Order placed 3 days ago...status still says "processing"???

Discussion in 'TiVo Coffee House - TiVo Discussion' started by skaggs, Oct 16, 2007.

  1. skaggs

    skaggs AlbanyHDTV

    271
    27
    Feb 13, 2003
    Albany, NY
    I ordered two TiVoHD's on Friday Oct 12th at 9:16AM EST (3 business days ago).

    I just checked my order status on TiVo.com and it says, "Processing Order"????

    According to the TiVo website:
    That means my order should have been shipped on Friday, October 12th. What gives? Still no word from TiVo except "Processing Order"????

    I'd like a tracking number to determine when the package will be here so I can arrange to have someone sign for it.
     
  2. Addy

    Addy New Member

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    Feb 21, 2006
    Sausalito, CA
    Ordered mine on Sunday over the phone, still showing processing for me as well. I was told an email with a tracking number would be sent out as well when it shipped.

    Maybe if you called you might get more up to date info. They may be filling more orders than usual and are behind shipping or updating the order info online.

    The rep said they are shipped from Texas if that’s any help.
     
  3. JoBeth66

    JoBeth66 Temp

    16,020
    492
    Feb 15, 2002
    I ordered mine on Thursday, the 11th - my guess is that with the lifetime transfer offer on the HD's, they're experiencing higher than normal order volumes. :) I'm still in "processing" status too.
     
  4. rb_la

    rb_la New Member

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    Dec 16, 2002
    I ordered 2 Tivo Hd units on 10/11/07 on the $199 lifetime transfer deal and mine just changed from "order placed" to "processing order." I called yesterday and they said it should ship anyday now.
     
  5. david4788

    david4788 New Member

    26
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    May 19, 2007
    Ellicott...
    Ordered Friday and says it's "Processing Order". I just called, but there is a 20min hold time....I got others things I need to do.
     
  6. jkovach

    jkovach TiVoing since 1999!

    270
    9
    Feb 17, 2000
    Gilbert, AZ USA
    That's nothing compared to the PC I ordered from Gateway on 8/31, which still says 'Processing' for the status. The original delivery date was 9/24, now it's pushed out to 11/1 because they are out of cases. I'd cancel and get my new PC from someone else, but I can't find anyone with a comparable system for less than $300 more!
     
  7. cr33p

    cr33p New Member

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    Jan 2, 2005
    Ann Arbor MI
    It was announced earlier today that Tivo will allow Tivo HD units purchased at retail outlets to have their lifetime sub' transferred. Cancell them orders and head to best buy or amazon.com and save some money while your at it.
     
  8. kemcg

    kemcg New Member

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    Mar 13, 2002
    Davis, CA
    Announced where?
     
  9. cr33p

    cr33p New Member

    644
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    Jan 2, 2005
    Ann Arbor MI
  10. skaggs

    skaggs AlbanyHDTV

    271
    27
    Feb 13, 2003
    Albany, NY
    The "CANCEL ORDER" button disappeared from my Order Status page. Coincidence?
     
  11. david4788

    david4788 New Member

    26
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    May 19, 2007
    Ellicott...
    Just got an email that mine shipped today.
     
  12. skaggs

    skaggs AlbanyHDTV

    271
    27
    Feb 13, 2003
    Albany, NY
    I called TiVo customer service. Felecia told me that they had, "...a SAP error with our website from Oct 10-12. Your order will be shipped out today."
     
  13. Addy

    Addy New Member

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    Feb 21, 2006
    Sausalito, CA
    I don’t think so, just normal procedure probably. At any rate mine just changed to shipped.
     
  14. rb_la

    rb_la New Member

    28
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    Dec 16, 2002
    Mine says shipped today too!
     

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