Once in a lifetime PLS transfer coming back?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by sfhub, Jun 27, 2017.

  1. tomhorsley

    tomhorsley Well-Known Member

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    Why does my imagination see management declaring: "We have to get rid of this inventory before the end of the fiscal year!", and also declaring: "Everyone has to use all of their vacation time before the end of the fiscal year!". The perfect storm :).
     
  2. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Finally connected, gave the CSR the case #, He said "this about a change of shipping address". When I corrected him, he said that the previous CSR(s) had done the wrong thing. I lost what little patience I had and accused him of lying. He said that they would email a return label and i could take the email to FedEx and they would process it. Why should I believe that? Now on hold for a supervisor.
     
  3. jlb

    jlb Go Pats!

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    I kind of want to take advantage of this offer this time but my TiVoHD is working fine. And we are mid-move and don't get to our temp apt until Sunday. With all the chaos and costs of moving and all I will prob hold off. Worst worst worst case scenario if my TiVo died and they won't transfer then is to get the Comcast dvr for $20/m


    Sent from my iPhone using Tapatalk
     
  4. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    You really think that the India or wherever call center workers actually get vacation time?
     
  5. lpwcomp

    lpwcomp Well-Known Member

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    John's...

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    Had to give up again. Need to get some things done.
     
  6. scandia101

    scandia101 Just the facts ma'am

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    MN, greater...
    Well, I did say that I had called again. That would mean that I had tried at least twice and you responded as if I had never tried at all.
     
  7. scandia101

    scandia101 Just the facts ma'am

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    MN, greater...
    If that were the case, all of these refurbed units would have already been available online at the tivo outlet but all they ever have there are the N adapters.
     
  8. Mikeguy

    Mikeguy Well-Known Member

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    Sorry for my not having intuited all of your efforts and my trying to make a helpful suggestion. ;)
     
  9. Millionaire2K

    Millionaire2K Active Member

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    The return label is a FedEx link that you can either print or have printed at FedEx.
     
  10. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    Will third time (today) be the charm? been on hold this time for >35+minutes.

    Edit: Connected. I proposed that they credit me with the difference in price and I keep the box. CSR is working on it.

    Edit2: Unbelievable. CSR initially wanted me to wait 30 days and check to see if the refund had been approved. In other, wait until I could no longer return it and trust them to do the right thing.

    On hold again for an extended period and when CSR came back, she reiterated that I would have to wait until the return period had expired to get the refund. So I am just going to return it since there is no way I can trust them.

    While it is not a Point Of Sale system, it certainly is a POS!
     
    Last edited: Jun 30, 2017
  11. Millionaire2K

    Millionaire2K Active Member

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    I say keep the box and call the credit card and tell them you were overcharged. Do you have anything that shows the correct price of the order vs the price you were charged?

    I hope this horror show ends for you soon.
     
  12. brentsg

    brentsg Member

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    I'm on hold for probably the 6th time this week for the same reason. I have a case number and a $220 refund approved, but not in hand. The last rep told me I'd have to wait 30 days as well and I'm no the same page. I'll just send it all back. The rep got that got the initial approval kept me on hold 1.5 hours trying to get it done on the spot but failed.

    To be clear, this is just my second call about the refund. All the others have been about other things. I'm way out of patience.

    Edit: I also see my second ~$1100 charge is still on my card as well, as pending. Thought that would drop by now since it's 5 days.
     
    Last edited: Jun 30, 2017
  13. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    No documentation, and am unwilling to take the risk. Got the return label email, forwarded it to my phone and will be taking it and the unopened box to FedEX tomorrow.

    Was thinking that if I had agreed, when the 30 days was up I would have been given the contact information for a Nigerian prince from whom I needed to request the refund.
     
  14. DancnDude

    DancnDude Thrice as nice TCF Club

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    I got an email last night saying my S3 box was eligible for the promo, but in the fine print I know it was connected after the cutoff. After 45 minutes on hold, the guy just looked it up and said it wasn't eligible. No negotiation or anything, just that he couldn't help me. He didn't even try to get me to buy with the Summer Meltdown sale pricing. Had he offered to split the difference in price between the two, I would have signed up right away. Oh well, I'm not sure what I'm going to do at this point.
     
  15. brentsg

    brentsg Member

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    Another rep would hook you up since you got the e-mail, sure of it. But is it worth the effort?
     
  16. lpwcomp

    lpwcomp Well-Known Member

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    Doubt it. Unlike in years past, the current CRSs have zero authority.
     
  17. brentsg

    brentsg Member

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    On hold 40 mins before I got a person.

    First thing she tells me after reading the whole case is that I am not eligible for their 30 day return period because I took advantage of "price matching. She says I just need to wait until 30 days have passed before I can get my $220 credit.

    Nope. I don't believe a thing they say, so I press and she relents and says it is possible but that I should plan to be on hold for "HOURS".

    I'm now on hold waiting for my RMA and return label. I'm half tempted to just mail it back and dispute through the credit card company, but I fear they'd retaliate and shut down my 2 year old lifetime OTA box.
     
  18. Gold51

    Gold51 The slow road, has the most adventure.

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    [QUOTE="lpwcomp, post: 11249263, member: 22613"
    ---Was thinking that if I had agreed, when the 30 days was up I would have been given the contact information for a Nigerian prince from whom I needed to request the refund.[/QUOTE]
    :D That's a good one!
    I just got off the phone with Tivo 47 minutes - 30+ min on hold.
    The rep looked at my acct and told me the Bolt 1T is sold out, which is what I knew would happen on Wednesday when my order choked on their "technical issues", which "have now been resolved", the CSR guy informed me. I went with the 500gb Bolt and my wife agreed we should add the 3yr warranty, so it was a total of $301.xx.
    I am like the man at the all you can eat smorgasbord with prime rib and crab legs- I'm totally full of Tivo, and won't be buying anything more for a long time!
    I spent $210 on 2 Premiers in April- then due to tuner issues on the $30 box, the lifetime Premiere was converted by the CSR to a Lifetime Roamio for $80, then that Premiere that was on Lifetime, was switched to my $6.95/mo box ( the bad one), which I just sold last week for $100 more than I paid for it- (value went up when it became a $6.95 mo box), Last week I bought a Refurb Mini for $99 on Summer sale
    (actually a new old stock Mini) and today I transferred my Series 2 for a Bolt refurb for $301 = $589 total, out of pocket, 1 Bolt 500gb, 1 Roamio 500 gb and one Mini, all with PLS- and I still have my bad Premiere with a good 500gb HD- Tivo told me to recycle it and forget the RMA #. I have Tivo for 3 rooms and it only took a whole days' worth of calls to Tivo in the last 2 months to get these transfers, product upgrades, bad box fixed and now the $99 PLS transfer to a Bolt. I am glad I am retired and have to time to sit on hold!
    I only just put my Series 2 back in service in April when I saw their last $99 transfer deal- I didn't expect them to do it again so soon.
     
  19. brentsg

    brentsg Member

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    This is me as well. I think I've had all of their products except HD/Premier, as I skipped from 3 to Roamio. I was a beta tester, downright TiVo evangelist. Boy have they fixed that.

    Now they've switched their language from "price matched" to ... well we actually were going to transfer the license from an old S3 box to my new Bolt+ and credit me $220. So now they are saying I'll forfeit my S3 license if they process my return. Keeping in mind of course that the price match offer was what.. 2 days ago... and for a credit that I apparently won't see for 30 days? I don't think so.

    But honestly I don't even know if I care. I'm not too far removed from taking my TiVo gear out to burn it in the back yard.

    On the phone for just over an hour now.
     
  20. Gold51

    Gold51 The slow road, has the most adventure.

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    Cape Coral
    I Have been following your travails ( Latin word: trepalium, meaning “instrument of torture.”) with Tivo. MY gawd, they have mistreated you. They flogged you with lousy customer service.
     

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