As a heads-up, we are getting ready to start phasing out support for dial-up modem access to the TiVo service. This will affect Series 2 and Series 3 devices that are not connected to broadband, as well as a small number of Series 4 users that are using the TiVo USB phone-line connector. We are making this decision primarily because the cost of dial-up access has risen dramatically (3x price increase) and our usage has fallen to the point where the minimum costs and overhead are no longer sustainable. We are not discontinuing support for these S2/S3/S4 devices. However, customers who want to continue to access the TiVo service will need to take steps in order to connect to the service via broadband. We will be sending different options to our customers based on the type of box they are using. We will also be making a number of special offers to customers who would like to upgrade to a newer TiVo box or who need help connecting their existing boxes via broadband. The first phase of this project will start shortly, with TiVo disabling access to our Toll-Free access number. Local access numbers will continue to work for the next 3-4 months as we work through the details of the full phase-out, although this usage could incur long distance phone charges. I would suggest that you look into potential phone charges before choosing a local dial-up number. For Series 2 customers who would like help in finding a compatible USB network adapter, I would recommend that you start here: https://support.tivo.com/articles/FAQ/TiVo-Compatible-Network-Adapters-FAQ Customers with Series 3 or Series 4 devices that have built-in Ethernet, there are a ton of cost-effective network bridges available via Amazon, Best Buy, etc. that will likely perform much better than a USB adapter.