Optimum Cable Card Issues With Tivos

Discussion in 'TiVo Edge' started by blakeb, Aug 5, 2020.

  1. SC42

    SC42 New Member

    Aug 19, 2020
    Nassau, NY


    I’ve got a success story to share. I got off work at 2 so I had a small window of time to get this done. Called the 0098 number and lost the call after 30 minutes twice (thank you Altice Mobile). Dug out my old “Advanced Technical Services” phone number (which I believe is who TiVo calls when you ask for a three way support call). I was told to call Optimum billing to get the new card activated on my account first, then ATS would help pair/provision the card. Called billing at 8882765255. The auto attendant identifies this as Optimum Business. After a few prompts, I got through to residential billing (1 minute hold time). Gave the rep the PK number from the card. She said she needed the serial number instead (huh?) and transferred me to someone else who would assist. This guy told me he’s in billing, support, video, internet, but couldn’t provide a department name. Anyhow, after 2 minutes to pair the card with my TiVo host id, I was getting “regular” channels (CBS, etc...). He said it sometimes takes a few minutes for the other channels to activate, and that he would call me back in 20 to check. 5 minutes later I had all my channels! AND, he did call back!!

    I think I’ll go play the numbers tonight.
    Steve and tpm like this.

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