub off the shows you want to keep and do the Clear and Delete Everthing.

    Small world, you look an awful lot like a guy in Mass. that use to own a 2002 Dodge with the Cummins purchased 3-1-2002 with a nice polished aluminum bumper. :D


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