Advertisements Edited Sunday, 2.28.21 So, I am having an issue with a box Tivo Roamio Plus connecting. The Tivo is receiving channels, can connect to outside apps, and will record from a manual set-up. The issue is solely connecting to obtain guide data, manually or otherwise. It connects to the Tivo service, verifies account status, configures, sets clock, starts to download guide data, stalls and returns an error message "Connection interrupted." Last Saturday I spent an hour with a rep from outside the U.S. I was told to call my ISP after an hour of trying step after step. I called back for clarification, reached a different rep and was told immediately it was a know issue, the case would be escalated and I would be contacted. A whole week and nothing. Admittedly, I have not paid attention to the help threads in some time/ Is this the state of tech support with the once fantastic Tivo company? This was the intent of my post so I do not have to anticipate getting any concrete assistance any time soon. Thank you for any enlightenment. I called again Friday and was told by the very nice young lady in the Philippines it is a "known outage", and was reassured it was being worked on. Ok. a known outage? Seems like misplaced language to me; our other Tivo Roamio connects daily.