Partial recording problem...

Discussion in 'TiVo Series3 HDTV DVRs' started by sfm, Oct 3, 2006.

  1. Mar 2, 2007 #261 of 326
    tclynx

    tclynx New Member

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    Jan 3, 2007
    Ellicott...

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    When we decided to get the new TIVO to see if it solved the partial recording problem we had a choice. Send back the old S3 and wait for the new one. Or pay another $800 for a new TIVO, and then get our money back when we returned the old one. We decided to do the latter. So we had a unique opportunity to have $1600 worth of TIVO boxes running at the same time.

    The old and new TIVO's were both S3's with the most recent upgrade; they were coming off the same cable line, recording the same program, and the new TIVO was using the cablecards that used to be in the old TIVO. The old TIVO box couldn't record the show but the new TIVO box worked, and still works, fine. We have had no partial recordings. Since, we believe, most people would return their old TIVO and wait for a new one, we don't think this type of comparison would be made very often.

    We were one of the first folks to buy the new TIVO S3. They just might be making them better now.
     
  2. Mar 2, 2007 #262 of 326
    tclynx

    tclynx New Member

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    Jan 3, 2007
    Ellicott...
    I wrote that response quickly and just re-read what you had written. Unfortunately, the old box is on its way back to TIVO, so we have no way, anymore, to determine whether the signal going to the old box was analog. I wonder if comcast would tell us.
     
  3. Mar 2, 2007 #263 of 326
    PaulS

    PaulS Active Member

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    Sep 16, 2002
    Southern NH
    It's possible that they might tell you. It's more likely they have no idea what's going on. :)

    I'd wager that they have both an analog and a digital-simulcast of Comedy Central. At that point, it's up to the CableCARD to decide which one it's going to tune. My guess would be the digital version, but I have nothing to really back up that guess other than it's easier to record the digital bitstream than to encode and record the analog channel.
     
  4. Mar 2, 2007 #264 of 326
    tclynx

    tclynx New Member

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    Jan 3, 2007
    Ellicott...
    I'm not sure how to read the diagnostics on the new box but here's the information for comedy central:
    Channel: 58 Frequency: 633000 KHz Modulation: QAM 256 Connector type: RF2 Signal Source: Cable Channel bits: 30746 Signal Strength: 92 ... CCI byte: 0x2 ... PCR PID: 85 ... Video PID: 85
     
  5. Mar 2, 2007 #265 of 326
    TexasAg

    TexasAg New Member

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    Apr 2, 2006

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    "QAM 256" tells you that it's digital.
     
  6. Mar 2, 2007 #266 of 326
    PaulS

    PaulS Active Member

    914
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    Sep 16, 2002
    Southern NH
    Yup, it's digital. You've also got a nice 92 signal strength there as well.
     
  7. Mar 2, 2007 #267 of 326
    tclynx

    tclynx New Member

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    Jan 3, 2007
    Ellicott...
    Do you still think it's possible that the old box was picking up the signal in analog and that's why it had a problem recording?
     
  8. Mar 2, 2007 #268 of 326
    tclynx

    tclynx New Member

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    Jan 3, 2007
    Ellicott...
    Let me re-phrase the question. Are you suggesting that the new TIVO box somehow always exclusively picks up the digital signal, and that's the fix. The only way to know if your theory is true is if someone can say whether or not they have ever had a 0 duration recording on a digital only channel (such as an HD channel).
     
  9. Mar 2, 2007 #269 of 326
    Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    With cablecards, the box doesn't pick the channel - the cablecard tells the box how to tune to the channel. So, in your case, with the cablecards, the tivo is tuning to a digital channel. The box without the cards has to be tuning to the analog version of the channel. Thus, your test wasn't conclusive, as the two boxes were recording two separate channels.
     
  10. Mar 2, 2007 #270 of 326
    tclynx

    tclynx New Member

    16
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    Jan 3, 2007
    Ellicott...
    But the old box lost channels both with and without cablecards. So, as we said earlier, the problem is with the old TIVO box itself, or the old box sometimes tried to pick up the channel in analog even with the cablecards and that was the problem.
     
  11. Apr 9, 2007 #271 of 326
    oldnacl

    oldnacl New Member

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    Mar 23, 2007
    I've had my series 3 for a couple weeks now and have had incomplete recordings at least 2 times, most recently yesterday when Meet the press stopped right in the middle of the show. I had messages about new software so I asume I have the update. I have another week to decide whether to keep the TiVo or get a refund and with these problems and the scent of higher service prices in the future, I'm becoming inclined to bail out while I can.
     
  12. Apr 9, 2007 #272 of 326
    tclynx

    tclynx New Member

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    Jan 3, 2007
    Ellicott...
    Don't bail. We have had absolutely no partial recordings on the new box and it's been over a month. We are still convinced the problem was in the TIVO box. We suggest you just return the TIVO for another one. Using TIVO is wonderful when it works.
     
  13. Apr 9, 2007 #273 of 326
    TAsunder

    TAsunder Debates Ghee vs Gi

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    Will a new box make it so my S3 won't stop recording on BOTH tuners when there is an emergency broadcast alert? Or is that a "feature"?
     
  14. Apr 9, 2007 #274 of 326
    wierdo

    wierdo New Member

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    Apr 7, 2002
    Arkansas, US
    That's a required "feature." The bug is that it doesn't restart the recording after the alert is over.
     
  15. PPC1

    PPC1 Member

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    Sep 15, 2006
    Well, knock on wood, I have not experienced any partials in some time. No changes at all to my system, except the regular TiVo software upgrades.

    Hopefully, the reliability will continue.
     
  16. bloozeman

    bloozeman New Member

    58
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    Feb 14, 2003
    Scottsdale, AZ
    All,

    I have an original Series 3 I purchased directly from TiVo last year when they were first released. I only have OTA and up until this weekend it has operated pretty much as expected and I have been completely happy with the purchase. The weirdest thing happened on Saturday afternoon. I had just finished watching and deleting a show, which of course sent me back to the "now playing" screen, so I selected a new program. The odd thing is it sent me into a "group" screen and of course the group was blank because there was only one episode of the program I chose. Well, the Series 3 totally froze at this point so the only way I could get it function again was to pull the power cord!

    After the reboot I thought all was well because it allowed me to watch stored shows, etc. Little did I know it started going crazy on me.... Tonight I was shocked to see I had 37 HD shows and 72 suggestions recorded. Yep you guessed it... since Saturday afternoon everything is recording as a partial with zero running time, i.e., they are all 0:00 in length!!!!! This is seriously pissing me off. So of course after deleting all the partials I went into the system screens to see if I could see anything awry. I was tempted to do a soft reset but decided to run the diagnostics prior to doing so. Guess what? It has been stuck on diagnostics with a "please wait" menu for about 30 mins now. Great.... time to pull the ol' plug again. :(
     
  17. cotton168

    cotton168 Member

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    Aug 8, 2006
    Monterey...
    I decided to check out the forum because I ended up getting a partial last night (my very first time) when I was trying to check out the results show to Dancing with the Stars (the 9:02 showing). It was recording fine until 2 minutes into the show when it just went blank on me. My other tuner was fine as it was recording House. I got the grey screen on ABC HD (I have Charter cable) and looking on these posts, I took bloozeman's course and unplugged my TiVo. ABC HD is now back on, but it made me think could the previous 'hiccups' of pixelation and some audio drop outs have been just the beginning? It seems to me that only ABC HD had this problem because all my other channels are fine.

    Does everyone have just a problem with one channel or a lot of different channels? I haven't had time to look over this whole thread, but I will do when I get more time. :eek: BTW, my software is at 8.1.1. Does anyone know if TiVo is going to have a fix for this issue or are we going to have to return our TiVos for the newer versions? Lots of questions and I thank you for your patience. :)
     
  18. TAsunder

    TAsunder Debates Ghee vs Gi

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    Aug 6, 2003
    Madison, WI
    Is there a web site I can read which will describe the exact regulatory/contractual requirements that relate to tuning to a certain channel during an emergency alert? I would like to see the wording there, because right now it is tuning to the home shopping network and I'd like to see if that is something I have any legal right to complain about (versus merely as an annoyed customer). You would think that any requirement about tuning to emergency alert info should state that the cable company must tune to a channel that actually relates to emergencies... aside from the emergency of needing a stainless steel toothpick collection.
     
  19. hybucket

    hybucket Member

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    19
    Nov 26, 2004
    I can name you several who would consider that an emergency, altho most of them would be watching Home And Garden.
    I would think that, since you're a paying customer, you can complain about anything you like. If it was happening to me, I certainly would.
     
  20. bicker

    bicker bUU

    10,671
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    Nov 9, 2003
    Florida
    Complaining to a company about that company complying with legal regulations is a little like complaining to a toll booth collector about having to pay the toll. Complaints should be directed to your Members of Congress or to the FCC.
     

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