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Plex App not Working

Discussion in 'TiVo Help Center' started by wizwor, May 30, 2016.

  1. wizwor

    wizwor Active Member

    464
    25
    Dec 17, 2013
    I have three TiVo Roamio OTAs and two Minis, a Roku, and Fire TVs. I don't use the TiVos everyday and I don't use Plex everyday. Recently, I settled in for a little Plex and ran into problems. When I select a movie, I get the play dialog. After I press the play button, I get three dots in the middle of the screen for maybe 30s then I get a screen that says...

    There was a problem playing this item.

    The video did not start to play in time.

    Go Back​

    This happens with the Plex client in Find TV, Movies, and Videos and the one in Music and Photos. It happens on a wired Mini and a wired Roamio which is directly attached to my router. My router is connected directly to the Plex server using a power line adapter.

    Plex works fine using a Fire TV stick (wireless) and a Roku 2 XS.

    The only thing that has changed since the last time I watched Plex on a TiVo is that I replaced the hard wire connection from my router to a switch on the second floor of my house with powerline adapters. At the same time I connected the Plex server directly to the router with a power line adapter (at TiVo's suggestion).

    Anyone solved this problem?
     
  2. windracer

    windracer joined the 10k club

    12,050
    151
    Jan 3, 2003
    St. Pete, FL
    I would check the Plex log on the server. This usually points to some sort of transcoding issue on the server side.
     
  3. wizwor

    wizwor Active Member

    464
    25
    Dec 17, 2013
    192.168.1.31 is the host TiVo. Of course Live TV and My Shows both work fine.

    May 30, 2016 21:56:26:850 [7580] DEBUG - [Now] User is wizwor (ID: 1)
    May 30, 2016 21:56:26:850 [7580] DEBUG - [Now] Device is Opera (Plex for TiVo (TiVo TCDA93000)).
    May 30, 2016 21:56:26:851 [7580] DEBUG - [Now] Profile is Web
    May 30, 2016 21:56:26:851 [7580] DEBUG - [Now] Updated play state for /library/metadata/43927.
    May 30, 2016 21:56:26:851 [7580] DEBUG - Statistics: (9h7fgntv7ob) Reporting active playback in state 0 of type 1 (scrobble: 0) for account 1
    May 30, 2016 21:56:26:851 [6788] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/43927
    May 30, 2016 21:56:26:851 [5192] DEBUG - Completed: [192.168.1.31:46422] GET /:/timeline?ratingKey=43927&key=%2Flibrary%2Fmetadata%2F43927&state=error&playQueueItemID=1241&time=0&duration=5512650 (6 live) GZIP 10ms 231 bytes 200
    May 30, 2016 21:56:26:851 [7948] VERBOSE - Statistics: (Plex for TiVo (TiVo TCDA93000)) Reporting 231 bytes for account 1 on LAN: 1
    May 30, 2016 21:56:26:852 [6788] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:26:852 [6788] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:26:864 [6788] DEBUG - It took 0.0 sec to serialize a list with 1 elements.
    May 30, 2016 21:56:26:865 [6788] DEBUG - Caching document http://127.0.0.1:32400/library/metadata/43927 as 83ad01e4989e9f03199690c67d37267a8073c3f0
    May 30, 2016 21:56:26:865 [6788] DEBUG - [Now] Added metadata for /library/metadata/43927.
    May 30, 2016 21:56:26:869 [1264] DEBUG - Request: [127.0.0.1:61848] GET /status/sessions (7 live) GZIP
    May 30, 2016 21:56:26:869 [1264] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:26:869 [1264] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:26:870 [1264] DEBUG - [Now] Adding 1 sessions.
    May 30, 2016 21:56:26:870 [1264] DEBUG - It took 0.0 sec to serialize a list with 1 elements.
    May 30, 2016 21:56:26:870 [5600] DEBUG - Completed: [127.0.0.1:61848] GET /status/sessions (7 live) GZIP 1ms 2034 bytes 200
    May 30, 2016 21:56:26:975 [7580] VERBOSE - * ratingKey => 43927
    May 30, 2016 21:56:26:975 [7580] VERBOSE - * key => /library/metadata/43927
    May 30, 2016 21:56:26:975 [7580] VERBOSE - * state => stopped
    May 30, 2016 21:56:26:975 [7580] VERBOSE - * playQueueItemID => 1241
    May 30, 2016 21:56:26:975 [7580] VERBOSE - * time => 0
    May 30, 2016 21:56:26:975 [7580] VERBOSE - * duration => 5512650
    May 30, 2016 21:56:26:976 [7580] VERBOSE - * X-Plex-No-Cache => 1464659799065901
    May 30, 2016 21:56:26:976 [7580] VERBOSE - * X-Plex-Product => Plex TV
    May 30, 2016 21:56:26:976 [7580] VERBOSE - * X-Plex-Version => 2.6.4
    May 30, 2016 21:56:26:976 [7580] VERBOSE - * X-Plex-Client-Identifier => 9h7fgntv7ob
    May 30, 2016 21:56:26:976 [7580] VERBOSE - * X-Plex-Platform => Opera
    May 30, 2016 21:56:26:976 [7580] VERBOSE - * X-Plex-Platform-Version => 12.51
    May 30, 2016 21:56:26:976 [7580] VERBOSE - * X-Plex-Device => TiVo (TiVo TCDA93000)
    May 30, 2016 21:56:26:976 [7580] VERBOSE - * X-Plex-Device-Name => Plex for TiVo (TiVo TCDA93000)
    May 30, 2016 21:56:26:976 [7580] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
    May 30, 2016 21:56:26:976 [7580] DEBUG - Request: [192.168.1.31:46422] GET /:/timeline?ratingKey=43927&key=%2Flibrary%2Fmetadata%2F43927&state=stopped&playQueueItemID=1241&time=0&duration=5512650 (7 live) GZIP
    May 30, 2016 21:56:26:977 [7580] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:26:977 [7580] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:26:978 [7580] DEBUG - Client [9h7fgntv7ob] reporting timeline state stopped, progress of 0/5512650ms for guid=, ratingKey=43927 url=, key=/library/metadata/43927, containerKey=, metadataId=43927
    May 30, 2016 21:56:26:984 [7580] DEBUG - [Now] User is wizwor (ID: 1)
    May 30, 2016 21:56:26:984 [7580] DEBUG - [Now] Device is Opera (Plex for TiVo (TiVo TCDA93000)).
    May 30, 2016 21:56:26:985 [7580] DEBUG - [Now] Profile is Web
    May 30, 2016 21:56:26:985 [7580] DEBUG - [Now] Updated play state for /library/metadata/43927.
    May 30, 2016 21:56:26:985 [7580] DEBUG - Statistics: (9h7fgntv7ob) Reporting active playback in state 3 of type 1 (scrobble: 0) for account 1
    May 30, 2016 21:56:26:985 [5192] DEBUG - Completed: [192.168.1.31:46422] GET /:/timeline?ratingKey=43927&key=%2Flibrary%2Fmetadata%2F43927&state=stopped&playQueueItemID=1241&time=0&duration=5512650 (7 live) GZIP 10ms 231 bytes 200 (pipelined: 2)
    May 30, 2016 21:56:26:985 [7372] VERBOSE - Statistics: (Plex for TiVo (TiVo TCDA93000)) Reporting 231 bytes for account 1 on LAN: 1
    May 30, 2016 21:56:26:994 [1264] VERBOSE - * X-Plex-Container-Start => 0
    May 30, 2016 21:56:26:994 [1264] VERBOSE - * X-Plex-Container-Size => 12
    May 30, 2016 21:56:26:994 [1264] DEBUG - Request: [127.0.0.1:61848] GET /hubs/home/continueWatching (7 live) Page 0-11 GZIP
    May 30, 2016 21:56:26:994 [1264] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:26:994 [1264] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:26:997 [7580] VERBOSE - * X-Plex-Container-Start => 0
    May 30, 2016 21:56:26:997 [7580] VERBOSE - * X-Plex-Container-Size => 12
    May 30, 2016 21:56:26:997 [7580] DEBUG - Request: [127.0.0.1:61849] GET /hubs/home/onDeck (8 live) Page 0-11 GZIP
    May 30, 2016 21:56:26:997 [7580] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:26:997 [7580] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:26:999 [5424] VERBOSE - * type => 1
    May 30, 2016 21:56:26:999 [5424] VERBOSE - * X-Plex-Container-Start => 0
    May 30, 2016 21:56:26:999 [5424] VERBOSE - * X-Plex-Container-Size => 13
    May 30, 2016 21:56:26:999 [5424] DEBUG - Request: [127.0.0.1:61850] GET /hubs/home/recentlyAdded?type=1 (11 live) Page 0-12 GZIP
    May 30, 2016 21:56:27:000 [5424] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:27:000 [5424] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:27:000 [5424] DEBUG - Setting container serialization range to [0, 12] (total=-1)
    May 30, 2016 21:56:27:003 [1264] DEBUG - Setting container serialization range to [0, 11] (total=-1)
    May 30, 2016 21:56:27:003 [1264] DEBUG - It took 0.0 sec to serialize a partial list with 1 elements (1 total).
    May 30, 2016 21:56:27:003 [5600] DEBUG - Completed: [127.0.0.1:61848] GET /hubs/home/continueWatching (11 live) GZIP Page 0-11 9ms 1307 bytes 200 (pipelined: 2)
    May 30, 2016 21:56:27:004 [8296] VERBOSE - * type => 8
    May 30, 2016 21:56:27:004 [8296] VERBOSE - * X-Plex-Container-Start => 0
    May 30, 2016 21:56:27:004 [8296] VERBOSE - * X-Plex-Container-Size => 12
    May 30, 2016 21:56:27:004 [8296] DEBUG - Request: [127.0.0.1:61851] GET /hubs/home/recentlyAdded?type=8 (11 live) Page 0-11 GZIP
    May 30, 2016 21:56:27:004 [8296] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:27:006 [8296] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:27:007 [8296] DEBUG - Setting container serialization range to [0, 11] (total=-1)
    May 30, 2016 21:56:27:007 [7580] DEBUG - Setting container serialization range to [0, 11] (total=-1)
    May 30, 2016 21:56:27:007 [7580] DEBUG - It took 0.0 sec to serialize a partial list with 0 elements (0 total).
    May 30, 2016 21:56:27:007 [5600] DEBUG - Completed: [127.0.0.1:61849] GET /hubs/home/onDeck (11 live) GZIP Page 0-11 12ms 451 bytes 200
    May 30, 2016 21:56:27:008 [2000] VERBOSE - * type => 2
    May 30, 2016 21:56:27:008 [2000] VERBOSE - * X-Plex-Container-Start => 0
    May 30, 2016 21:56:27:008 [2000] VERBOSE - * X-Plex-Container-Size => 12
    May 30, 2016 21:56:27:008 [2000] DEBUG - Request: [127.0.0.1:61852] GET /hubs/home/recentlyAdded?type=2 (11 live) Page 0-11 GZIP
    May 30, 2016 21:56:27:008 [2000] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:27:009 [2000] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:27:014 [5424] DEBUG - Setting container serialization range to [0, 12] (total=120)
    May 30, 2016 21:56:27:015 [5424] DEBUG - It took 0.0 sec to serialize a list with 13 elements.
    May 30, 2016 21:56:27:016 [5600] DEBUG - Completed: [127.0.0.1:61850] GET /hubs/home/recentlyAdded?type=1 (12 live) GZIP Page 0-12 18ms 5557 bytes 200
    May 30, 2016 21:56:27:019 [8984] VERBOSE - * type => 1
    May 30, 2016 21:56:27:019 [8984] VERBOSE - * personal => 1
    May 30, 2016 21:56:27:019 [8984] VERBOSE - * X-Plex-Container-Start => 0
    May 30, 2016 21:56:27:019 [8984] VERBOSE - * X-Plex-Container-Size => 13
    May 30, 2016 21:56:27:020 [8984] DEBUG - Request: [127.0.0.1:61853] GET /hubs/home/recentlyAdded?type=1&personal=1 (12 live) Page 0-12 GZIP
    May 30, 2016 21:56:27:020 [1264] VERBOSE - * type => 13
    May 30, 2016 21:56:27:020 [1264] VERBOSE - * X-Plex-Container-Start => 0
    May 30, 2016 21:56:27:020 [1264] VERBOSE - * X-Plex-Container-Size => 12
    May 30, 2016 21:56:27:020 [8984] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:27:020 [1264] DEBUG - Request: [127.0.0.1:61848] GET /hubs/home/recentlyAdded?type=13 (12 live) Page 0-11 GZIP
    May 30, 2016 21:56:27:020 [1264] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    May 30, 2016 21:56:27:020 [1264] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:27:020 [8984] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    May 30, 2016 21:56:27:021 [1264] DEBUG - Setting container serialization range to [0, 11] (total=-1)
    May 30, 2016 21:56:27:022 [8984] DEBUG - Setting container serialization range to [0, 12] (total=-1)
    May 30, 2016 21:56:27:022 [1264] DEBUG - Setting container serialization range to [0, 11] (total=0)
    May 30, 2016 21:56:27:022 [1264] DEBUG - It took 0.0 sec to serialize a list with 0 elements.
    May 30, 2016 21:56:27:022 [5192] DEBUG - Completed: [127.0.0.1:61848] GET /hubs/home/recentlyAdded?type=13 (12 live) GZIP Page 0-11 2ms 451 bytes 200 (pipelined: 3)
    May 30, 2016 21:56:27:029 [8296] DEBUG - Setting container serialization range to [0, 11] (total=3)
    May 30, 2016 21:56:27:029 [8296] DEBUG - It took 0.0 sec to serialize a list with 3 elements.
    May 30, 2016 21:56:27:030 [5192] DEBUG - Completed: [127.0.0.1:61851] GET /hubs/home/recentlyAdded?type=8 (12 live) GZIP Page 0-11 31ms 833 bytes 200
    May 30, 2016 21:56:27:037 [8984] DEBUG - Setting container serialization range to [0, 12] (total=648)
    May 30, 2016 21:56:27:037 [2000] DEBUG - Setting container serialization range to [0, 11] (total=-1)
    May 30, 2016 21:56:27:038 [8984] DEBUG - It took 0.0 sec to serialize a list with 13 elements.
    May 30, 2016 21:56:27:038 [5192] DEBUG - Completed: [127.0.0.1:61853] GET /hubs/home/recentlyAdded?type=1&personal=1 (12 live) GZIP Page 0-12 27ms 2450 bytes 200
    May 30, 2016 21:56:27:040 [2000] DEBUG - It took 0.0 sec to serialize a partial list with 3 elements (3 total).
    May 30, 2016 21:56:27:040 [5192] DEBUG - Completed: [127.0.0.1:61852] GET /hubs/home/recentlyAdded?type=2 (12 live) GZIP Page 0-11 41ms 919 bytes 200
    May 30, 2016 21:56:27:232 [5192] ERROR - Error writing media: 10054 - An existing connection was forcibly closed by the remote host
    May 30, 2016 21:56:27:233 [5192] DEBUG - Completed: [192.168.1.31:46421] GET /library/parts/46723/file.mp4 (12 live) 60722ms 196608 bytes 200
    May 30, 2016 21:56:27:233 [5192] VERBOSE - [IDLE] Removing (1->0) work item http_download - /library/parts/46723/file.mp4?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
    May 30, 2016 21:56:27:233 [5192] VERBOSE - [IDLE] * http_download - /player/proxy/poll?X-Plex-No-Cache=1464649896854434&X-Plex-Product=Plex%20TV&X-Plex-Version=2.6.4&X-Plex-Client-Identifier=9h7fgntv7ob&X-Plex-Platform=Opera&X-Plex-Platform-Version=12.51&X-Plex-Device=TiVo%20%28TiVo%20TCDA93000%29&X-Plex-Device-Name=Plex%20for%20TiVo%20%28TiVo%20TCDA93000%29&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues - 1 active item(s)
    May 30, 2016 21:56:31:021 [7372] DEBUG - [CompanionProxy] player 9h7fgntv7ob was last refreshed 0 seconds ago
    May 30, 2016 21:56:41:021 [7972] DEBUG - [CompanionProxy] player 9h7fgntv7ob was last refreshed 0 seconds ago
    May 30, 2016 21:56:46:985 [5600] VERBOSE - We didn't receive any data from 192.168.1.31:46422 in time, dropping connection.
    May 30, 2016 21:56:47:007 [5600] VERBOSE - We didn't receive any data from 127.0.0.1:61849 in time, dropping connection.
    May 30, 2016 21:56:47:016 [5600] VERBOSE - We didn't receive any data from 127.0.0.1:61850 in time, dropping connection.
    May 30, 2016 21:56:47:022 [5600] VERBOSE - We didn't receive any data from 127.0.0.1:61848 in time, dropping connection.
    May 30, 2016 21:56:47:030 [5600] VERBOSE - We didn't receive any data from 127.0.0.1:61851 in time, dropping connection.
    May 30, 2016 21:56:47:038 [5600] VERBOSE - We didn't receive any data from 127.0.0.1:61853 in time, dropping connection.
    May 30, 2016 21:56:47:040 [5600] VERBOSE - We didn't receive any data from 127.0.0.1:61852 in time, dropping connection.
    May 30, 2016 21:56:51:021 [4092] DEBUG - [CompanionProxy] player 9h7fgntv7ob was last refreshed 0 seconds ago
     
    Last edited: May 30, 2016
  4. windracer

    windracer joined the 10k club

    12,050
    151
    Jan 3, 2003
    St. Pete, FL
    I'm no expert, but it looks like the TiVo is dropping the connection?
    Have you tried putting back the wired connection instead of the powerline adapters? Maybe it's a network issue ...
     
  5. crableg

    crableg New Member

    21
    0
    Dec 17, 2015
    I started getting the same error message after the last Plex update. My videos played before the update, but I started getting that message after the update. I have read posts on the Plex boards that others are having this problem too.

    See here:
    http://tivocommunity.com/tivo-vb/showthread.php?t=540392

    Long story short, I followed Diana C's suggestion and created 'optimized' versions of the videos and they play.

    I don't know if you have a network problem, but maybe it is a problem with the update.
     
  6. wizwor

    wizwor Active Member

    464
    25
    Dec 17, 2013
    It turns out this was a TiVo problem. Tivo was taking too long to respond to the 'call home' event and that is what was causing the problems. A week later, everything was fine. Obviously TiVo values data collection over customer satisfaction. If the problem recurs, I will use another device for Plex. This really damages any argument that TiVo can be the solo set top box. Maybe Rovi can optimize the process going forward.
     
  7. jcthorne

    jcthorne Well-Known Member

    3,007
    114
    Jan 28, 2002
    Houston
    Plex has to transcode all videos that are more than 720p or 4Mbit for Roamio or Mini. This restriction was recently re-implemented as when it was lifted the Plex app on these devices was unstable with files that went above some bitrate limit.

    I think they went way too far with this. Perhaps one day they will do better for these devices. At the moment, only the Bolt can display full HD via Plex.
     
  8. JACKASTOR

    JACKASTOR Active Member

    617
    78
    May 26, 2011
    ONTARIO,...
    I get this error when the media is over 4mb quality
     

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