Partial recording -- total head-scratcher

Discussion in 'TiVo Series3 HDTV DVRs' started by kmkoch, Mar 2, 2009.

  1. Mar 13, 2009 #41 of 167
    blueharmony

    blueharmony New Member

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    Nov 18, 2008

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    This is an incredibly bogus answers from Tivo. As another poster pointed out earlier in this thread, how could all of these expanders go bad at the same time. Ridiculous. :mad:
     
  2. Mar 13, 2009 #42 of 167
    BrightestBear

    BrightestBear New Member

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    Mar 3, 2009
    I know. I tried to point that out, but you know how it goes. I asked if the update had possibly changed how the TiVo and the expander communicate, and he said no way, that was programmed in a different blah-blah-blah-explanation-I-didn't-really-follow. He said there was no way that was the problem.

    Frustrating.
     
  3. Mar 14, 2009 #43 of 167
    RustySTL

    RustySTL Member

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    Feb 26, 2007
    Did you run any of the SMART tests on the drive when it was connected to the TiVo? I did and it passd all of the tests, so I don't see how the update pushed a failing drive over the edge. If so, isn't that due to the software, not the drive?

    If the drives have this high of a failing rate, I won't get another expander, if I want to upgrade, I'll add a larger internal drive.

    I don't care for TiVo's support. I always get the feeling that they are just reading off a computer screen and really don't know what's wrong or how to really fix it.
     
  4. Mar 14, 2009 #44 of 167
    BrightestBear

    BrightestBear New Member

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    Mar 3, 2009
    Oh, I haven't disconnected the expander. I have way too much stuff on there I haven't watched yet that I'm just putting up with the partial recordings and thanking the Internet Gods for Hulu so I can pick up where my TiVo left off. Once we've finished the "must watch" shows, then we'll consider monkeying with it.

    I haven't done a SMART test, but I'll definitely do so before my next call to TiVo support.
     
  5. Mar 14, 2009 #45 of 167
    BrightestBear

    BrightestBear New Member

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    Mar 3, 2009

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    All right, I have literally tried to run the Kickstart 54/SMART test a dozen times, and I can't get my TiVo to go into that mode.

    I swear, I'm entering "54" before the amber light blinks off. What am I doing wrong? I keep ending up back at TiVo Central, even though I'm following the instructions to a T: http://www.tivo.com/setupandsupport/technicalsupport/compatibilityhelp/DVR_Expander_Troubleshooting_Generic.html
     
  6. Mar 14, 2009 #46 of 167
    BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az
    Just to confirm since you don't mention it, you're seeing both an amber AND a red light right? After holding down Pause for 2 min as soon as it powers on?
     
  7. Mar 14, 2009 #47 of 167
    BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az
    I just may try to RMA my drive. What the heck right? It's not as if I'm using it right now. If I RMA it, and the new one does the same thing.. then what's Tivo going to say?
     
  8. Mar 14, 2009 #48 of 167
    BrightestBear

    BrightestBear New Member

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    Mar 3, 2009
    Actually, no. I restart it, hold down the pause button, all four lights come on, then they turn off, then the amber light turns on and I quickly release the pause button and enter 54 before the amber light goes out. No love. :(
     
  9. Mar 18, 2009 #49 of 167
    BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az
    So Tivo has gotten back to me and indicated that for those customers who reported this issue, divorced their expander (and no longer had the issue) and then replaced the expander, they have indicated that their issues have not returned. I'm going to look into RMA'ing my expander and will post my results.
     
  10. Mar 18, 2009 #50 of 167
    DeWitt

    DeWitt Member

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    Jun 30, 2004
    Saratoga...
    Here is the page on the Tivo support site that details the exact procedure. It is different for Tivo HD and the S3.

    http://www.tivo.com/setupandsupport...elp/DVR_Expander_Troubleshooting_Generic.html
     
  11. Mar 18, 2009 #51 of 167
    BrightestBear

    BrightestBear New Member

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    Mar 3, 2009
    Believe me, I know. I've followed it exactly literally two dozen times, and I cannot. Get it. To work.

    It's OK. I'm assuming it's the expander and not the TiVo that's giving me trouble. I'm going to divorce the expander as soon as we finish the "must watches" on it. Hopefully, that'll work.
     
  12. Mar 18, 2009 #52 of 167
    BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az

    My warranty expired in January :mad:. Really need to put some thought into whether this is worth the $120 for a new drive or not. May pick one up at Best Buy, run it for a week to see if the problems return or not. At least I'd be able to return it if the issues do return.
     
  13. Mar 18, 2009 #53 of 167
    RustySTL

    RustySTL Member

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    Feb 26, 2007
    Mine has already expired also, bought it the same time I bought my TiVo.

    I was considering replacing the internal drive with a larger one since my TiVo is also out of warranty. But before I do, I'll wait for the next update to see if I still have any issues.
     
  14. Mar 19, 2009 #54 of 167
    BrightestBear

    BrightestBear New Member

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    Mar 3, 2009
    Just to clarify, when you say "replace the expander," do you mean replace it with a new one? Rather than replug the old one?
     
  15. Mar 19, 2009 #55 of 167
    BrianAZ

    BrianAZ Back on the wagon

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    Aug 13, 2007
    Chandler, Az
    They said that after unplugging (which corrects the issue), you should buy a new one and it shouldn't have the same issue. This whole thing doesn't make much sense to me.. but since I can buy/return @ Best Buy, I may give that a try at some point down the road.
     
  16. Mar 21, 2009 #56 of 167
    blueharmony

    blueharmony New Member

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    Nov 18, 2008
    I just ran the 54 test on my primary and secondary drives (expander).. here's the results:

    Initial State Tivo passed | expander passed
    Short Test Tivo passed | expander passed
    Conveyance test Tivo passed | expander passed
    extended test Tivo passed | expander Fail 7
    off-line test Tivo Done | Expander Done

    Anyone know what the Fail 7 code means for the expander result?

    According to the tivo website, the section about troubleshooting expanders, I need to get a new Expander. Is that accurate?
     
  17. Mar 21, 2009 #57 of 167
    howgil

    howgil New Member

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    Oct 18, 2003
    Florida
    I had expander problems, so I RMA'd mine. When I married the new expander, the EXACT same problems returned within a few hours. I have the new expander back in the box. Worse than useless.
     
  18. Mar 24, 2009 #58 of 167
    Mr.Broncosfan

    Mr.Broncosfan Mesa, AZ

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    Sep 1, 2008
    Any updates, Brian? I'm in AZ as well and having the same "freeze up" issues and partial recordings on my S3/My DVR Expander. Only difference is that it's only on the HD Channels. Hate to lose all my recordings, but if it helps, guess it's worth it.
     
  19. Mar 24, 2009 #59 of 167
    BrightestBear

    BrightestBear New Member

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    Mar 3, 2009
    I'm not Brian, but I divorced my expander on Friday, and I've had absolutely no problems since then just using the TiVo. I'm planning to reattach it soon to see if the problems come back. And I, too, only had problems with the HD programs when the expander was attached.

    Although it was tough to lose all our saved program, I have to admit to feeling a sense of lightness, of starting over with a clean slate. :rolleyes:
     
  20. Mar 24, 2009 #60 of 167
    Mr.Broncosfan

    Mr.Broncosfan Mesa, AZ

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    Sep 1, 2008
    Yeah, losing all the saved programs is going to be bummer...I was testing it last night, and the skipping and freezing would only happen when both tuners were tuned to HD. If 1 was on analog and 1 was on HD, it would be fine...Really weird....As others have mentioned, this only started when the new software was pushed out about a month ago.
     

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