Pre-Roll Ads Redux?

Discussion in 'TiVo Help Center' started by Nony_ID, Mar 7, 2021.

  1. Nony_ID

    Nony_ID Member

    38
    7
    Oct 22, 2018

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    For some reason, the dreaded pre-roll ads have reappeared on our TiVos & absolute chaos & instability have ensued - could be as a result of me stupidly adjusting my privacy settings on my TiVo account.

    Can someone please remind me of the easiest way to get them removed again? I tried calling a couple of times last week but bailed after far too long on hold - grrr!

    TIA!
     
    JimmyDean likes this.
  2. johnm4

    johnm4 Member

    30
    1
    Jun 23, 2008
    They just came back on my Bolt. Crappy ads for TiVo+. Blank screen for a coulple seconds also. Not pleased.
     
    JimmyDean likes this.
  3. hapster85

    hapster85 Well-Known Member

    1,549
    582
    Sep 7, 2016
    They've reappeared on my Roamio as well. I'd been successfully blocking them at the router, but guessing they've changed the address. It was prod.adgwy.tivo.com. No idea what it is now.

    Sent from my Pixel 5 using Tapatalk
     
  4. pfiagra

    pfiagra Well-Known Member

    953
    335
    Oct 13, 2014
    Use chat or send an email
     
  5. edwinyuen

    edwinyuen Member

    43
    5
    Dec 29, 2010

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    Same thing happened to me the other week, after I called into support for some troubleshooting and then to buy new Mini Luxes. As soon as I saw the ads, I got on chat, stated that I had the ads removed before and they came back. Chat said they would remove them and they were gone in less than a day.
     
  6. Tanic

    Tanic Member

    33
    2
    Jun 22, 2004
    My pre-roll ads returned to the Roamio after a one year hiatus, so I emailed TiVo but never got a response. Used chat earlier today and after a few minutes of corporate mandated pushback got a commitment to disable pre-roll again. Agent said it would take up to 72 hours, it took more like 72 minutes!
     
  7. hapster85

    hapster85 Well-Known Member

    1,549
    582
    Sep 7, 2016
    Disappeared again, with no intervention on my part, a couple of days after posting this. Weird, but I'll take it.
     

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