Optimum Cable Card Issues With Tivos

Discussion in 'TiVo Edge' started by blakeb, Aug 5, 2020.

  1. Achim Franz

    Achim Franz New Member

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    Oct 22, 2020

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    got the same message today ... let see if that changes everything, I ended up getting a cablebox so I can watch channels I don't receive on my Tivo anymore.
     
    Martin-Bacon and tpm like this.
  2. Steve

    Steve TiVowner since 1999

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    Apr 23, 2003
    White...
    My experience as well. Couldn't have said it any better.
     
  3. Achim Franz

    Achim Franz New Member

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    Oct 22, 2020
    yes , me too, they should add a tuning adapter too ...
     
  4. WR2M

    WR2M New Member

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    Jul 13, 2016
    I also got a letter regarding the cable card replacement. Yesterday around 7pm 2/24 I lost all the encrypted channels. All I get now is 2-13
    I'm running a Tivo Roamio. Anyone else experienced this ? Has Tivo done any updates ?
     
    markmj000 likes this.
  5. tpm

    tpm Member

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    Dec 28, 2007

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    I received a letter which is the same as the email. No channels have changed for me however. Hopefully new cards show up next week
     
  6. Achim Franz

    Achim Franz New Member

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    Oct 22, 2020
    Same issue here, my Tivo is becoming useless, but I think that is what Optimum wants to promote their DVRs.
     
  7. HarleyRandom

    HarleyRandom Well-Known Member

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    Sep 17, 2015
    Before I could do anything on my Roamio I had to read a message saying I could get a good deal on an Edge for cable. Three problems with this. One, cable is too expensive and if I can ever get someone to install an antenna and it works, goodbye to Spectrum. Two, I have to get a cable card. Or I have been told I can make it work with an antenna. I have one that currently receives no channels because I had to use a flat screen TV and unlike the old TV, the antenna can't go on top. It used to work when on top. Three, I have to hook the Edge up to something and it likely won't work with the old TVs.

    For now, if I were to take advantage, Edge is like my Bolt, something to store shows. I'm out of space and deleting "Jeopardy" episodes I probably saw and church services I don't really need to watch since they are online. I think.
     
  8. markmj000

    markmj000 New Member

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    Mar 10, 2007
    I have two Bolts. About a week ago, one of them lost all my pay stations (800s) and a few others (V58 error). A couple days later my other Bolt lost almost all but 2-13. I just assume that Optimum is reconfiguring the back end for the new cards without regard to the existing cards. I am in Ledgewood, Morris County, NJ.
     
  9. WR2M

    WR2M New Member

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    Jul 13, 2016
    I'm right in Landing so we're pretty close. Hopefully the new cable-cards will restore all our missing channels, GOOD LUCK !
     
  10. tpm

    tpm Member

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    Dec 28, 2007
    I received tracking for the new CableCards. Should have them shortly
     
  11. SC42

    SC42 New Member

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    Aug 19, 2020
    Nassau, NY
    Got my 2 cards yesterday. Manufactured in 2012 and 2015. Optimum’s really going all out for us card users! Will install soon. Good luck to us all.
     
  12. tpm

    tpm Member

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    Dec 28, 2007
    Mine are coming tomorrow, Wednesday.
    So I guess they are replacing outdated cards with newer outdated cards

    let us know how installation goes
     
    Hank and jcondon like this.
  13. NashGuy

    NashGuy Well-Known Member

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    I don't think there have been any new CableCARDs manufactured for a few years now. The government mandate that cable operators install them in their own boxes expired at the end of 2015. And then the separate mandate that operators offer them on a standalone basis for use in retail devices (e.g. TiVos) expired last year. So I'm sure there won't be any more made by Cisco or Motorola or whoever. At this point, cable operators are just shuffling through their existing supply until they're all broken, or there aren't any more customers requesting them, or the operator just decides not to fool with them any more.
     
  14. Achim Franz

    Achim Franz New Member

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    Oct 22, 2020
    received three cards 2012/2013/2013, even so I only need one. for two days now I'm trying the number they gave us in the email without reaching anybody. The new card works, but I only get the basic channeks and V58 errors for the others.

    Update: Finally got someone on the phone and all works great again, but it took hours on hold.
     
    Last edited: Mar 24, 2021
  15. Achim Franz

    Achim Franz New Member

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    Oct 22, 2020
    Here is some good news for a change, after hours on hold I finally got someone who knew about cable cards and he bonded my new Cisco card with my Tivo and I have all the channekls back I was missing before, like CNN, HBO, STARZ, ... without tuning adapter.
     
    jcondon, blacknoi, tpm and 1 other person like this.
  16. stevet555

    stevet555 Member

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    Jan 23, 2017
    The fact that you cannot get someone to actually successfully bind the card is pathetic. You would think with the size of this swap, they would actually have it sorted. I received my card, and will prepare for a week of lost service (again) .. sigh..
     
  17. tpm

    tpm Member

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    Dec 28, 2007
    That’s crazy
     
  18. Achim Franz

    Achim Franz New Member

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    Oct 22, 2020
    This would worth to inform the FCC about, which usually gets Optimum moving. But if you call the number what was in the emails about your new card, 866.442.0098, remember that they only work from 8-5h and be prepared to sit and wait on hold for a few hours like I had to, but it did solve all the problems I had before.
     
  19. jcondon

    jcondon Well-Known Member

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    With the deregulation of Cablecards last year I don't think the FCC cares anymore either.

    I just hope they don't get to me until May. At which point I will just switch back to FiOS I think. They still seem to support cable cards.
     
  20. tpm

    tpm Member

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    Dec 28, 2007
    Just got done having 2 CableCards binded. Just over 2 hour hold time :( but the woman knew what she was doing and had both TiVos up and running in about 20 minutes
     

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