Optimum Cable Card Issues With Tivos

Discussion in 'TiVo Edge' started by blakeb, Aug 5, 2020.

  1. Hank

    Hank AC•FTW TCF Club

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    I think you have some bad information. I had a Optimum tech tell me the same thing, but I went through 6 different/new cable cards trying to diagnose the problems with my BOLT. Optimum has PLENTY of cablecards in stock.

    In CT, I get all the channels in the lineup, including HBO, without a tuning adapter.
     
  2. jcondon

    jcondon Well-Known Member

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    A couple weeks ago we were given Showtime for 6 months so they couldn't give us the Encore channels. I haven't tried them in a few weeks but they did work recently. This is up in Dutchess though so maybe different in you area.
     
  3. jcondon

    jcondon Well-Known Member

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    Tuning adapters seem to be what is hard to get. Which seems to be required (maybe) for the Starz Encore channels. I had one years ago and it was a POS that would lock up frequent hosing all my recordings. If we could get one I would put it on the downstairs Tivo which we don't use much for recording.
     
  4. Achim Franz

    Achim Franz New Member

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    In my phone all with Optimum I was told you need the TA for most of the channels with a CC out here on eastern LI. I’ll try the local store tomorrow, but it would be surprised that optimum says you need a TA but we don’t have any for you.
     
  5. Steve

    Steve TiVowner since 1999

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    Not sure why they said that. No tuning adapter here and I'm enjoying the Starz and Showtime promotions now with my cable cards. And the Stingray channels worked fine back in August, IIRC.
     
    jcondon likes this.
  6. Achim Franz

    Achim Franz New Member

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    They claimed to have switched in October. But Optimum will say anything to get out of a service call.
     
    lemur21 likes this.
  7. Lrscpa

    Lrscpa Member

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    In Northern NJ, I was getting all channels without a tuning adapter, with the exception of 3 of the Cinemax channels. BTW, I got a new TiVo Edge today and attempted the CableCARD pairing using Optimum's online chat window. It took almost an hour, but it was able to get done in one phone call.
     
  8. Achim Franz

    Achim Franz New Member

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    I'm trying this for 2 weeks now, a couple of time they manage to eliminate the gray Tivo message about protected channels and calling your provide, just to be replaced by the V58 error of channels not being authorized. It os very frustrating. After my FCC complains Optimum called twice, without solving the problem, but offered to lower my bill by $17.
     
  9. Lrscpa

    Lrscpa Member

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    I've been using CableCARDs pretty much since they were introduced. While it wasn't always an easy process depending on the rep I was speaking to, I never had a CableCARD pairing or authorization issue that wasn't solved on the first call.

    I am thinking that perhaps some areas have a different/better "back end" as it relates to dealing with CableCARDs.
     
  10. stevet555

    stevet555 Member

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    @RickNY -- Unfortunately, the v58 issue with Cablevision of Long Island returned for me CNBC, and A&E specifically. The error seems to be worse, as it does NOT recover, only changing the channel returns to live broadcast!!!
     
    lemur21 likes this.
  11. lemur21

    lemur21 Member

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    I made the switch to Fios ... no tuning adapter; no pixelation ... and - while I'll need to upgrade my wifi adapter in my laptop (to take advantage of the 5ghz) -- that will put me into the 450mbps range .... over 50 ... which I'll take for the extra $35-40 a month .....:/

    They were all sorts of "Oh, we'll do this for you if you stay" etc. ...Nope. Nope. Nope. (and, hearing that the error is back just solidifies my decision ... watching "live" sports with hang-ups every 30 seconds was driving me nuts).
     
    JackieGaGa and Hank like this.
  12. Hank

    Hank AC•FTW TCF Club

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    Once you go FIOS, you never go back.*


    *Unless you move to a town with a forced Cablevision monopoly. Then you're screwed.
     
    JackieGaGa likes this.
  13. razor237

    razor237 Member

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    Wow cablevision support had gone to utter dog ****. My bolt HD failed and got an edge replacement should be good to go get the cable card paired to the new box should be easy as it always has been but no 4 phone calls to India later and still cant get anyone who knows what they are doing. i should have just replaced the HD and been done with it has anyone had any luck getting the cards paired properly
     
  14. Hank

    Hank AC•FTW TCF Club

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    Yes, you have to keep trying to get someone who knows how to BIND cablecards. Don't say "pair".. say "I need to BIND my cablecard to my Tivo". That might get you to the right person.

    Once you get that person, it should only take 5 minutes to send the binding/auth codes.
     
  15. lemur21

    lemur21 Member

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    You have to call retention and threaten to leave ... then they respond.

    But, if you're in a non-Fios area, they'll know you're bluffing, so YMMV ....
     
  16. Achim Franz

    Achim Franz New Member

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    welcome to the club, I have been after the exact situation here on eastern LI for two weeks now, got a new Tivo Edge after my Bolt+ died, new cable card after a few pairing attempts, and all I hear from optimum is that cablecards are not really supported anymore, you get a few channels, but need a tuning adapter for some of the rest, which you can't get as I just confirmed in my local store, and many channels you won't be able to get at all anymore, even so you pay for it. It is clearly their way to push Tivo out and force you to use their equipment. Please file a complained at the FCC (fcc.gov), you will get calls back from Optimum within a day and in my case their offered to lower my bill, but not solving the actual problem.
     
  17. razor237

    razor237 Member

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    Jackson, NJ
    Yeah ive tried asking both ways lol , i may go get a new card and maybe that will get them to actually try ... i had less trouble getting my Series 3 working lol
     
  18. razor237

    razor237 Member

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    Feb 1, 2002
    Jackson, NJ

    Yes they are trying to drive people off the Cable cards , they really suck .
     
  19. KENL

    KENL New Member

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    Upgraded my basic Roamio to a plus model I purchased on Ebay. I have fios, went to their site and found an automated process to switch cable card from my old Roamio to the used plus model. Easy and worked first time.
     
    jcondon likes this.
  20. Hank

    Hank AC•FTW TCF Club

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    FIOS RULEZ!
     

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