Premier Upgrade Program Question

Discussion in 'TiVo Coffee House - TiVo Discussion' started by larrs, Apr 16, 2010.

  1. larrs

    larrs Movie Fan-Addict

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    Is it true that the Premier Upgrade offer for a DVR with product lifetime service gives you a new Premier at $299 plus $200 off of lifetime service (making it $199) for that DVR AND (this is the gist of the question) also you keep your original (s1,S2,S3,THD) with product lifetime still on it. Is this correct?

    I know that in the past, the upgrade program allowed you to keep the old DVR, but cancelled the lifetime service on it (instead, I got free service on the old DVR for a year and thereafter it went to monthly).

    It is hard to tell from the Tivo website and I don't trust calling a CSR...
     
  2. bkdtv

    bkdtv New Member

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    Yes.
     
  3. larrs

    larrs Movie Fan-Addict

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    OK, If I could have found your FAQ I wouldn't have needed to post this. Thanks for the response all the same...:)

    Well written FAQ (as usual)
     
  4. Karl Childers

    Karl Childers New Member

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    Product Lifetime Service should have NEVER been cancelled on a TiVo that is still functional . . . even through an Upgrade Program offer. Product Lifetime Service is just that . . . a subscription to the TiVo service for the lifetime of that specific TiVo for which it was purchased . . . PERIOD!
     
  5. wmcbrine

    wmcbrine Well-Known Mumbler

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    Well, I wouldn't say "cancelled" -- what larrs is describing was a transfer of lifetime service from one unit to another, for which there was a fee, which also covered a year of service for the source unit.

    The new Premiere upgrade program is a straight discount, no transfer.
     
  6. jbaum

    jbaum Member

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    I transferred my lifetime from a series 1 to series 3, are you saying I should have been able to keep the lifetime on the series 1? Can I call and get it reinstated w/o charge? Have you been able to do it?
     
  7. wmcbrine

    wmcbrine Well-Known Mumbler

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    He might be saying that, but if he is, he's wrong.
     

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