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Discussion in 'TiVo Series3 HDTV DVRs' started by kmkoch, Mar 2, 2009.
I have the update it has not fixed the issue.
I'm still trouble-shooting my partial recording issues. Before divorcing the Expander, I tried running the Kickstart 54 "SMART" test. It's still going, midway through the extended test. I noticed some weird behavior, though: I turned off the television and walked away from the test to let it run its course. I came back about 20 minutes later to see how far it had progressed. When I turned the TV back on, the background of the kickstart screen was a mauvy-pink color. (It started out as black). I've turned the TV off and on a few times, but the pink color remains. The text is still white, as it should be, and the "passed" sections are still green, as they should be. I switched inputs over to my 360, and colors there are all normal.
I'm going to let the kickstart finish, but I'm thinking (hoping) that my HDMI cable may be loose, and that this is the root of all my problems. Any thoughts on whether a loose HDMI cable could be the cause of the partial recordings? If the HDMI cable is loose, could that cause a recording to look fine but then cease at a random point without warning, due to a "lost signal"? Or is the pink screen just a coincidence, maybe caused if I jostled the cords while making sure the eSATA cable connecting the Expander to the Tivo was firmly seated? I've been having issues with partial recordings for the last two weeks or so, increasing in frequency, but this is the first time I've seen a pink background.
If this keeps up I may have to divorce the expander. But that's only a temporary solution, seing as how I need the additional space. If I didn't, I wouldn't have bought the expander to start with. And if I have to shell out any money to actually fix this problem it sure won't be for another expander!
Nope. They pink background has nothing to do with loose HDMI cables.
My color went weird too after a while. It's "normal".
Does anyone know what happens if I just unplug the extender? I know that if you "unmarry" the extender you lose all the records but what happens if you just unplug it?
I want to know if this is a possible solution. Example: unplug the extender and use the Tivo without it until Tivo fixes this issue. After Tivo fixes this issue (in about one million years) reattach extender and watch recordings.
That won't work. My understanding is the recorded content is split between both drives. Take out 1 drive, and lose the recordings. If you just unplug the Expander, I think your opening yourself to some potential problems.
If you unplug the extender while the TiVo is running, the TiVo will reboot and will stop at the page asking you to divorce or plug the drive back in. You get the same page if the extender is unplugged before the TiVo is plugged in.
Basically there is no way to run the TiVo without the extender once it is married to the TiVo. The only way to run is to divorce the extender from the TiVo.
for the partial recordings. it must be the fox station. I had the sarah connor chronicles miss 10 mins about 1 month ago and dollhouse miss 15 minutes last week. most everyone who have this problem seem to have dvr expanders. I don't I have a 1tb Western Digital WD10EVCS external drive. but like someone said earlier the problems seem to focus on fox.
This is a bit subjective as I haven't exactly kept statistics and done an analysis, but...... Most of my problems have been on NBC. Have also had issues on FOX and, more recently, 1 episode of 1 show on Food Network.
I also had my TivoHD spontaneously reboot a few days ago, although it came back up with no issues. Then, last night, we were watching a Netflix movie on TivoHD when our power blips off, then back on, then off then on again, etc. Just as I was about to go outside and throw all the breakers to prevent everything in the house from continuing to see this madness the power came on and stayed.
I turned the TV back on expecting to find the Tivo still on, maybe telling me it was trying to receive data (since my internet connection would have dropped during the power blink) since I have my Tivo and expander on UPS. It has always stayed up before during power blinks. But all I got was a blank screen- initially I was concerned maybe my TV got zapped. But then I noticed when trying to make the Tivo do something, it wasn't lighting the yellow light that normally comes on when you press any button on the remote.
So.... I rebooted Tivo and expander and it hung forever on the "few minutes more" screen (but thank goodness the TV was OK). Rebooted again and it came up, seeming to be normal. But just about the time I got to the Netflix movie and tried to fast-forward back to where we were, it auto-rebooted again. This time I got GSOD with the message "the dvr has detected a serious problem...". I turned the TV off and let Tivo do its thing. After and hour or less it rebooted and came up with no apparent issues.
However, I took that opportunity to order a WD10EVCS and will be putting an end to these recent problems.....
The GSOD on boot up not withstanding, the fact that your TiVo locked up when you lost your Internet connection while streaming Netflix is "normal". I wish it wasn't, but it is.
If you want to prevent that in the future, you should also put your modem, router, etc on a UPS.
I haven't had any partial recording problems since I put my Tivo on a UPS a month ago. I'm not saying that a UPS will help anyone else, but it seems to have helped my situation so far.
Interesting. Wouldn't have guessed that but good info to know! Thanks
May have to invest in another UPS it seems.
Personally I put my modem and wireless router on a UPS so I can surf the Internet on my laptop during a power failure.
My cable modem actually has a built in battery since the cable modem also does phone, but I put it on a UPS any way.
Fortunately I haven't really had any power failures as of late.
Just now did Kickstart 54 and my background color also changed to pink after a TV power cycle.
Seems these wonderful devices have a lot of oddball "normal" behaviors!
Yes indeed. And the oddball normal behaviors are making troubleshooting really challenging for me. At first I was suspecting my problems (partial recordings) were software/expander-related. Now I'm suspecting my expander (or maybe my Tivo itself) is failing. In addition to the partial recordings, I've noticed sporadic sound cutouts, occasions where the remote seems unresponsive despite the amber light on the tivo showing it is receiving the remote's signal, picture stuttering, and last night a complete picture freeze, the screen turning pink, and then a spontaneous reboot. I've had tivo drives fail before, and I think that's what I'm seeing now. But when I ran Kickstart 54 the other day, everything tested out fine.
Is the "overnight" test in the root menu of Kickstart 54 different than the "extended" test that's part of the suite of S.M.A.R.T. tests? Maybe I'll try running that one, since my tivo and expander passed the S.M.A.R.T tests without issue. My next step is divorcing the expander to see if behavior returns to normal, but I dread losing all my recorded shows. Most of them I can't transfer off the tivo due to copy protection issues.
I was having the same problems and the Kickstart 54 came back clean on all tests. My last resort was to divorce the DVR Expander, and all my troubles went away. Except I lost all of my extra recording capacity.
Sounds like we're in about the same boat. Last night's version of NBC Nightly News actually recorded the entire 30 minutes,which is extremely rare these days. However, at the very end of the recording there was some pixelation and then the screen froze. The amber light was responding to the remote but the tivo hung for a minute or two before finally bringing up the "delete or keep recording" screen at the end of the show.
I ran Kickstart 54 SMART test overnight last night and also got pass results for internal and external drives.
Was wondering this myself.
However, I've also had a failing HDD in a tivo before and that's certainly what some of these symptoms are beginning to look like. As mentioned above, I did go ahead and order a WD10EVCS drive from buy.com. I don't have a lot of stuff that I can't bare to lose so I'm going to just do an upgrade this weekend and (hopefully) be done with it. I'll be glad to be having only one HDD to rely on rather than 2.
But I still think Tivo's software update had something to do with all of this...