PIN & The Missing Mini guide info...?

Discussion in 'VirginMedia TV with TiVo - UK' started by HyperionX, Sep 4, 2011.

  1. Sep 4, 2011 #1 of 15
    HyperionX

    HyperionX Back after 8 years

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    Dec 30, 2002
    Bucks, UK
    Hi all.

    is this a known issue...or perhaps something limited to me...?

    On several occasions in the past 2 weeks I've had cause to switch to the Horror Channel during the day. On a few occasions the Tivo has stayed there from the night before.

    On every occasion, the screen is blank and there's a small message saying that for classification purposes I don't have permissions (or something similar) and I need to press "OK".

    At which point I am prompted for my PIN.

    It's annoying but I not going to repeat the mantra I've seen so many times before I think most people are of a similar opinion. In any event thereafter, all of the mini guide content is missing.

    If I switch to the main EPG, I can see the full programme information so I'm reluctant to believe that the underlying data is missing.

    If I try to record from the mini guide I get an error.

    I'm sure that in the past I wasn't prompted for a PIN on the Horror Channel during the day. I'd assumed because the films were so highly edited they lowered the classification. Even if I was prompted, the mini guide information was present...

    Any suggestions?:confused:

    Update: Just to make this more confusing, inconsistent and frustrating. I managed to record the programme on the Horror Channel - Torture Garden, for anyone who's interested - at no point afterwards was I prompted to re-enter my PIN in order to watch it!
     
  2. Sep 4, 2011 #2 of 15
    cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    The Tivo currently seems to have issues with the non-24-hour channels in that they don't work right when they come on-air until you change off the channel and then back to it; if you see what I mean.

    Because of this, don't ever try to set a recording of the first programme on when one of these channels comes on-air as it will fail.

    No, I don't know why but they are supposed to be "working on it".
     
  3. Sep 5, 2011 #3 of 15
    HyperionX

    HyperionX Back after 8 years

    59
    0
    Dec 30, 2002
    Bucks, UK
    Thanks Carl.

    I was more than a little confused by your answer, I had to read it several times....but I think I got it in the end.

    In any event, switching from the channel and then back again made no difference. In addition I was able to record quite happily from the main EPG. It was just the mini guide where there was a serious problem.

    Anyway it would be good to know if anyone else has encountered this...?

    If it's a wide spread problem, perhaps Virgin Media will add it to the list of things to address. If it's just me then I need to speak to them myself.
     
  4. Sep 5, 2011 #4 of 15
    cwaring

    cwaring VM Tivo User

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    Knaresboroug...
    Yeah. It's not an easy one to explain :p

    Haven't done it in a while but I know it works eventually. Might take more than once :) I'll have another go sometime; just for you ;)
     
  5. Sep 5, 2011 #5 of 15
    Faz

    Faz New Member

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    May 2, 2004
    London, UK
    Confirm same issues, resolve as Carl describes.

    IMHO, Virgin really don't appear to be taking this and general EPG errors & omissions anywhere as seriously as they should be! :mad:

    TiVo is a damn fine service (still have a working series 1), however it's quality is directly proportionally/reliant to the quality of it's EPG, similar to the importance of a good quality aerial is to a radio. i.e. You can have a top of the range radio, built with the best components money can buy, but it's nothing more than a paper weight without a good quality antenna.

    TiVo without a near perfect EPG is like a piss poor signal-to-noise ratio.
    Sort it out Virgin, please!
     
  6. Sep 5, 2011 #6 of 15
    browellm

    browellm New Member

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    Oct 21, 2003
    Did you see this recently? http://virgintivo.blogspot.com/2011/09/virgin-media-highlight-unexpected.html

    Quite heartening.
     
  7. Sep 6, 2011 #7 of 15
    Faz

    Faz New Member

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    May 2, 2004
    London, UK
  8. Sep 7, 2011 #8 of 15
    TCM2007

    TCM2007 New Member

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    Dec 25, 2006
    Ahem, Media Center does.
     
  9. Sep 7, 2011 #9 of 15
    cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    I assume he was referring to widely-available, off-the-shelf, consumer boxes akin to Tivo.
     
  10. Diamond Mike

    Diamond Mike New Member

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    Dec 21, 2002
    Cheshire,...
    Scary! You could be talking in an alien language for all I know.
     
  11. cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    Phew! Not just me thinking that then?! Good. I feel better :)
     
  12. RichardJH

    RichardJH New Member

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    Oct 7, 2002
    Hanworth....
    VRD = VideoReDo
     
  13. cwaring

    cwaring VM Tivo User

    9,015
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    Feb 11, 2002
    Knaresboroug...
    And the rest of it? :confused:

    (Actually, don't bother; but you get the point!)
     
  14. RichardJH

    RichardJH New Member

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    Oct 7, 2002
    Hanworth....
    Yes I agree it is and sounds confusing. What he is on about is the removal of ads from recorded video.

    I use VRD TV Suite to edit and convert various video formats for use on my server and for use by other end users
     
  15. cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    Yeah. I got the gist of it :) I have used TYTools a little myself.
     

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