Premiere - didn't make it 5 months

Discussion in 'TiVo Premiere DVRs' started by kreskin, Jul 10, 2011.

  1. kreskin

    kreskin New Member

    3
    0
    Feb 12, 2011
    Hi,

    I purchased a refurb TIVO Premiere in February. I primarily purchased it because I was tired of enhancing the Comcast profits every month by renting their substandard DVR. After getting on this site and doing some research, I found the TIVO was clearly superior to the Comcast DVR. I ran the numbers and figured I would about break even when all the costs were included over time. I prepaid for one year of service to bring the total cost down. I also recently upgraded to a 2TB hard drive using posts on this site to help. I thought I had cut another cord with Comcast and had found the ultimate DVR/time shifting machine.

    My first problem with the box was with the Cable card. After nearly 2 weeks of dealing with Comcast and TIVO, I was finally able to get the box operational. It locked up a few times in the past few months and I was always able to get it going again by rebooting. Then, 2 weeks ago, I came back from my vacation to find I couldn't get any cable channels. I unplugged it and thought it would reboot like it always had before. Not this time. I got the TIVO welcome, starting up screen, but then the green and yellow light would flash and the TV screen went blank. The fan also stopped. I put the OEM hard drive back in hoping that the hard drive had gone bad, but got the same results. From the posts here, it sounds like a power supply issue.


    Now I don't know what to do. In the last 5 months, I've paid $400 for TIVO, accessories and service and I can't even watch cable TV. I could live without the recording ability for a while, but I have to have a cable box. TIVO will fix the box for $50. Should I spend $50 with no guarantee that I won't be doing it again in a few months? If I pay the $50 and get a new (refurb) I will have to deal with the cable card issue again and have deal with reformatting the hard drive to work in the new unit. I don't have the time or patience to go though all of this again.

    Has anyone had any success in getting TIVO to not charge the $50 fee? If so, how did you do it? Are there any other options I need to consider?

    I sincerely appreciate any help anyone can offer. I'm sorry that my first post had to be negative, but I'm frustrated.

    Thanks,
     
  2. rabinny

    rabinny New Member

    24
    0
    Feb 11, 2011
    Jersey Shore
    Then I would recommend a Comcast DVR. Sorry your Premiere took a dump on ya. :(
     
  3. jrtroo

    jrtroo Chill- its just TV

    5,090
    317
    Feb 4, 2008
    Chicagoland
    it could be a bad cablecard. i would go there first- pull it and reboot.

    50 sounds reasonable. make sure it is on a ups, esp when u r on vacation.
     
  4. danjw1

    danjw1 Member

    293
    0
    Sep 13, 2005
    I had a warranty repair and it only cost me the shipping back to Tivo, as I recall. This was an early Tivo HD that I bought not long after they were first released.

    I had reported the issue while it was under warranty (at the very end) and the CSR I talked to asked me to try something before doing a return. I did that, when I called back to let them know it didn't work, they told me it was out of warranty. I explained to the new CSR that it had been under warranty when I first reported the issue. I still got covered. If you take an action that voids your warranty, you shouldn't blame Tivo.
     

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