Plus 2.6.1 Unable to link to your TiVo account

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It works!!!!
Unbelievable - ALL capital letters in the email
Thanks a million!

 

It didn't work for me. Clean install of Tivo Desktop 2.8.3 on Windows 10 machine. My key activated Plus but it can't link to my tivo account. Tried the all capitals thing too.

 

Please tell TiVo:
http://www.tivocommunity.com/tivo-vb/showthread.php?p=10991904#post10991904

 

This problem is still unresolved, using all caps does not work.

 

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I keep losing the link to my account also. I tried the ALL CAPS method, and it was hit or miss. Now whenever I lose the link, which is at least once a day, I just keep trying to login. If it says failed I just click Cancel then OK. On about the third or forth try it works. I'm not trying CAPS with this method, just my regular saved email and password. Hope they get his fixed soon, but it's been going on for a month or so.

 

Anyone having any luck .....thankful for PYtivo at least I can pull video from my PC to the TiVo box can't push video because the same login info problem exists that we have with TD.

 

Yeah, I've been having that problem for some time. I notice this thread started in 2008. I'm running Tivo DesktopPlus v 2.8.3. I just had a frustrating 3-day exchange with tech support via email, and finally with chat. Here's that Transcript:

Joan (1:32:35 PM):Thank you for contacting TiVo Support Chat, my name is Joan and I am happy to assist you. Are you a current TiVo customer (or subscriber)?
Me (1:32:45 PM):Yes
Joan (1:33:06 PM):Can you please tell me more about your concern?
Me (1:36:12 PM): “Unable to link to your Tivo account”. Case # 07080074 if that helps. I was told by tech support email to use a login of XXXXXX@GMAIL.com, but that didn't work (Everything upper cases except the .com)
Joan (1:39:54 PM):I understand. I would really like to apologize for the inconvenience.
Joan (1:41:25 PM):Upon checking here, it is still a known issue. Our engineers are currently working to fix the issue. Once the issue is resolved, it will automatically updated into your box.
Me (1:42:34 PM) This has been an ongoing problem for several months. I may not hang around until your guys get it fixed. Thanks for your help.

Guess it's time to dust off the Linux box and load pyTivo. Can anyone suggest an alternative to Tivo hardware?

 

Very cool

 

I just switched machines (Win10) and had this same problem. I tried the ALL CAPS and that didn't work, so I thought I would check the windows firewall. Well that seem to fix it for me.

I opened the Windows Defender Security Center and went under "firewall and network protection", then I clicked on the "Allow an app thru the firewall" there's a bunch of stuff in there, but I went to "Tivo HME Host: Port %d" and clicked the "Changed settings" and I checked the "public" box, and then, using ALL CAPS for the email address, it worked for me.
I hope this helps someone!