Please Help! Tivo Keeps Restarting!

Discussion in 'TiVo Help Center' started by platinumkid222, Oct 29, 2007.

  1. Jul 26, 2008 #421 of 1060
    jy3

    jy3 New Member

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    May 3, 2008

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    Both drives check out. Never thought I'd be disappointed about that!

    I've tried this as well:(


    You had to say it:D

    Well I was thinking either trying a replacement power supply, or throwing in the towel with this box, and getting a new one.

    Any suggestions regarding what the hardware issue may be are welcomed,
    but from what I can tell, it has to be either the main board or the power supply.
    The PS are available for 70 bucks, but I've never seen a motherboard,
    and at that point a new unit would probably be the way to go anyway.
     
  2. Oct 22, 2008 #422 of 1060
    Mike20878

    Mike20878 Jake & Adam's dad

    1,123
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    Jun 8, 2001
    Gaithersburg...
    Sorry if this has been asked, but I just stumbled on this thread. Does the Series 1 have Kickstart?

    Thanks.
     
  3. Oct 23, 2008 #423 of 1060
    richsadams

    richsadams Well-Known Member

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    IIRC, KS57 will work on any TiVo. I'm not so sure about the others but I don't know why they wouldn't work as well.
     
  4. Oct 23, 2008 #424 of 1060
    richsadams

    richsadams Well-Known Member

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    I agree with Greg...it's not a software issue so run an outside diagnostic on the hard drive. But if it's displaying the same symptoms as before it's probably something else...mother board, processor, etc. If so I'd pop the original drive back in and call TiVo to get a replacement ($49 if it's under a year old). BTW, don't mention having opened it up, etc. ;)
     
  5. Nov 8, 2008 #425 of 1060
    tspofford

    tspofford New Member

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    Feb 26, 2008

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    TiVo HD, with the original WD My DVR Expander. I don't remember most recent software version and can't get to it. Sometime between last night and this afternoon, it rebooted, possibly spontaneously, possibly after an upgrade. When I turned on my TV the screen displayed the TiVo error about not finding external drive. I don't remember what I did at that point - it's been a long evening of searching for solutions - but after that it went into a reboot loop, occasionally making it to the "few moments (?) more" screen but mostly only getting to "Welcome...Powering up." Most recently, it doesn't even loop; it just hangs on the powering up screen. Have tried disconnecting, power off, etc. etc., with no improvement.

    I tried to kickstart, intended to Kickstart 52, but holding the Pause button doesn't result in illumination of the yellow light(s).

    I don't know where else to go or what else to do. Suggestions? Help? Etc?

    Tim
    PDX
     
  6. Nov 9, 2008 #426 of 1060
    richsadams

    richsadams Well-Known Member

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    Hi Tim. I think your next step is to disconnect your eSATA drive and properly divorce it. Based on previous posts there's a good chance that your WD My DVR Expander is failing. Unfortunately you will lose all of your recordings from the point when you connected it but there's really no way around that at this time.

    If you do that (or if you've already done so) and it's still exhibiting the same problems it's likely that the internal drive is failing and will need to be replaced. You can do it as a DIY project, just visit Official eSATA Drive Expansion: FAQ + Discussion sticky thread is in order. Everything you need to know is there (Section III, #30).
     
  7. Nov 9, 2008 #427 of 1060
    Will68

    Will68 New Member

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    Jan 1, 2004
    I posted this info about two years ago...

    My Pioneer 810H Series 2 TiVo was randomly rebooting. After days or weeks of troubleshooting I found the problem was my IR extender (a pair of devices that allow you to control your AV equipment from another room). They tend to pickup some random RF (radio frequency) noise and convert it into bad IR data the reboots the TiVo. It didn't affect my series 1 (since retired) or my series 3. If your getting these reboots and don't have an IR repeater it may still be IR related as florescent lights and some other devices can produce IR light. I suggest unplugging your repeater if you have one or try covering the IR sensor on your TiVo if you don't and see if it reboots.

    Hope this helps some of you.

    Will
     
  8. Nov 9, 2008 #428 of 1060
    tspofford

    tspofford New Member

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    Feb 26, 2008
    This seems to have been it. And it's still on warranty - by a few days. Thanks very much, Rich.
     
  9. Nov 10, 2008 #429 of 1060
    richsadams

    richsadams Well-Known Member

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    Hope you didn't lose too many recordings...but at least now you know what the problem was. :up:
     
  10. Nov 23, 2008 #430 of 1060
    crawleyness

    crawleyness New Member

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    Feb 15, 2005
    Atlanta,...
    I have tried to the kickstart with 57, 58, & 52. I have a series 2 single tuner and the screen is stuck at "welcome. powering up..."

    When i unplug the system and plug it back in, the screen is on "welcome. powering up..."

    When i tried the kickstarts i held the pause button down until both lights were yellow. when i enter the code (57, 58, or 52) i now have one green light and one yellow light. i never get the screen telling me that the system has found an error. At this point would you say that the hard drive is shot. my series 2 is around 6 years old. I know on other post it was recommended that others call tivo and see if they can get another hard drive (i believe) for around $49.

    I have lifetime subscription on all of my 3 boxes and i really dont want to loose that feature within trying to get another box. I know i have several statements/questions within one post....sorry.

    trying to watch live tv without tivo is horrible. i have had to do this since 1998...ugh.

    this would be a great time for tivo to offer the transfer of a lifetime subscription to a new box.
     
  11. Nov 23, 2008 #431 of 1060
    greg_burns

    greg_burns Now in HD

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    Slower...
    Out of warranty repair is $150, not $49. They would probably transfer your lifetime to another refurb S2 for you.

    You could repair it yourself with a bare drive, copy of InstantCake and a PC. Or you could buy a preformatted drive from Weaknees or DVR Upgrade. Either choice would preserve the lifetime status as well. (That is tied to the motherboard, not the harddrive.)

    If your other working Tivos are the same exact model S2, you could use WinMFS to copy the image from one of those to a bare drive (saving yourself $20 on purchasing InstantCake).
     
  12. Dec 7, 2008 #432 of 1060
    MookieNJ

    MookieNJ New Member

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    Jul 9, 2004
    Randolph, NJ
    Just wanted to add my name to this list, my TiVo has restarted itself 3 times so far today, just saw the lights flashing while watching a DVD and sure enough when I switched inputs back to the TiVo I was greeted by the Welcome Screen :(.
     
  13. Dec 12, 2008 #433 of 1060
    bluemcduff

    bluemcduff Pushes Buttons

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    Sep 8, 2007
    Atlanta, GA
    Not sure what to do about this--got this refurb a few months ago and since it's upgraded to version 11 (Series 3) it's been really sluggish.

    I watched it reboot five or six times after getting to the GSOD and I'm wondering what to do next--should I go on to the Kickstart 52 or 58?

    In addition, I've since killed the power to it to see if that will break the loop (did it at the powering up screen so it wasn't accessing the HDD at the time).

    Update: Didn't break the loop so I'm going to go ahead and let it run overnight.

    With that said, is this drive on its way to failing despite the fact that I haven't had any spontaneous reboots until today?

    Update 2: Let it run for a few hours like that last night until I threw in the towel and killed the power to it because I got tired of the lights waking me (It's in a bedroom)

    Right now it's going into a loop of Welcome -> Almost There -> GSOD (Instant Reboot) Welcome -> Almost There -> GSOD (Runs for a few minutes) and repeat.

    Update 3: Tried a kickstart 58 -> reboots and goes to a GSOD after rebooting (still looping)

    Also tried a kickstart 52 to no effect

    This is almost a foregone conclusion at this point but can I recover any of my programs if I pull the drive and run a recovery tool like SpinRite or the appropriate command in MFSTools?
     
  14. Dec 14, 2008 #434 of 1060
    rreznikoff

    rreznikoff New Member

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    Feb 19, 2002
    Montgomery, AL
    I have a HD Series 3 Tivo which I bought from Tivo 4 months ago. About a week ago it started rebooting near the end of the last reboot, shortly after Cary Grant appears. It does this repeatedly, never getting to the main menu. Tivo is now sending me a refurbished unit with a $49.00 charge. Just before the problem started I was notified that it had downloaded an update.
    Did the update start the problem or did the unit become defective? I'm not happy that for the first three months the exchange is free, and now my exchange is four months from purchase and I am being charged $49.00. Am I alone or is this a broad problem brought on by Tivo's update?
     
  15. Dec 14, 2008 #435 of 1060
    richsadams

    richsadams Well-Known Member

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    http://www.tivocommunity.com/tivo-vb/showthread.php?p=6897927#post6897927
     
  16. Jan 3, 2009 #436 of 1060
    CharlesH

    CharlesH Member

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    Sacramento...
    I'm a little confused by the connection between Kickstart 57 and bad block detection. From the descriptions I've seen, KS57 is basically a file system integrity checker and fixer, like Windows chkdsk /f or Unix fsck. Where does bad block detection/isolation fit in? Does it only find bad blocks that it comes across during the file system integrity checks? When people say that a KS57 run lasted only 10 minutes, I know for sure it is not doing an exhaustive bad block check! When does it take 10 minutes vs 3 hours? Is it 3 hours, for example, when it has to rebuild data structures by painfully scanning the whole drive?

    So you run the manufacturer disk diagnostics with the HD attached to your PC to have the disk exhaustively searched for bad blocks (and fixed when possible)?
     
  17. Jan 3, 2009 #437 of 1060
    rreznikoff

    rreznikoff New Member

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    Feb 19, 2002
    Montgomery, AL
    I beat the looping problem by following the advice of richsadams. I removed the cable input from the TIVO and then rebooted. Previously, I had tried all three kickstarts without success. Hope this works for you!
     
  18. Jan 3, 2009 #438 of 1060
    richsadams

    richsadams Well-Known Member

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    KS57 is TiVo’s built-in diagnostic program similar to Windows “check disk”. It triggers an MFS assert (GSOD), which marks the file system as being damaged. The repair process detects and repairs inode/data problems, and then runs mfscheck to clean up database and directory problems. How long it runs is dependent on what it finds and how long it takes to correct/rebuild the data. There is no guarantee that it will find and/or isolate or correct everything.

    Another TiVo diagnostic/repair program is KS58. It runs fsfix (so no GSOD will appear) with an additional option that causes it to make multiple passes over the inodes, re-hashing them and clearing collision bits. Again, the amount of work it has to do will dictate how long it will run and, again, no guarantee that it will be successful every time.

    If you want to remove the TiVo drive and connect it to a PC there are free diagnostic programs like WD's Lifeguard. A one pass extended read and report depends on the size of the hard drive.

    Running a diagnostic and repair program like SpinRite (which specifically claims to be able to fix TiVo hard drives) may do a much better job but the price of the program approaches or may surpass the cost of a new hard drive.
     
  19. Jan 4, 2009 #439 of 1060
    CharlesH

    CharlesH Member

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    Aug 29, 2002
    Sacramento...
    Thanks for the info. The issue for me seems to to moot, since my TiVo now declares that my "External Storage is Missing". My DVR Extender seems to have died, two months after the 1-yr warranty expired :( . You have to admire the precision of their quality control to have drives fail just after the warranty expires :rolleyes: Time to ditch the external drive idea and just get a 1TB internal drive.
     
  20. Jan 5, 2009 #440 of 1060
    richsadams

    richsadams Well-Known Member

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    Bummer. I think simply upgrading the internal drive is the way to go. However WD will prorate the warranty on their hard drives. I'm not certain but I don't know why that wouldn't apply to the WD My DVR Expander. Might be worth a try. But again if it were me, I'd just upgrade the internal drive and be done with it.

    Best of luck and let us know how it goes.
     

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