Partial recording -- total head-scratcher

Discussion in 'TiVo Series3 HDTV DVRs' started by kmkoch, Mar 2, 2009.

  1. BarryD99

    BarryD99 New Member

    Mar 30, 2002


    Have had my Tivo HD DVR and WD 500 gb Expander since 8/16/08. No problems until a month ago, then pixelization and finally frozen screens resulting in partial recordings. Had Comcast out 6 times. Ran Tivo disk tests. Indicated no problems. Yesterday I disconnected the external drive and have been running fine for 24 hours.
    Am returning the drive to WD. Interested in seeing if the replacement will solve the problem.
  2. Buddy-series3

    Buddy-series3 New Member

    May 17, 2009
    Barry, have you spoken to WD or confirmed their warranty program? I did exactly what you did and, like you, the Tivo is now working fine. I connected the eSATA to the computer and ran the WD extended scan and it showed no problems, even thought it wasn't working with my I am not sure if I have a legit WD warranty opportunityh or just a Tivo interface problem.


    SC0TLANDF0REVER I Love my TiVo!

    Dec 9, 2001
    Raleigh, NC
    I think my TiVo's HDD (S3 + WD 500GB Expander) is on it's way out. Today I turned on the TV - One buffer is fine with the show that is on @ 2PM. The other had the news from 11AM 'stuck' and I was able to rewind and watch the entire 30 min buffer. At the end of the buffer, the image froze. If I change the channel, it will unfreeze.

    A couple of weeks ago I missed the season finale of Lost as the TiVo only grabbed 42 mins of the show (Thank God ABC puts their show on the Web). Again last Thursday with another 2 hr finale... except it started recording the show again after what looks like a random reboot - about 7 mins missing from the show.

    I think I'll run the Kickstarts - and looking at replacing my drive with a 1TB Internal.

    Edit: Software = 11.0c-01-2-648
    WD Expander *just* over a yr old
  4. Tkilmer

    Tkilmer New Member

    Dec 25, 2003
    Well after having the expander divorced since April and no issues, I decided to format it and try to add it back last night. It has been two software updates since, and I think this might be related to the Fios problem which the latest update tries to address.

    So issues. But it has only been a day. If the problem surfaces again I will just upgrade the internal and use the My Expander with my media center.
  5. Tkilmer

    Tkilmer New Member

    Dec 25, 2003


    Well after a week, no issues. So I am pretty confident it was a problem with the 11 software. But seeing as others have still having issues with the Expander, I wonder if it is just a matter of time before the drives get out of sync and will require a complete format again.

    Oh well, if I get a few more months out of it I will be satisfied and then just swap the internal drive.
  6. Oct 6, 2009 #166 of 167

    cholly New Member

    Mar 27, 2009
    I've had 500 GB expanders fail on both my S3 and My TiVo HD. I ran the kickstart programs on my HD and no failures. I wound up divorcing both drives. After the failure on my HD, I bought a 1 TB expander, and so far I've had no problem with it. In another threat here, I've seen the suggestion that the problem may be with the eSATA cable provided by WD, and a suggetion that you get a SIIG 3.28 ft. eSATA to eSATA Cable Model CB-SA0111-S1 to replace it. I'd like to run the WD diagnostics on the drives, but in order to do so, I'll have to get a USB2 to eSATA cable adapter.
    As with others, I've tried contacting WD about the problems (both drives were naturally out of warranty) and they are no help whatever.
    I'm also of the opinion that there is no problem when recording SD programs, only HD. If to it certainly looks as though it could be a software problem. I can't understand why TiVo engineering isn't looking into the matter, given the number of failures.
  7. RoadHazard

    RoadHazard New Member

    Aug 2, 2002
    Is it possible these problems with the expansion hard drive are actually related to RF interference in the eSATA cable, and not the hard drive itself?

    In another thread, the user discovered that his TiVo was glitching and rebooting because it was picking up RF noise through the TV cable. Moving the TiVo box farther away from the TV solved it.

    Remember, Neither TiVo nor the expansion drive is grounded. They both float with respect to the local ground, so they're prime candidates for RF noise from local AV cables, AC power lines, network cables, over-the-air RF, etc. Perhaps a shorter and/or shielded eSATA cable might solve some of these problems without the messy divorce. Just an idea.

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