Please help us find a way to OPT-OUT of the disruptive emergency alert system messages!

Discussion in 'TiVo Suggestion Avenue' started by jmccorm, May 11, 2017.

  1. osu1991

    osu1991 Well-Known Member

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    Here is the Oklahoma State Test Schedule

    Test Schedule | OKEAS.org

    Tulsa County Emergency Management also runs a weekly test, in addition to the State Test.
     
  2. tomhorsley

    tomhorsley Well-Known Member

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    TiVo is indeed required to show the messages, but TiVo is NOT required to forget what you were watching and dump you back to live TV. That is entirely the doing of incompetent TiVo programmers.
     
    tim1724 likes this.
  3. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Yeah they could certainly handle it better then they do. Although I don't think they have access to what you're actively watching via an app, so they best they could do there is pop you back into the app. They wouldn't be able to navigate you back to the program you were watching.
     
  4. tomhorsley

    tomhorsley Well-Known Member

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    Don't know why an app would matter. It should be possible to just hit the "pause" button and steal the video away from the app without telling it. They shouldn't really have to know what the app is doing to leave it paused for a while.
     
  5. jmccorm

    jmccorm Special Forum Guest

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    Below is the reply I got from TiVo.

    They said it is a requirement of CableLabs of all CableCARD-compatible devices. So, actually, this is good. If we're going to ask for the same functionality that we get from mobile providers in their Wireless Emergency Alerts, now where know where to take that request.

    Symptom

    If your TiVo DVR has CableCARDs installed and is running TiVo software version 9.1 or later, it will automatically tune to any Emergency Alert Message (EAM) broadcast by your cable provider. This is a safety feature required by CableLabs of all CableCARD-compatible devices to ensure customers receive important alert messages about tornadoes, hurricanes, Amber Alerts, and other emergency events.

    Resolution

    This functionality cannot be turned off or overridden!

    *
    If a TiVo DVR is in the middle of a recording and an EAM is broadcast, it will tune to the EAM and then return to the original channel once the EAM is complete. The TiVo DVR will continue to record through the channel changes. The final recording will include the EAM.

    * If a recording is scheduled to begin at the same time there is an EAM,the TiVo DVR will tune to the EAM. When the EAM broadcast is over, it will automatically begin recording the originally scheduled program. This might result in a partial recording of the program.

    * If you are watching a previously recorded program when an EAM is broadcast, your TiVo box will bookmark your spot in the recording and tune you to the live broadcast of the EAM. Once the EAM broadcast is complete, you can reselect the program you were watching from your Now Playing list to resume watching from where you left off.

    * Cable providers can set an expiration time which determines how long the Emergency Alert Message will appear before disappearing. If the Cable provider does not set an expiration time, the and overwrite the standard broadcasts until it isEmergency Alert Message will remain visible cleared manually using the remote control.

    TL;DNR EDIT: TiVo says they can't fix this because they're required by the maker of the CableCARD to do these interruptions and in this way. So for the next step, we go to CableLabs and see if they'll either clarify that it is not actually a requirement, or they'll allow an equipment manufacturer an exception that would put them on parity with how these same events are handled in the wireless market (where users can tell their personal unit to ignore most of these messages). Of course, if they point to an actual FCC requirement to broadcast the local emergency messages, then the next step is a similiar clarification or waiver from the FCC.
     
    Last edited: May 17, 2017
  6. jmccorm

    jmccorm Special Forum Guest

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    UPDATE MAY 18, 2017: Another day of storms going through the region. So far, three mandatory emergency messages which I can't abort for areas that don't even affect me. They are for totally different counties.

    For those of you who aren't having this problem, I hope you're starting to see the impact this issue has on some of us. It is nothing short of a denial of service, and all without any benefit to me whatsoever.

    EDIT: Adding visual proof. 3 forced interruptions in 40 minutes, all for the wrong area.

    EAS #1 May 18 2017.jpg EAS #2 May 18 2017.jpg EAS #3 May 18 2017.jpg
     
    Last edited: May 19, 2017
  7. osu1991

    osu1991 Well-Known Member

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    Oklahoma
    Yep. Weathermen killed all prime time programming to show us the weather maps all evening. Now after annoying everyone for several hours about rain, the tornadoes have started and most have probably turned them off. I switched to my OTA Roamio as this last batch went over my lake house where my mom lives and the EAS alerts kept killing the cable feed right as they were talking about the Lake Ft Gibson area.

    Now I'll also have to use other means and go get all the shows that were preempted as normally they won't re-air them.
     
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  8. tomhorsley

    tomhorsley Well-Known Member

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    I love the weather alerts. They always precisely describe the position of the storm using the names of places absolutely no one on the planet who hasn't memorized all the details on a navigation chart will recognize (an area three miles north of tortoise ridge hill, south to big skeeter gap and bounded on the east by pine cone bay and west two miles east of skunkbear lane). Then, after the storm drifts for five minutes they feel compelled to come back with a new alert describing the new position once again in excruciating and totally opaque detail. That's the most irritating feature - they are utterly useless.
     
  9. waynomo

    waynomo My One Time TCF Club

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    I think I was half right about this.

    TiVo doesn't record the EAS, but the essence of my theory was wrong. TiVo stops recording altogether. So while it doesn't record the EAS, it also doesn't continue recording the program. So we don't get the annoying attention tone*, but we lose some of the program also. Having the full program is the important thing.

    *Have you ever had headphones on when an EAS starts? Ouch!
     
  10. osu1991

    osu1991 Well-Known Member

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    It recorded the EAS on mine the Thursday night
     
  11. justen_m

    justen_m Cheesehead

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    My TiVos go through my entertainment systems. EAS comes at me on 7.1 speakers! My instinct now is to grab the remote for my surround system and hit OFF. I go do something else for a minute.
     
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  12. waynomo

    waynomo My One Time TCF Club

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    Seven...
    It came on while I was watching live TV. When it was done I checked something that was recording. It had a split second of the EAS. (literally) Then the program started up again, but with a missing segment.
     
  13. tomhorsley

    tomhorsley Well-Known Member

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    Apparently there are something like 47.321 different implementations of different kinds of EAS. I suspect the record or not feature depends on which specific old hardware is being used in your area.
     
  14. osu1991

    osu1991 Well-Known Member

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    Oklahoma
    I had the the entire EAS message on mine with Cox Tulsa
     
  15. waynomo

    waynomo My One Time TCF Club

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    Seven...
    Which model?
     
  16. osu1991

    osu1991 Well-Known Member

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    Oklahoma
    Roamio Basic
     
  17. waynomo

    waynomo My One Time TCF Club

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    Pretty sure I was on my Roamio also.
     
  18. thewebgal

    thewebgal MacAphile AV geek

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    I "used to" work in CATV in the Montgomery County, MD area. We had the same thing via a requirement from the local government. Its called a ComAlert system. We did not get the storms there that you get in Oklahoma, but for us the concern was dirty bombs in DC or some such thing (it was pre 911). The way the system works is - there is basically a computer they can create full screen alerts on, and when the system is triggered, that video is dropped into an Auxilliary input on every channel in the system - along with the annoying Alert sound. You can't get around it because it overrides the regular program on every channel in the system.
     
  19. garyprud

    garyprud Member

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    None of the publicly-owned or larger private MSO's are going to give you this option. It's a liability issue for them. God forbid anyone should be caught unaware that an EF5 is bearing down upon them and sue the broadcaster - remember, we don't all live near a warning siren. Although you may be willing to opt-out, others will accidentally be caught by surprise if the option is in their hands.
     
  20. hytekjosh

    hytekjosh Member

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    Sounds like your cable provider's system isn't configured to differentiate between the counties. Have you tried reaching out to them and escalating?
     

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