Only 7 days of guide data

Discussion in 'TiVo Coffee House - TiVo Discussion' started by JoeG, Mar 16, 2012.

  1. bryan4980

    bryan4980 New Member

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    Dec 2, 2011

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    I selected just cable, I get cable from Comcast. Before I was getting about 9 days worth of data.
     
  2. myxpykalix

    myxpykalix Member

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    Mar 2, 2001
    hammond,...
    I went thru 2-3 phone calls and emails from Tivo and did all the things you all have done Restart, Repeat guided Setup, ect only to finally pin down a tier 2 technician who told me that the satellite providers are no longer providing 2 weeks of program info. He told me i should get 2 weeks of cable info if i only had cable and not also direct tv.

    He also told me that Tivo itself does not assemble he program data itself but buys it from a 3rd party. I have been paying for 2 units for over 12 years now (I know i should have bought a couple lifetimes back then) which provided me with 2 weeks of programming so I asked, now that it is down to one week I am getting half of what i was getting before are you going to cut my bill in half?
    You can guess the answer to that one.

    I'm going to go check on cost of comcast with equivilent programming and reluctantly going to DUMP Tivo and DirectTV. I waited for several years for the directtv tivo only to realize to have it, it would cost an additional 17.00 so they are just pricing themselves out of the market, no wonder tivo has lost more then 1 million subscribers...make it 1 million and 1:(
     
  3. ggieseke

    ggieseke Well-Known Member

    5,998
    769
    May 30, 2008
    It's true that they buy the data from a 3rd party, which is Tribune Media Services (the same company that runs the zap2it website). The rest of it is ignorance or outright lies.

    TiVo made the decision to limit the guide data, not TMS or the satellite companies. I'm on DirecTV and my TiVos only have 7 days of data, but zap2it still has 14 days.
     
  4. magnus

    magnus Tivo User

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    Nov 12, 2004
    Texas
    It looks like they have decided to do something about the S03 error (not very many folks) and have caused another one to show for everyone.
     
  5. myxpykalix

    myxpykalix Member

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    Mar 2, 2001
    hammond,...

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  6. ggieseke

    ggieseke Well-Known Member

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    May 30, 2008
    myxpykalix,

    That comment was directed at TiVo, not you. Their customer support tech should NOT have told you that. The answer that JoeG received from CS is polite, accurate, and a good example of how all of their techs should be trained.

    I have also posted my disappointment in the answer you were given in the private "All-Stars" forum at TiVo. It probably won't do any good, but at least they read my post.

    BTW, the 7-day issue is affecting all four of my TiVos. I don't like it either but as long as they're transparent about what they're doing, why they did it, and what they're doing to fix it I can live with it for now.
     
  7. tivohaydon

    tivohaydon New Member

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    Mar 24, 2001
    What are they doing to fix the 7 days of guide data? I didn't read anything?

    It's a shame they've cut back on the guide data. Shortening the window to schedule shows is a bummer. I know I've missed programs because I had to remember to program them when inside the two week window. This makes it much more likely that people will miss programming.

    Recording programming is TiVo's core feature. A core feature is being compromised.

    If they need more space on a reserved area I'd suggest they toss some of the advertising overboard.
     
  8. csites

    csites New Member

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    Mar 25, 2012
    JoeG, I also configured Satellite (Dish) solely to be able to use the 2nd input. And so I have the limited guide data problem on my Series2 too. Please let me know if you find a solution.

    I don't have Dish, but I use the Dish guide data because Dish carries the channel (CCTV4) that I receive via free OTA satellite.

    My primary connection is free OTA antenna. Both primary and secondary are being limited to around 7 days, despite successful daily connections.
     
  9. unitron

    unitron Well-Known Member

    16,595
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    Apr 28, 2006
    semi-coastal NC
    I think part of the proiblem may be the considerable increase in the number of channels since the early units were designed, which has them struggling with a much larger database than was expected.
     
  10. ggieseke

    ggieseke Well-Known Member

    5,998
    769
    May 30, 2008
    This announcement is now on TiVo's site.

    http://forums.tivo.com/pe/index.jsp

    TiVo Series2 boxes connected to satellite are currently only receiving 7 days-worth of Program Guide Data after connecting to the TiVo service. A solution has been devised and will roll-out to Series2 boxes by Wednesday, April 11. Thank you for your patience.
     
  11. reggers

    reggers Cool Geek

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    Jul 27, 2002
    NYC
    OK - So a fix for Series 2 boxes will be available by April 11.

    What about Series 1 boxes? I've got a couple of Series 1 boxes that have the same problem!!
     
  12. ggieseke

    ggieseke Well-Known Member

    5,998
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    May 30, 2008
    Good question. If the "fix" is on their server end it should apply to Series 1s too. I guess we have to wait & see.
     
  13. berniep

    berniep New Member

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    Aug 2, 2003
    My series 2 box hooked to a direct tv reciever was getting loading errors a while back and now although it doesn't get the loading errors anymore it still pops up the guide data message once in a while. So it seems that the explanation they gave was legit. Like someone else said at least they are being up front about it. I just hope that the fix has my guide data back out to 2 weeks again and not just removing the warning.
     
  14. CuriousMark

    CuriousMark Forum Denizen

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    Jan 13, 2005
    SoCal
    My guess is that we will get more, but perhaps not back to the full two weeks. The way TiVo handles satellites is different than cable, they don't handle different line-ups, instead they get every single sat channel and let the user select them in the channel list. With all the channels sat has added and the fact that most HD channels also have an SD duplicate, the number got huge.

    If and when the sat companies eliminate the SD channels and the SD sat receivers, the number will go back down, but that won't happen any time soon.

    I also don't see TiVo updating S2 software to handle satellite users like cable users with smaller channel line-ups that match the purchased package and receiver type.

    So my guess is they push the number of days back up a bit for the DVRs that can handle it. That way we won't get the running out error.
     
  15. Weapon X

    Weapon X New Member

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    Nov 14, 2005
    :mad:Well it is past the 4/11 date of this supposed fix but am still only getting around 1 week with a successful connection each night.:mad:
     
  16. Weapon X

    Weapon X New Member

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    Nov 14, 2005
    Just got off the phone with customer support and they actually "rolled out" nothing on 4/11. What ever they did, they are considering it a "permanent fix" though and nothing else will be done. They are not taking responsibility but blaming the satellite providers and "they can do nothing about it".
    What you get now it what you will be getting from now on.
    I was told this exact info both over the phone and through live chat.

    Fine customer service I say.
     
  17. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    My Series 1 just completed a call this evening (30 days with no failed calls!) and there is a full 8 days of data. Probably the best we'll see. 95% of my stuff on this TiVo is season passes so the more limited data isn't an issue for me. I can always check my DirecTiVo for data going farther out or else look on Zap2it.
     
  18. desjrs

    desjrs New Member

    1
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    Jul 21, 2005
    Tivo obviously doesn't mean what they say, or they don't know what they are
    doing....Too bad.... Time to look for other alternatives?
     

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