Premiere freezes!

Discussion in 'TiVo Premiere DVRs' started by froogman027, Apr 9, 2010.

  1. Apr 10, 2010 #21 of 104
    Unseen Llama

    Unseen Llama Member

    Nov 29, 2005
    Fishers, IN


    Maybe when they fix your media key, then it will freeze. :) My media key is correct and I've been able to pull from the device.
  2. Apr 10, 2010 #22 of 104

    aaronwt UHD Addict

    Jan 31, 2002
    Only two of mine are showing the name. And those are the two boxes that replaced TiVoHDs and transferred the monthly subscription. They told me that the next software update is supposed to correct it.
  3. Apr 10, 2010 #23 of 104

    lessd Well-Known Member

    Jan 23, 2005
    I thought i was the 2nd person on the planet not to have problems with the HDUI on my S4XL but I had been running the unit in another room and testing out the xfers both directions and watching only a few minutes of some programs on the unit, in a week no re-boots no hang-ups, so I put the S4XL in my main system a watched the full ABC news, after that unit stopped responding to most of the remote commands (I posted my problems in another thread) but i think how one uses the S4XL makes a big difference in the problems they may have. (One difference for me is I set up the S4XL for remote code 3 that was already in my Harmony remote, who knows if that cause the problem or the Harmony itself caused the problem, my Series 3 648 has never had any problem working this way)
  4. Apr 10, 2010 #24 of 104

    caddyroger New Member

    Mar 14, 2005
    Some where...
    3 years ago I bought a Toshiba 72in dlp tv. The advertising at every place that I went said it was 1080p ready. I bought a Sony 1080p blu-ray player. Well when playing the dvd it did not look any better. I called Toshiba an how to set the tv to 1080p. I was told that it was not 1080p ready. It not on any of paper work and it was after they quit selling or I would get a lawyer. I will not buy any Toshiba products agaim
  5. Apr 10, 2010 #25 of 104

    chicagobrownblue Well-Known Member

    May 29, 2008
    Chicago, IL


    So, the cable guy got to the cable card pairing menu, was calling to pair the Premiere and cable card and for no apparent reason wanted to go back to the main Tivo menu at which point the Tivo locked up. I unplugged, waited a minute ... and then I took the Tivo to the pairing menu and kept the remote. Once the cable card was paired I could get back to the main menu with no problem.

    Days later it locked up again. I hit live TV and changed the channel on 1 tuner, hit live TV and changed the channel on the other tuner (I wanted to buffer the news on two channels). Then I quickly went into the Tivo menu to watch a recorded show and the Tivo locked up.

    I am going to keep the Premiere and sell my old Series 2. I have digital cable and prefer the new hardware with two working tuners and even the new software with lockups. I'm sure Tivo is aware of these issues.

    The thing about QA is to make sure the management of the company is aware of this kind of serious problem, get an ETA on the fix and then management obviously decided to pull the trigger regardless. I would not have waited much longer for new hardware. Ironically, I have RCN so my cable box choice will be a Tivo Premiere.
  6. Apr 10, 2010 #26 of 104

    dewd2 Babbling Idiot

    Feb 21, 2010
    No one is defending the incomplete HD UI. The OP was going to exchange the Premiere for a S3, which I think would be a huge mistake. The OP would be left behind in a short time.

    Would you rather have the old UI on faster hardware that will be upgraded to the HD UI or do you want the old UI on slower hardware that will never be upgraded?
  7. Apr 10, 2010 #27 of 104

    chicagobrownblue Well-Known Member

    May 29, 2008
    Chicago, IL
    Thanks for this post. I'm going to call Tivo Monday just in case. If I have a bad box then a software fix won't help.
  8. Apr 10, 2010 #28 of 104

    falcon26 Member

    Mar 16, 2010
    Northern Ca
    Keep the S4 for now. After the HD stuff is fixed it will be a better tivo than the S3
  9. Apr 10, 2010 #29 of 104

    RoyK New Member

    Oct 22, 2004
    SW VA
    That's a choice nobody should have to make.

    When a company sells a product it should work at the time it is sold - not at some unknown time in the future.

    Who knows when they will get the Premiere working as it should?

    It's taken TiVo at least three years to get most of the bugs out of the series 3 boxes and the jury is still out on the gray screens.
  10. Apr 10, 2010 #30 of 104

    xboard07 New Member

    Dec 15, 2007
  11. Apr 10, 2010 #31 of 104

    robm15 New Member

    Feb 22, 2004
    Seattle, WA
    I've had one lockup on my Premiere since I got it exactly one week ago. it occurred two nights ago. I am still on the HDUI, and will be until it locks up again. But I am a fan of TiVo, and would have bought a beta version even if it were a advertised as so. However, I don't excuse TiVo for selling it as a polished product when it clearly isn't.

    While I would enjoy Beta testing for TiVo, bugs and all, I would not be so gracious with other products in my life. For example, I would not tolerate it from my car, if it stalled every day. I would not tolerate it if my refrigerator stopped working unexpectedly until unplugged and plugged back in. So I fully understand why people get so upset at their TiVo for not working as advertised. TiVo really should have sold this to hardcore types like myself first, then general public when ready.
  12. Apr 10, 2010 #32 of 104

    raker New Member

    Jan 20, 2003
    Well stated.

    Thank you.


    I am out of patience
  13. Apr 10, 2010 #33 of 104

    DaveWhittle Member

    Jul 24, 2002
    Knoxville, TN
    My main frustration in waiting is the undetermined time period. We've heard "early April", "end of April", and "some time next month".

    I can be patient when I have a targeted timeframe, or at least a rough estimate that's updated from time to time. But there's been no official word on this board, or in my email, or even on the Tivo website, when to expect any sort of resolution. This isn't waiting on new features - this is waiting for a working version of the product as advertised.

    I'm glad there are people who have a Premiere that's working, but the lock-ups don't seem like isolated incidents. Maybe we should do a poll to see how many people are having lock-ups? :confused:
  14. Apr 10, 2010 #34 of 104

    lessd Well-Known Member

    Jan 23, 2005
    When TiVo has a software update they are careful to only put the update into some units to see if any problems come from this new update, than in a few weeks TiVo updates all the TiVos. The Series 3 648 and TiVo-HD were complete with only minor bugs when first released (some futures had not been turned on at that time like MRV but we knew that). This Series 4 should have been released without the HDUI activated and some TiVo users should have been asked to volunteer to beta test the new HDUI under NDA. If fixing it took 6 months so what, if the non beta people knew that all they were getting is better (faster and more storge) hardware, and that in the future they would get more functions like HDUI etc.
    What do i know
  15. Apr 10, 2010 #35 of 104

    Goldwing2001 Goldwing2001

    Sep 30, 2006
    Well, in defense of aaronwt...I too have not had any freezes or malfunctions on my Premiere XL. I've been using it in HDUI mode, with cablecard and tuning adapter since 4/1/10.
  16. Apr 12, 2010 #36 of 104
    Sam Lowry

    Sam Lowry Member

    Oct 17, 2002
    I've had two freezes with my Premiere in the first 3 days I've owned it. Usually pressing the Tivo or Live TV button. I'm using the HD menus. I just finished an online chat with someone at Tivo who said that the HD menus are reliant on your internet connection and that if it's not working, it can crash. This seems really dumb if true. But I am going to try turning off the Discovery Bar and see if things are better.
  17. Apr 13, 2010 #37 of 104

    Jimbo713 CreaTiVoty!

    Dec 25, 2001
    Richmond, VA
    My Premiere has been running in HD mode with no freezes since late last week (after freezing often). It seems that the last time it froze, I re-booted (unplugged) back to HD - and everything has been OK since then!
  18. Apr 13, 2010 #38 of 104

    treat2day New Member

    Mar 27, 2010
    Since my last post and changing to SD interface, my Premiere XL is purring. I have since uploaded over 300 gb of movies, watched recorded shows, live tv and NO REBOOTS OR FREEZE.

    For now I will settle for the SD interface due to all the advances in speed this new hardware proves to be dominant over the Series 3.

    TiVo may have released this HD interface too early. They could have got me to upgrade for this better and faster hardware. The fancy HD interface is cool but what really matter is what I record and how much access to more stuff faster.
  19. Apr 15, 2010 #39 of 104

    cepelak New Member

    Nov 13, 2007
    I'm glad I'm not the only one with these problems. I found these steps reproduced a freeze on at least 2 occasions:

    1. Have something currently recording
    2. Press TiVo button
    3. Press the Slow button while Now Playing is loading, trying to hide the PIP
    4. Freeze

    I'm glad the workaround is simply to go back to the SD menu option. I actually prefer the old menu system, and I don't really find the HD interface to be an improvement, especially not with the performance problems.

    TiVo sorely needs a software update!

    And where did my clock go?
  20. Apr 15, 2010 #40 of 104

    pm3009 New Member

    Dec 26, 2005
    I bought a Premiere and set it up a week ago. I figured the first freeze was a fluke, and I power-cycled my Tivo to get it back, but then it froze again last night. Takes quite a while for the Tivo to go through the re-boot, so I lost quite a bit of a 30 minute show that was recording. I found this thread, so switched to the SD menu. After reading all the posts, I figured that the SD menus would be horrible compared to the HD menus, but after switching to the SD menu, I just don't find that the HD menus blow me away and don't see that it's a big deal using the SD menu for now. The SD menu does fill up my screen. I'm so used to the SD menu since I used it for the past 4 1/2 years. Yes, Tivo should fix this issue asap, but it's not a deal breaker if you have to use SD menus for now. I'm thrilled with the Tivo HD Premiere over the Series 2 SD Tivo I had !! I had stopped using the old Tivo to watch live tv, since I bought a 46" 1080p 2 years ago because the quality through the Tivo wasso bad since it wasn't HD. Awesome through the Premiere !

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