OTA frequency changes; how to get guide to reflect it?

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Thx cwoody222, I got a case # for tivo and one for Tribune. I have been without a guide for ALL of my channels for a week now. Mine are all OTA, and have been out since the "switch". I realize that losing the analog is irrelevant, but the digital ones switching frequencies is. I explained it to the tivo tech, and he wanted 3 examples. I told him and he said he would forward it. I receive channels from 2 markets, and all have no guide data any more. About 16 channels total. This is totally ridiculous. Oh well, hopefully it will be resolved soon.....

 

WOW! There were 16 channels in your area that have changed frequencies? I thought each market was only going to have a couple of changes at most. In case there are tivo people monitoring this thread, what are the specific channels that are wrong?

 

3.1 WCIA-DT CBS
17.1 WAND-DT NBC
19.1 WHOI-DT ABC
20.1 WICS-DT ABC
23.1 WBUI-DT WB
25.1 WEEK-DT NBC
31.1 WMBD-DT CBS
55.1 WRSP-DT FOX

The only one I still get guide data for now is WYZZ-DT Fox 43.1
I can actually go into the channel editor and enable the other copies of the channels with the guide data but they will not tune. I did not include the 6 PBS channels either.

 

So, noticed this morning some guide data, some not. It took me a minute to figure this out. They seemed to swapped the frequency back to the old channel. For example - last Monday my PBS 10-1 was on frequency X with guide data. It had changed to frequency Y so a rescan showed that channel, but without guide data. So I manually unchecked 10-1 with frequency X (as it wasn't there anymore, yet had guide data) and checked 10-1 with frequency Y (which tuned but had no guide data). This morning the channel I had checked in my available channels list didn't tune (and did last night). It seems they swapped frequencies back to the old channel (the old channel 10-1 on frequency X now was assigned frequency Y instead) that had guide data (and this makes sense for most users, the steps I took would probably confuse most people. For most that weren't getting the channel this would 'fix it' with no steps by the user). Probably it was always intended this way, but if you've done a rescan you might think things quit working.

So if you've rescanned, checked/unchecked you may need to go back to the old station. Unless my PBS went back to the old frequency the same day as the new guide data push. The annoying thing is they fixed some stations and not others.

 

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I have had guide data problems for three local OTA stations in the Birmingham, AL market. The guide data was reporting the incorrect digital frequency for the virtual frequency listing for the channels, so each appeared twice in the channel listing.

I have called TIVO CS multiple times to report the issue, as well as calling the enginnering department at the local stations to urge them to correct the issue with Tribune.

After the Wed. night update, two of the three problems are fixed. One is not fixed - WTTO, the CW affiliate at virtual channels 21-1 and 21-2. It is transmitting on digital frequency 28, but TIVO/Tribune mistakenly has them on digital frequency 21.

 

Holy cats a Birmingham customer! I knew of PBS and WTTO, what was the other channel which I apparently didn't notice? Completely off topic, but are you using a cable provider? If so, which one?

 

Why did tivo have to reboot to fix the ota stuff? It did fix my channel but theres no sub channel for it. guess i will have wait for that to get fixed.

 

I lost one channel that was working before the update 2.1 st. louis is on freq 43 but tivo now thinks its on 41. how can i get tivo to change the freq back to 43?

I need this channel this is worse then before.

 

You need to put in a call to TiVo.

Unless you tell them about the problem, they don't know there is one.

 

I just checked TVFool and it is wrong for one channel in my area. And... that error is the same as the error in my TiVo channel list.

 

My channel frequency issue was fixed today in the "big update" that TiVoJerry told us about.

 

I also had been having problems since the digital switchover (all my locals switched) with my ABC (10-1) and PBS (8-1,8-2,8-3) not showing up in my Guide so I called Tivo a week ago and registered a complaint on my channels. Last night after the data download I now get my ABC (10-1) like I should but not the PBS channels.

When I scan for channels it picks up the PBS channels and if I go to the signal strength meter and bring up all three PBS channels it has a good signal strength plus I'm actually getting the station in the background like you should.

So since they don't show up in my Guide does this mean Tribune still has the frequency wrong and I need to call Tivo again? I already rescanned and rebooted.

 

Mine werent... Channels 22 and 28 are wrong....

 

Where's the original post about this Wed update? I missed it.

My TiVo had rebooted this morning so I got the update. No change in my incorrect data.

When's the next update?

 

http://www.tivocommunity.com/tivo-vb/showthread.php?p=7094032#post7094032

 

Same boat....called TiVo Monday....No case #....6 chnls w/o guide info...sucks.
Even worse, its gonna keep happening every time a broadcaster changes assignments. By June I'll be down to an $800 door stop.

 

The software update has nothing to do with the guide data update.

 

With rare exception, a broadcaster only changes assignments once.

 

Congrats!

Nothing fixed here....When's the next update ?

 

Well, maybe true for the broadcasters, but not quite true for the TiVo. My broadcasters haven't changed.....yet TIVO thinks they have. So the TiVo will need to change twice, now....and again when the broadcasters finally do.