Partial recording problem...

Discussion in 'TiVo Series3 HDTV DVRs' started by sfm, Oct 3, 2006.

  1. pl1

    pl1 Well-Known Member

    Jan 17, 2007


    Of course, since the real issue for us (TiVo users) is for the DVR to keep recording where it left off after an interruption, complaining to TiVo is a good option as well. The more complaints, the higher the priority (I would imagine.)

    But, since the cableco's own DVR does the same thing, and does not keep recording (according to a friend who has a comcast moto box), it may be that's how it has to be.
  2. TAsunder

    TAsunder Debates Ghee vs Gi

    Aug 6, 2003
    Madison, WI
    I don't know if this was meant for me or not, but the reason I would complain is because it is tuning to home shopping network instead of a weather info channel. I don't think congress mandated that people watch the home shopping network during inclement weather.
  3. bicker

    bicker bUU

    Nov 9, 2003
    Agreed... I was referring about the interruption, itself, only. Not what the box does after the alert is over.
  4. dissident186

    dissident186 New Member

    Jun 25, 2008
    S3, recording 9 hours of Wimbledon, and only got 2:12. This thread seems to have died out in 2007 and I'm not sure why. Anyone have any recommendations here? Was there a concensus drawn as to what the cause of the problem could be? It happened at 9:12AM eastern time (US) this morning, no idea if there was an emergency or amber alert at that time. Any guidance would be appreciated. I have not called Tivo yet...
  5. tclynx

    tclynx New Member

    Jan 3, 2007


    It has now been over a year and we have had no partial recordings. Returning the old Tivo box for a new one was the right choice. Good luck.
  6. sfm

    sfm Member

    Oct 3, 2006
    I started this thread... I was an early adopter of the S3 and had many partial recordings for the first 3 months or so (Comcast in Denver, only using cablecards)... too many to be caused by EAC/Amber alerts... never contacted Comcast on this as the same recording on the 6412 was always fine (I was duplicating recordings for a couple of months once the partials started on the Tivo to track the problem).

    As of around December of 2006 or so they stopped and I haven't had one since... knock on wood... (this is the same S3... almost 2 years old and going strong! Also have had a Tivo HD for about 6 months now with no partial recordings).

    Never did identify what the fix was... AFAIK Comcast did nothing and the resolution of the problem didn't seem to correspond with one of the official software updates from Tivo... seemed to clear up by itself (in between two of the official updates). Perhaps Comcast did a configuration change/tweak on their end or maybe Tivo snuck a fix onto the box outside of the normal software upgrade protocol :)
  7. bicker

    bicker bUU

    Nov 9, 2003
    Yeah, we seem to have traded partial recordings for skips.
  8. Lobito

    Lobito New Member

    Jan 21, 2003
    Nashville, TN
    We just bought 2 Tivo HD units. Both were initially set up without cable cards (i.e., basic cable, no-HD, feeds via coax directly to Tivo units). One of the units has been fine. The other has been subject to partial recordings. The working unit now has a cable card, and no problems. A cable card will be installed in the near future on the problematic one. I'm a little concerned, however, that the unit may be defective in some way. Any thoughts?
  9. fkong777

    fkong777 New Member

    Mar 8, 2005
    Just setup my Tivo HD. I got a refub. Using OTA antenna. MY HD shows gets partial recording. It will always cut of my show at 18min into the show then it will record the remainder 28 mins. So I miss over 10min of the show!

    OTA antenna
    Analog Cable - No cable cards

    No network connection just Phone line connection.

    Component cable output and yellow red white cable connected.

    Pretty basic hook up.

    Do I need to return it and go back to my Series 2?
  10. bicker

    bicker bUU

    Nov 9, 2003
    I haven't heard anyone else's doing that to them, so you probably want to have your unit fixed (or replaced) so it works like most everyone else's.
  11. bmgoodman

    bmgoodman Member

    Dec 20, 2000
    What version Tivo SW do you have right now? I was getting the partial recordings at times when I had earlier SW (either 7.x or 8.x), but since I've been on 9.x it seems this has almost completely gone away. Be sure your TivoHD has updated to the newest 9.x available and see if your problems persist.
  12. captkirk685

    captkirk685 New Member

    Nov 22, 2006
    I have 3 tivo hd's and I have never had one partial recording, Knock on wood..
  13. fkong777

    fkong777 New Member

    Mar 8, 2005
    I have 9.x SW in the box. Tivo help forum just had me do the disk check "54" test and the disk passed all test. took an hour to do the test. I will be trying the "57" test tonight to fix logical issues. I scheduled another HD recording tonight and see if it break apart again. SD recording of cable channel did not break into partial recording.
  14. pirategirl007

    pirategirl007 New Member

    May 26, 2008
    I have TIVO HD for about 6 months now and continually get partial recordings. Several times a day. This is now my 2nd HD box (took advice to do an exchange from here) and 3rd cable card. Tivo support is useless, if we even get someone that knows what we are talking about they tell us to contact cable company. Cable compaby (BVU a southeast regional comapny) at least knows more about cards now and contacted me within the last month to replace my card b/c they were receiving an error. They are sending me to Tivo stating problem is with them. We have reset, rebooted, tested, etc. Nothing seems to help the problem. Any suggestions?

    We have activated out old Series 2 Tivo in the bedroom and set up recordings in there as well as our main TV so we dont miss things we really want to see. Series 2 records no problem, but I'd at least like my programs in HD since i did pay for a HD TV and pay for HD cable. Tommorrow will be last call to TIVo, and we are done aft4er 5 years, going to take DVR :)eek: ) thru cable company.
  15. sinanju

    sinanju Active Member

    Jan 3, 2005
    Forget it.
  16. perplexed

    perplexed New Member

    Dec 13, 2002
    I've just installed a new Tivo HD unit on Comcast, and think I may be experiencing the partial recording issue too....

    I noticed that a couple of recordings today were shown as "partial" status, and I'm pretty sure I did nothing to cause this. One was a 7pm->7:30pm recording of House Hunters (HD), which was only 29 minutes long and partial (should have been 30 minutes long).

    I'm keeping a close eye on it, but am worried that this could be a sign of things to come.

    I'm getting all channels, and can record two HD channels in the 700 channel range at once... so it seems the M-Card (Motorola / Comcast) is able to access the programming.

    One odd (possibly) thing I noticed is that under the Cablecard menu - "Conditional Access" - all I see right now are 2 or 3 lines of text, the last of which is something like (I can't get to the TV to be exact):

    Encryption: DES
    Con: Yes EBCP: Yes Val: 0x01

    That's it... there's no other text, specifically nothing showing "Auth: S", etc. Shouldn't there be something else showing under the "Con: Yes..." line? I did see the extra information one time I checked it today, but the last time I looked there was nothing beyond that "Con: Yes..." line of text. However, as I mentioned, I'm able to record 2 HD channels at the same time without an issue. Could be nothing, but wondering if Comcast didn't activate/initialize the cablecard correctly on their end...

    Oh, one other thing I noticed is that while watching a non-HD channel, the picture turned black (no sound either). I think the Tivo threw up a message and possibly the channel banner at the same time.

    The Comcast DVR that the Tivo replaced didn't experience any dropout issues, so this is a puzzle.

    EDIT: I'll be repeating the Conditional Access test... there's a chance the test HD channels I used are not encrypted, so ignore that data point for now. Thx.
  17. perplexed

    perplexed New Member

    Dec 13, 2002
    I'll be checking for any more partial recordings this evening. I modified my record preferences to not "trim" lower-priority conflicting scheduled recordings to be sure that's not likely to throw any false positives into the test.

    Meanwhile, Amazon have pretty pro-actively initiated a replacement unit for me... which will arrive on Monday. If I see any more issues I'll likely swap in the new unit and see if that addresses the problem (although I assume I'll need to call Comcast again to re-pair the cablecard, and call Tivo to swap out the unit assigned to my account). I hadn't expected Amazon to be quite this eager to initiate a replacement, having only contacted them with a question about how the process would work if it did turn out to be a possible hardware issue... but it'll give me a few options without the risk of taking any TV downtime.

    Oh, on the Conditional Access screen output, sure enough... when tuned to a non-broadcast HD channel the screen reports all the good/expected output showing Authentication Subscribed status... so looks like the M-Card's likely set up OK.

    When I was installing the M-Card, the first from Comcast was dead (Showed "Con: No" status on that screen), so they couldn't activate it.

    This current card appears to have activated OK though, but what was odd is that the CS Rep told me she didn't need to know the "Data" value for the new card... told me their system didn't need it... that the number was only useful to me. I might call them again today to see if this is really the case, as I'd thought they needed the SN, Host ID, and Data values to set the card up on their end... and that only the Host ID was a constant between two different cards... Given that I appear to be getting all the non-encrypted and encrypted channels I've subscribed to... this may be a non issue though.

    EDIT: Seems odd, found this description of the Data field using a Google search. Seems to me they'd need to know the Data field for the new card, but then surprised it's working if that's true.

    Data ID – This number is sent back to our headend—not only for tracking purposes, but also for pairing purposes and is directly associated with the Cable Card and the TV. The Data ID number is comprised of 11 digits.

    Called Comcast this evening, and found that they did indeed still have the older Data value associated with my previous/faulty cablecard. I had them update their system to reflect the Data value for my currently installed cablecard.

    The odd thing is that things seemed to be working OK, even with the old Data ID. Still, I'm pleased they now have the correct Host ID and Data values associated with the card that's currently installed.
  18. perplexed

    perplexed New Member

    Dec 13, 2002
    A replacement Tivo HD arrived yesterday, so I was able to swap out the original Tivo HD with this one.

    Unfortnately, I got another partial recording last night (1:30am recording, only captured the first 21 minutes of a 1:30 recording).

    So frustrating. I would think the chances of two units in a row with bad/marginal hardware are low... so I'm left with one of these:

    1) Signal issue from Comcast (causing tivo/cablecards to lose the signal - although the Comcast DVR never had this issue and was connected to the same feed)
    2) Bad cablecard (causing Tivo/cablecard to lose the signal)
    3) Some sort of Comcast config issue (is the cablecard really activated end-to-end in the Comcast system, and if not could this contribute to this issue?)

    I've a tech scheduled to come out tomorrow and will ask him to check the signal I'm getting where the Tivo's hooked in. I know the tech who installed the Comcast DVR that I've replaced mentioned that the signal was hot, so he'd installed a 3.5dB splitter and a tap between their feed and the house wiring... during testing I'd removed each and still had the issue, so perhaps it needs more attenuation? I've returned the splitter and tap into the feed, and currently most channel's show 100 strength, but a few do sit around 93+. DVR diagnostics show SNR of ~37dB for the channels, and ~23dB for the OOB signal.

    I may head out and pick up another M-Card in advance of the tech's visit, activate this one on my Tivo, and see if this improves the situation any. At least that would remove another variable from the list of suspects if the problem remains.
  19. chewy2314

    chewy2314 Member

    Sep 11, 2003
    Just want to chime in on our experiences with Partial recordings. Started after getting the 9.4 update and recording the Olympics. Since most were recording into the late night, I thought maybe issue with signal, etc. But, we were just watching America's Got Talent as it was being recorded and as my wife browsed to the our S2-DT, the recording stopped. I must say that we have never had any issues with our S1 for over 6 years.:mad:

    Edit: forgot to mention that during this time, 2 HD channels were being recorded and the other program recorded fine. The S2-DT also recorded both programs correctly.

    We're using a M-card.
  20. playivorys

    playivorys New Member

    Feb 6, 2003
    Need some advise guys. I just got the TIVO HD about a week ago. Was getting black screens (with no information msg) and partial recordings. Using MCard had the cable company check and replace card still got them. Called TIVO many times case# 9804547 (with the hold times being what they are either under-staffed or alot of problems). Still got the partial recordings after the Mcard replacement so I exchanged the TIVO still within my 30 days of buying. Still getting the partial recordinngs so called them back they suggest UPS and signal amp (but I have no power problems and Cable company is FIOS with great signal strength).
    Should I wait on the TIVO until later? I must admit I like the interface but need to trust my DVR to get our shows. TV is a Sony XBR2 and am running in native video output (seems I read a thread about this).

    Any suggestions got a few more weeks and I must make a decision do not feel I can invest $250-300 Plus a monthly fee for imcomplete programs.

    Thanks in advance

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