I have put in multiple channel-lineup and guide corrects via the Ticket System. I get a response it was received, but there is NO info as to what I submitted! Then I get a "Closed" or "Resolved" and there is NO info as to the solution. There is NO way to know what each case is about. Then I check, and my system has NO "Messages" and it IS connecting successfully! I wait a week and NOTHING has been corrected! So I repeat. WTF? PS, How can I get on a "Preferred" customer list who is listened to technically? I have a OTA TV tuner with TSR reader and I can send scans of all the local channels. With PSIP data, it would help Tivo a LOT in the Re-Pack etc.