It's not too often that you have a good customer service story, but I have to share that the customer service from Humax was great today. I just purchased another Humax DRT800 Saturday from Best Buy (open box- couldn't pass it up for $99). When I got it home, the remote commands seemed VERY slow and erratic. I tried new batteries and then tried the remote from my other Humax to see if it was the remote- same result. I called Humax and within 5 minutes I have a replacement unit on its way. Definitely not the horror story you usually hear.