Advertisements I brought a used Roamio on Ebay. Unfortunately the seller did not pack it properly. It came with the face plate almost falling off. The unit itself powers up and updated its firmware. I have not added to my account yet. I understand that when I buy the monthly subscription option, I will get "Continual Care" warranty. If it does not cover accidental damage like this, what are my options? I'm waiting to hear back from the ebay seller to see if he bought shipping insurance.