OUT OF MEMORY error in web video interface

Discussion in 'TiVo Premiere DVRs' started by rattlebone, Aug 2, 2010.

  1. Aug 2, 2010 #1 of 85
    rattlebone

    rattlebone New Member

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    Apr 16, 2010

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    If I select web videos and browse the web videos interface I soon get and error "OUT OF MEMORY". I am then put back into the prior menu and have to start over. Tivo is v14.4

    Anyone else have this annoying bug with the Tivo premiere?


    At least this is the only Tivo premiere issue I have.
     
  2. Aug 2, 2010 #2 of 85
    Goldwing2001

    Goldwing2001 Goldwing2001

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    FYI.....This has happened to me a couple of times. It seems to happen when I select "all" videos and while paging down thru the selections, I get the error just about at the end of selection listing.
     
  3. Aug 2, 2010 #3 of 85
    innocentfreak

    innocentfreak Well-Known Member

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    I believe someone else had a similar issue but was also using Framchannel. Are you using frame channel?
     
  4. Aug 2, 2010 #4 of 85
    yunlin12

    yunlin12 Tivonation Citizen

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    I've had this issue also, I also have Frame channel enabled. I'm on 14.5K. I can trigger it if I try to browse all web videos, if I subset to a category it does not happen. However once I trigger it, if I switch to browse only a category, it still runs out of memory quickly. I waited a couple of days and the problem went away.
     
  5. Aug 2, 2010 #5 of 85
    yunlin12

    yunlin12 Tivonation Citizen

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    There doesn't seem to be a way to remove Frame Channel once it's activated :( I can't test the hypothese that Frame Channel is causing this error.
     
  6. Aug 3, 2010 #6 of 85
    rattlebone

    rattlebone New Member

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    Yes, I am using framechannel

    however, I believe the issue was happening before I had frame channel
    I get OUT OF MEMORY with any version of browsing videos. I do not use the option All Videos

    This just appears to be a Tivo bug
     
  7. Aug 3, 2010 #7 of 85
    rattlebone

    rattlebone New Member

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    Apr 16, 2010
    If you log into framechannel website you can deactivate the TIVO from frame channel

    http://www.framechannel.com/mydevices/


    when I get home I verify framechannel is deactivated
    then see if OUT OF MEMORY errors stop

    I doubt it :mad:
     
  8. Aug 3, 2010 #8 of 85
    innocentfreak

    innocentfreak Well-Known Member

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    The reason I think it is Frame Channel is I don't think I have seen anyone else have this issue except for those with Frame Channel running.
     
  9. Aug 3, 2010 #9 of 85
    Goldwing2001

    Goldwing2001 Goldwing2001

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    No...I'm not using frame channel.
     
  10. innocentfreak

    innocentfreak Well-Known Member

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    Then you may want to send an email to Margret at tivo.com.
     
  11. Goldwing2001

    Goldwing2001 Goldwing2001

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    Sep 30, 2006
    Honolulu,...
    TiVo support told me it's a known issue. They are working on it.
     
  12. eshank

    eshank New Member

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    Aug 3, 2010
    I am experiencing the same problem, but it just started today. I have happily been running Netflix videos for two weeks without any trouble, but today, I keep getting the "out of memory" error and cannot scroll through my Instant Queue without instantly being booted back to the main menu.

    I spoke to a service rep who said "maybe one of the RAM sticks is bad" and has issued an exchange. Expecting another box to arrive in 3-4 business days. Will keep you posted.

    @Goldwing2001: Please provide a little more detail regarding your conversation with the service rep who said "this is a known issue."

    Thanks!
     
  13. rattlebone

    rattlebone New Member

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    Apr 16, 2010
    disabling Frame Channel does not solve this bug

    :mad:
     
  14. wmcbrine

    wmcbrine Well-Known Mumbler

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    Web videos is an HME app. The error is most likely coming from the remote system where the app is running, not from the TiVo. (FrameChannel, a completely separate HME app, would not be relevant.)
     
  15. Daniel Skeen

    Daniel Skeen New Member

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    Aug 4, 2010
    YouTube == CRASH
     
  16. soulcamp

    soulcamp New Member

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    Aug 11, 2010
    I am having the same problem when accessing NetFlix or YouTube. Scrolling through the list of video causes a "Can't Run - Out of Memory" error to occur. After spending several hours with TiVo over the phone today trying to resolve this, I was told that it may be a bad RAM stick and that my only option is to replace my TiVo unit (losing the last 6 months of recorded programming). I call bullsheeet. According to the TiVo customer service rep, they have no diagnostic for testing RAM.

    I am very interested in hearing if anyone else gets this resolved. I am not happy about the notion of losing some 800GB of recorded programming.
     
  17. eshank

    eshank New Member

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    Aug 3, 2010
    I did receive another Tivo Premiere box, and it came to me with service update 14.4 installed. Netflix worked great. Then yesterday, I received the 14.5 system update, and within 30 minutes, the same Netflix issues started to appear. Unless I am miraculously unlucky and received TWO Tivo boxes with "bad RAM sticks", I am certain that this is a software issue that only started to be a problem when update 14.5 took hold.

    Recommend that you e-mail Margret@tivo.com. I am currently in communication with her about this issue and she sounds like she knows what to do. I haven't resolved the issue yet, but if it pans out, I'll record the results here.
     
  18. sm8680

    sm8680 New Member

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    Mar 26, 2010
    This out of memory issue only started occuring for me after the 14.5 update. I never had the issue before and I tend to browse all web videos quite frequently.
     
  19. eshank

    eshank New Member

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    Aug 3, 2010
    E-mail margret@tivo.com and tell her that. As you can see above, I am having the same problem. She took down all of my information and passed it on to the Tivo engineers. It sounds to me like this is a common problem!
     
  20. fareal

    fareal Member

    252
    0
    Feb 16, 2004
    So Cal
    Experienced my first "out of memory" error today while paging down my list of 250 items in NetFlix watch instant queue. I rebooted the TiVo and I'm still seeing the issue. 14.5 version. Hadn't seen this error until this software version.
     

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