Optimum Cable Card Issues With Tivos

Discussion in 'TiVo Edge' started by blakeb, Aug 5, 2020.

  1. Oct 6, 2020 #161 of 261
    Hank

    Hank AC•FTW TCF Club

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    Yup. It was 45 minutes in before she asked for the host id for the Roamio. NEVER asked for the host id for the Bolt. :rolleyes:

    edit: Both my Tivos say "Waiting for CP Auth"
     
  2. Oct 6, 2020 #162 of 261
    wendlan

    wendlan Member

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    I believe that Altice is the now the parent company of both Suddenlink and Optimum, and likely share the same call center. I had CableCard Tivos for over 15 years, and activated many under Suddenlink. But, now under Altice, I had no luck and their service reps either have no training or system access to successfully pair a CableCard. "Go to the store" is an excuse so they can get off of the phone - you likely didn't need new cards at all. The fact that they introduced the V58/freezing error further convinces me they don't care about CableCards any longer.

    Here's my story I posted about earlier this year with Altice. I hope you can get it resolved!
     
    Last edited: Oct 6, 2020
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  3. Oct 6, 2020 #163 of 261
    Hank

    Hank AC•FTW TCF Club

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    Just got a customer installation survey from CV... I basically just copy/pasted my rant from above and gave them all "0" scores.
     
  4. Oct 6, 2020 #164 of 261
    jcondon

    jcondon Well-Known Member

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    I got two surveys so far. I can't honestly remember which of the 6+ calls and 4 or 5 chats is which. :)
     
  5. Oct 7, 2020 #165 of 261
    Hank

    Hank AC•FTW TCF Club

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    I have a truck roll scheduled for today 11-2pm.
    Just got a call from someone who sounds like they actually know what they're talking about, asked for the host IDs of both boxes and will work on it from their end, hopefully not needing the service call.
     
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  6. Oct 7, 2020 #166 of 261
    Hank

    Hank AC•FTW TCF Club

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    Well, we're making progress, albeit very slowly. We got both boxes to get CP AUTH RECEIVED, but zero channels on the BOLT, and a few choppy basic channels on the Roamio. That was upstairs.

    I brought both boxes down to the living room and same thing.

    I had a suspicion that the coax cable in the living room was old and possibly contributing to the problem, so I fished a new coax cable down into the basement to replace the one that was here probably for 20 years.

    Bingo! I now get ALL channels on the Roamio! And a strong digital signal when doing the signal test.

    But still ZERO channels on the BOLT when connected to the same coax. All channels get Error V52.

    Called CV back and they unpaired and re-paired that card, still no luck. Tested Roamio again, ALL GOOD!

    So the problem appears to be the BOLT, or possibly the second new CC is bad. The CV truck will be here in a while, so hopefully they can swap out the CC and try again. But if the third CC fails the same way, it looks like the BOLT is malfunctioning and not receiving a digital signal. Does that make sense? Is that possible?

    Am I looking at trashing this box with lifetime service, or does Weaknees do Bolt repairs for problems like this?
     
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  7. Oct 7, 2020 #167 of 261
    mattyro7878

    mattyro7878 Well-Known Member

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    I have Xfinity in CT and I simply will not be adding, changing, swapping or doing anything that might cause my setup to be addressed. No TA needed here and everything is working well. Without that FCC backup I feel like I'm walking in the dark near a cliff alone. When I need help, it aint gonna come runnin like in the past!!
     
  8. Oct 7, 2020 #168 of 261
    jcondon

    jcondon Well-Known Member

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    I had an opportunity to call them today for our work cable modem. When I was done with that. I asked him if he could help on residential account.

    He seemed to think that they are moving some of these channels to switched digital and said they don't have any TA's around. He mentioned channels numbers which were for other channels. I conferenced my wife in so she could verify the channels he thought would be the missing ones were not. I wanted to try a TA to see if this really true for the channels we lost a couple weeks ago right around the same time I called to have them rebind the card. I wanted to prove that wasn't it. He said they don't have any TA's and said the stores don't either.

    He was easy to understand and there wasn't a lot of background noise. First call in weeks like that. Perhaps because I called the number on my works bill. But he said he works both business and residential accounts.

    Hope Hank had better luck with his truck roll.
     
  9. Oct 7, 2020 #169 of 261
    Hank

    Hank AC•FTW TCF Club

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    Nope! We tried a third new CC in the Bolt and and still NADA. This time I think I had a Level 3 tech on the line who actually knew what he was doing. The card would activate with 'CP Auth Recieved', but then no channels would be received. Doing signal strength test, no digital signal is received on ANY channel.

    At this point, I think it's the Bolt that's broken. There was nothing else to test.
     
  10. Oct 7, 2020 #170 of 261
    jcondon

    jcondon Well-Known Member

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    That sucks. Even with an unbound card we would get a few channels.
     
  11. Oct 7, 2020 #171 of 261
    Hank

    Hank AC•FTW TCF Club

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    Yeah. Two nights ago this BOlt was getting a couple basic cable channels, but now nothing.

    I might try hooking up my lifetime Series 3 and calling them to re-bind this cablecard to confirm it works.
     
  12. Oct 7, 2020 #172 of 261
    jcondon

    jcondon Well-Known Member

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    Has nothing to do with your issue but, do you pay for Starz Encore? And if so do you get them on the working Tivos? 351-358. Also Flix on 397? Seems they are the same channels in CT as NY for these at least.
     
  13. Oct 7, 2020 #173 of 261
    Hank

    Hank AC•FTW TCF Club

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    On the Roamio:
    Those are the right channel numbers for those networks. But I don't get them "channel not available"
     
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  14. Oct 7, 2020 #174 of 261
    jcondon

    jcondon Well-Known Member

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    Thanks, do you know if you pay for them? They are in the select package and Gold packages I believe.
     
  15. Oct 7, 2020 #175 of 261
    Hank

    Hank AC•FTW TCF Club

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    No, sorry, I don't think we pay for those.
     
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  16. Oct 7, 2020 #176 of 261
    Hank

    Hank AC•FTW TCF Club

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    And because I'm a masochist, I got on to an Optimum chat today to re-add HBO to my account (since they nixed it when I moved). That went pretty well, actually.

    Then they needed to verify my account. Ugh, I thought, here we go. When I had to do this yesterday on chat, it took 30 MINUTES, and then they disconnected the chat. They usually want phone number, address, zip code, PIN code, my pet's name, the name of the street of my paternal father, and so on and so on.

    But not this time! She only asked for the MAC address of my (non-Optimum) router. I'd never seen that before. Luckily I had the box handy and was able to give it to her. And that was it. Got HBO added in two minutes, and 10 minutes later, it was active on my cablecard.

    Now I'm just waiting to see how long it takes to activate my HBOMax login. :rolleyes:
     
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  17. Oct 7, 2020 #177 of 261
    Steve

    Steve TiVowner since 1999

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    White...
    FWIW, I get Starz Encore on 816, but n/a on 351.
     
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  18. Oct 7, 2020 #178 of 261
    jcondon

    jcondon Well-Known Member

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    Strange. I get both those channels but not 352-358.
     
  19. Oct 8, 2020 #179 of 261
    Steve

    Steve TiVowner since 1999

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    White...
    I'm set up for "Optimum SD & Cablecard South Westchester".

    I'm currently on the STARZ/SHO promotion, and I get all the HD channels in the 800s (except 815), but none of the SDs in the 300s.
     
  20. Oct 8, 2020 #180 of 261
    jcondon

    jcondon Well-Known Member

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    I am in Dutchess and no longer receive...

    351 StarzEncore
    352 StarzEncore Suspense
    353 StarzEncore Westerns
    354 StarzEncore Classic
    355 StarzEncore Black
    356 StarzEncore Family
    357 StarzEncore West
    358 StarzEncore Action
    397 Flix

    We were watching one of these StarzEncore channels a couple of weeks ago. Right before we called in to have them rebind one of our 3 cards. Pretty coincidental we lost these channels right at the same time. But I guess if you aren't getting them either and are supposed to is really just a strange coincidence.

    Thanks for the replies.
     

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