Once in a lifetime PLS transfer coming back?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by sfhub, Jun 27, 2017.

  1. Jul 5, 2017 #221 of 283
    DancnDude

    DancnDude Thrice as nice TCF Club

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    Congrats Ereth! I wish I had been as successful. When I called, they guy wouldn't budge. I guess I could have played CS roulette but I did not want to waste my time with a 40 minute wait time just to be told I wasn't eligible again.
     
  2. Jul 5, 2017 #222 of 283
    Ereth

    Ereth Unemployed Bum

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    I didn't even call. They called me. I would not have expected it at all. She told me they were trying to get to everybody, and I had opened a case when I called in on Saturday, so maybe that's why. Did you get a case opened?
     
  3. Jul 5, 2017 #223 of 283
    DancnDude

    DancnDude Thrice as nice TCF Club

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    Madison, WI
    No. He just kept saying that my box did not qualify and there was nothing he could do for me. I asked why I got the email with the serial number on it, and he said they just sent the "last chance" email to all Series 3 owners whether or not they qualified in the time period.
     
  4. Jul 5, 2017 #224 of 283
    DVR_Dave

    DVR_Dave Well-Known Member

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    I have 2 qualifying S3HD; I did NOT get the email.

    I did get an email for the original Once in a Lifetime upgrade. Two of my four old boxes still have not been deactivated.
     
  5. Jul 5, 2017 #225 of 283
    DancnDude

    DancnDude Thrice as nice TCF Club

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    Feb 7, 2001
    Madison, WI

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    I did not get the first email. Then I hooked up my S3 that was in a box and hooked it up, then later in the week I got an email 2 days before the offer expired, listing my serial number. But when I called, they told me I really didn't qualify because it hadn't called in during the promotion period.
     
  6. Jul 5, 2017 #226 of 283
    Ereth

    Ereth Unemployed Bum

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    So, I'm curious. I have one of those old TiVo branded WD external eSATA drives, I don't even remember how big it is, but is there value to using it over just any eSATA drive?
     
  7. Jul 5, 2017 #227 of 283
    Ereth

    Ereth Unemployed Bum

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    That's exactly the situation I'm in. But when I called to talk to them they were having computer problems and they just wanted me to keep calling back every hour, and I wasn't going to do that, so the guy opened a ticket, which is why I got the call back. I'm guessing that I got lucky in that case, because they couldn't verify my TSN while the computer problems were ongoing.
     
  8. Jul 5, 2017 #228 of 283
    Gold51

    Gold51 The slow road, has the most adventure.

    283
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    Cape Coral
    I'm glad to hear of the success stories on getting their old box lifetimes transferred. My Bolt 500 gb should arrive on Friday and tomorrow I am mailing back my week-old $99 refurb Mini. Like I told Tivo- I have 2 TVs and with one connected to a Roamio and now a Bolt for mine, I have no need for the Mini right now.
    The wife and I were visiting retired neighbors down the street who have a new Roku and just cut the cord to cable TV. I was explaining how our Tivos work for OTA and I gave up. They just didn't get it. They are 5 years older than me and not technical. Their old rabbit ears only pick up 1/2 of the local stations, so I am giving them my extra double bow tie antenna and hanging it in the attic and running the coax for them, all because they give our Silky Terrier lots of treats.
     
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  9. Jul 5, 2017 #229 of 283
    LynnL999

    LynnL999 Active Member

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    Irvine,...
    Got my 1TB Bolt. Swapped out the cable card and TA from my HD. Easiest setup I've been through since cable cards started. Knock wood everything continues to go well! Will be putting my Premiere XL with lifetime up for sale soon.
     
  10. Jul 5, 2017 #230 of 283
    jlb

    jlb Go Pats!

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    I'm surprised the CC didn't need to be re-paired.....


    Sent from my iPhone using Tapatalk
     
  11. Jul 5, 2017 #231 of 283
    LynnL999

    LynnL999 Active Member

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    It did need to be re-paired, but it was a 5 minute phone call. Everything worked, including premiums, the first time.
     
  12. Jul 6, 2017 #232 of 283
    gweempose

    gweempose Well-Known Member TCF Club

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    Chicago, IL
    Now that it's so easy to upgrade the internal storage, I see no compelling reason to use an external drive. That being said, I'm pretty sure the WD DVR Expander is the only external drive that is officially supported by the Bolt. You just plug it in and it should work. The use of any other external drive will require a hack. IIRC, the only model that allowed you to conveniently use your own eSATA drive in an enclosure was the original S3.
     
    Last edited: Jul 6, 2017
  13. Jul 6, 2017 #233 of 283
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    There were two different models. I had the 1TB with both eSATA and USB. It took six months for it to fail, but I didn't lose a lot. Then I got a basic Roamio, so I pulled the drive (WD10EURX) and put it into the Roamio. Things were good for about a year, then I started getting macro blocking on different shows. I bought a new WD10EURX and installed it. It's still there, running a heavy load, and my MBT dropped 3C.

    As for your choice, there really isn't one. Use the TiVo/WD drive (and for a Bolt fix the cable) or buy a better internal drive. There is a whole thread on that in the Bolt forum.
     
  14. Jul 6, 2017 #234 of 283
    Ereth

    Ereth Unemployed Bum

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    What do you mean by "Fix the cable"?
     
  15. Jul 6, 2017 #235 of 283
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    The original cable connector isn't quite a perfect fit. Some have filed some plastic off to make it fit. Some have called TiVo and received a new cable for free.

    Example: Older WD external hard drive with bolt
     
  16. Jul 6, 2017 #236 of 283
    dmk1974

    dmk1974 DA BEARS!!!

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    Mar 7, 2002
    Cary, IL
    Well, to my surprise I actually received a voice-mail from TiVo today following up on my attempted order from 6/30. I was at work, but then called back an hour later and after about 16 minutes total on the phone, they placed the order for me. Likely won't receive it until end of next week though, but as long as its the right box (Roamio Pro refurb...though the order says TiVo Series 5 Argon XL) I'll be satisfied.
     
  17. Jul 6, 2017 #237 of 283
    lpwcomp

    lpwcomp Well-Known Member

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    John's...
    I hope I haven't screwed myself. I took the package and the return email to FedEx, had them print out the label and sent it back. I didn't put the RMA # on the box and didn't put a copy of the email in the box as I had no way to print it out and never opened the box.
     
  18. Jul 6, 2017 #238 of 283
    Millionaire2K

    Millionaire2K Active Member

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    Philadelphia
    I think the rma written on the box is incase the fedex label falls off. The fedex label does have the RMA number on it. Also if the original paperwork is still in the box, you should be ok.

    Then again you could get a BS Tivo worker handling the return and they may try to screw you. If that happens it's time to call your CC company to contest the charge.

    GL sir.
     
  19. Jul 6, 2017 #239 of 283
    opus123

    opus123 Member

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    what M2K said. writing on the box is a redundancy that shouldn't be needed in almost every case, so you should be fine. for my return i did write the info on the shipping box b/c my faith in TiVo was seriously diminished by the CS i received on the lengthy phone calls, but in hindsight it's highly unlikely it's needed.
     
  20. Jul 7, 2017 #240 of 283
    jcrandall

    jcrandall Member

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    Finally was able to order on this promo after trying around the last couple days of the promo eight or nine days ago. I had 3-4 calls that just resulted in "they would call me back" after reviewing the case number. Finally today someone that answered was able to assist and placed the order. Easy once I got someone that was empowered. The outsourced service center really isn't doing them any favors customer service wise.

    Ordered Bolt Plus with transferred lifetime and 3 year warranty for $639.
     

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