Plus 2.6.1 Unable to link to your TiVo account

Discussion in 'TiVo Help Center' started by djwilso, Apr 22, 2008.

  1. Avi zevel

    Avi zevel New Member

    Feb 16, 2012


    It works!!!!
    Unbelievable - ALL capital letters in the email
    Thanks a million!
  2. dcstager

    dcstager 1st Gen Tivo Owner

    Feb 16, 2002
    It didn't work for me. Clean install of Tivo Desktop 2.8.3 on Windows 10 machine. My key activated Plus but it can't link to my tivo account. Tried the all capitals thing too.
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    Dec 7, 2012
    Ashland, PA...
  4. JanellZ71

    JanellZ71 New Member

    Aug 12, 2003
    This problem is still unresolved, using all caps does not work.
  5. Doit2it

    Doit2it Member

    Jan 3, 2006
    Nashville, TN


    I keep losing the link to my account also. I tried the ALL CAPS method, and it was hit or miss. Now whenever I lose the link, which is at least once a day, I just keep trying to login. If it says failed I just click Cancel then OK. On about the third or forth try it works. I'm not trying CAPS with this method, just my regular saved email and password. Hope they get his fixed soon, but it's been going on for a month or so.
  6. vette1998

    vette1998 Member

    Oct 22, 2006
    Anyone having any luck .....thankful for PYtivo at least I can pull video from my PC to the TiVo box can't push video because the same login info problem exists that we have with TD.
  7. Hugh Burkes

    Hugh Burkes Guest

    Jul 13, 2017
    Yeah, I've been having that problem for some time. I notice this thread started in 2008. I'm running Tivo DesktopPlus v 2.8.3. I just had a frustrating 3-day exchange with tech support via email, and finally with chat. Here's that Transcript:

    Joan (1:32:35 PM):Thank you for contacting TiVo Support Chat, my name is Joan and I am happy to assist you. Are you a current TiVo customer (or subscriber)?
    Me (1:32:45 PM):Yes
    Joan (1:33:06 PM):Can you please tell me more about your concern?
    Me (1:36:12 PM): “Unable to link to your Tivo account”. Case # 07080074 if that helps. I was told by tech support email to use a login of, but that didn't work (Everything upper cases except the .com)
    Joan (1:39:54 PM):I understand. I would really like to apologize for the inconvenience.
    Joan (1:41:25 PM):Upon checking here, it is still a known issue. Our engineers are currently working to fix the issue. Once the issue is resolved, it will automatically updated into your box.
    Me (1:42:34 PM) This has been an ongoing problem for several months. I may not hang around until your guys get it fixed. Thanks for your help.

    Guess it's time to dust off the Linux box and load pyTivo. Can anyone suggest an alternative to Tivo hardware?
  8. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    You should try my version of pyTivo. It's basically a complete replacement for TiVo Desktop.

    I'm going to release a new version in a few days that will have VideoReDo post processing built in. So after it downloads a file it can adscan, quick stream fix, or even recode to a different format.
  9. jmbach

    jmbach der Neuerer

    Jan 1, 2009
    Very cool
  10. splat101

    splat101 New Member

    Jan 15, 2006
    I just switched machines (Win10) and had this same problem. I tried the ALL CAPS and that didn't work, so I thought I would check the windows firewall. Well that seem to fix it for me.

    I opened the Windows Defender Security Center and went under "firewall and network protection", then I clicked on the "Allow an app thru the firewall" there's a bunch of stuff in there, but I went to "Tivo HME Host: Port %d" and clicked the "Changed settings" and I checked the "public" box, and then, using ALL CAPS for the email address, it worked for me.
    I hope this helps someone!

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