Advertisements Hi, I just got my unit and all works well except the prime video app. When launching the prime app it displays a prime video logo for about 30s and then errors indicating an Internet connectivity problem. The error screen rotates among various languages and suggests going to www.amazon.com/videohelp to troubleshoot. Nothing much there. I opened a case with TiVo and was toid to factory reset, which I've done several times. Same result. I'm on the latest firmware. I've also tried updating the prime video app and downgrading and get the same result either way. All other apps work fine. On 5Ghz WiFi with no loss or latency issues based on speed tests from other devices. Firewall logs show connection attempts. I've put the stick in a separate policy that's wide open and see the same issues. Anybody experience or solve this? -thanks!