Pairing Tivo Edge w/Comcast

Discussion in 'TiVo Edge' started by Shane123, Oct 25, 2020.

  1. Shane123

    Shane123 New Member

    13
    2
    Oct 25, 2020

    Advertisements

    @KevTech I don't really see a way to do that in the activation UI. It will let me pick cards, but then it just wants me to put in data/host ID info in to pair, it won't let me "unpair". I used the self-service UI to attempt to pair the Edge, Bolt, and Premier in a two cable card loop basically. Only about half the time was I able to get to the "Con: yes" case, but all were "Val:?".

    I tried to get ahold of comcast, but the wait was crazy long today and I think it was going to first-tier. So..., I don't know, I guess I'll try the "hit it" suggestion a bunch of times when I can get through to tier 2.
     
  2. KevTech

    KevTech Active Member

    426
    218
    Apr 15, 2014
    Seattle
    Select a card in there then change the Host ID/Data ID to what is in the Edge screen.

    When you change the Host/Data ID it will unpair that device and pair the new Host/Data ID.

    Just make sure it is the card you want to change.
     
  3. Shane123

    Shane123 New Member

    13
    2
    Oct 25, 2020
    Ok, yes, that's what I've been doing, and it does work for the Premier, just not the Edge or the Bolt as of yet. I do think one of the two cards is bad though, it failed to pair on the Premier. That really doesn't explain why the good card wouldn't pair with the Edge or the Bolt, but at least it's something approximating progress.
     
  4. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

    1,869
    764
    Jan 19, 2008
    Silicon Valley
    Don't forget the post I linked to about the Comcast tech support forum. You may waste far less time there.
     
  5. Shane123

    Shane123 New Member

    13
    2
    Oct 25, 2020

    Advertisements

    PD: thanks, I put something in the direct forum. Spent dumb number of hours on it today, the activation UI fails to lookup my cablecards 90% of the time, and the activation times out 80% of the time. (Incredibly annoying, because it times out sending something from the head-end, but it does update the database..., so I've got to pair it to something else just to get it to attempt to pair the box that I want it to pair to) Maybe my head-end is fried if not every Comcast TiVo customer is screaming.
     
  6. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

    1,869
    764
    Jan 19, 2008
    Silicon Valley
    Oh we've all been screaming for years, lol. Every time we moved, I thought I was going to tear my hair out. As a matter of fact, maybe that's why I've lost so much hair, or at least that's my story and I'm stickin' to it. Good luck, and please keep us updated!
     
  7. sansom

    sansom New Member

    23
    0
    Mar 13, 2010
    Yeah what a nightmare. My first Edge/CC pairing was a dream. Self Service worked flawlessly. Then the HD failed and I went into a boot loop. The replacement Edge would not pair with the s set lf service and took at least 4 calls and 6 hours on the phone to get them to manually add everything on their end.
     
  8. mattyro7878

    mattyro7878 Well-Known Member

    1,828
    452
    Nov 27, 2014
    Southern CT
    Next time I have cablecards issues I will go to an x1. I am too old and can not put up with Comcast bs anymore. I will be on hold for 2nd tier and then get put back in the "joe schmoe" queue. Makes me crazy and violent.
     
    wendlan likes this.
  9. Shane123

    Shane123 New Member

    13
    2
    Oct 25, 2020
    Through dslreports PD referenced I was able to get through to 3rd tier, which escalated. There was something wrong with the headend. Now the one working is the Bolt, but I'm not taking that CC out for anything ;). So, I'll get a new one and pair the Edge next week. The way they won't tune channels or show guide on the Edge until paired is a huge blunder, the cable company will just auto-blame tivo even when thier equipment is the issue.
     
    kpeters59 and Pokemon_Dad like this.

Share This Page

spam firewall

Advertisements