OK people, We need to organize and push DirecTV for a fix!

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Mark W, Oct 5, 2007.

  1. spepi

    spepi New Member

    28
    0
    Sep 27, 2004

    Advertisements

    I have been having the Ol' freeze frame...rebot issue myself, for about 2 weeks now. I thought the TIVO was getting full, and it was it's way of saying ...:Hey...clean it up a little, but after finding all these posts, I checked my version, and sure enough.....i got the crappy one.....I dont suspect any fixes coming out anytine soon, but I dont have any other choice in my tv prgramming to get the NFL ticket...its a real bummer that DTV is dropping the ball on this one....

    I may call and say...Hey, you guys didnt test this befoe you rolled it out, and now my Tivo is screwed up...I want a new DTV DVR, but HD now for all my problems......anyone try this? Or are you all against DTV and thier DVR's?
     
  2. rock_doctor

    rock_doctor resU deretsigeR

    361
    0
    Oct 22, 2000
    I suspect they will happily trade you your SD tivo for a HD DTV PVR. They get rid of an old unit, get the monthly leasing cost and $9.99 more a month from you. If you have an HD tv and small investment in TiVos go for it just make sure you get a new dish in the process.

    mark
     
  3. spepi

    spepi New Member

    28
    0
    Sep 27, 2004
    I called DTV, spoke to Judy. at first she said that they dont provide the updates, then she talked to someone and apoligized they DTV does supply them. Her fix was to reset the entire box, which will lose everything, and it could take about 3-4 hours. I told her no way, that it has been tried and it doesnt work...No offer of any upgrade. Just as I started to type this, the DTV Tivo froze, and rebooted....what a pain in the A**
     
  4. rbtravis

    rbtravis New Member

    1,457
    0
    Aug 9, 2005
    Parker, Co....
    Please give Manufacture name, Model Number, Software Version, we cannot give advice if we don't know that info.
     
  5. spepi

    spepi New Member

    28
    0
    Sep 27, 2004

    Advertisements

    Sorry....

    RCA DVR80 Series 2 version 6.3e
     
  6. thommygeenh

    thommygeenh New Member

    32
    0
    Sep 28, 2007
    New...
    Absolutely...I noticed the customer service, and overall everything with the service went way down hill when he took over. So glad he is finally gone...can't wait to see what he does to the Wall Street Journal!
     
  7. thommygeenh

    thommygeenh New Member

    32
    0
    Sep 28, 2007
    New...
    I wouldn't be surprised if they bought and paid for that J.D. Power Award!
     
  8. robpickles

    robpickles Lurking Around

    944
    0
    May 19, 2005
    Brooklyn, NY
    Well if you get a nasty rep and they give you a phony name then you have something even better to complain about.

    All i know is that i have discovered that if you ***** loud and often enough about some things people will eventually do something about it.

    Rob :)
     
  9. rbtravis

    rbtravis New Member

    1,457
    0
    Aug 9, 2005
    Parker, Co....
    That is the same version I am using and I am not having any problems. What state are you located in? Is your Hard drive the original? If not how many years do you have on it? The average drive lasts between 3 and 5 Years. if it is an RCA unit my 80's had Western Digital 80GB drives one with a JB (for DVR's) and one with a BB (for Data). Which is yours? On my drives the part number is right above the second bar code. It says:" WD P/N: WD800BB-00BSA0" what about yours? Thanks for the info we are trying to track down the cause of this problem. :)
     
  10. llurgy

    llurgy Yorkshire Lass

    1,483
    0
    Nov 5, 2003
    South...
    My hughes box is now freezing every afternoon. It freezes to the point where I have to unplug it.
    The one in the bedroom is freezing on average once every three days.
    I am in Ohio
     
  11. rbtravis

    rbtravis New Member

    1,457
    0
    Aug 9, 2005
    Parker, Co....
    How old are your hard drives? The average life is between three and five years. Could that be the problem? Have you tried Kickstart 57 & 58
    "While booting the power light will change from green to yellow as the line 'checkpanic' in the rc.sysinit gets executed. This happens a few seconds before the screen changes from the startup image to "almost there" and it's your cue to hold down a button (use pause) on the remote to trigger a panic. When the record light changes yellow, key in one of the following sequences:

    0 - emergency call to tivo, touchtone dialing
    1 - emergency call to tivo, pulse dialing
    9 - emergency call to tivo, touchtone w/ 9 prefix
    -- I suggest not doing any of these unless explicitly instructed


    52 - emergency reinstall
    -- this will act like you've received new software but will reinstall the existing software on the alternate root partition and boot it, particularly useful so you don't have to go trolling for backup images when your hacks fail.

    56 - software install

    57 - MFS check
    58 - perform MFS cleanup
    -- both of these will cause the green screen and various MFS checks" from a previous post by Gunnyman :)
     
  12. spepi

    spepi New Member

    28
    0
    Sep 27, 2004
    Im in MASS. Its the original HDD. Just about 4 yrs old. I wont be able to crack it open for a few weeks.
     
  13. rbtravis

    rbtravis New Member

    1,457
    0
    Aug 9, 2005
    Parker, Co....
    Try 57 & 58 kickstarts :)
    "While booting the power light will change from green to yellow as the line 'checkpanic' in the rc.sysinit gets executed. This happens a few seconds before the screen changes from the startup image to "almost there" and it's your cue to hold down a button (use pause) on the remote to trigger a panic. When the record light changes yellow, key in one of the following sequences:

    0 - emergency call to tivo, touchtone dialing
    1 - emergency call to tivo, pulse dialing
    9 - emergency call to tivo, touchtone w/ 9 prefix
    -- I suggest not doing any of these unless explicitly instructed


    52 - emergency reinstall
    -- this will act like you've received new software but will reinstall the existing software on the alternate root partition and boot it, particularly useful so you don't have to go trolling for backup images when your hacks fail.

    56 - software install

    57 - MFS check
    58 - perform MFS cleanup
    -- both of these will cause the green screen and various MFS checks"
    From a previous post by Gunnyman :)
     
  14. Nov 1, 2007 #154 of 189
    spepi

    spepi New Member

    28
    0
    Sep 27, 2004
    I'll try it, but last night, I called DTV, and complained to them that this was a huge screwup on thier part, that thier testing should have been more thorough before releasing this version. I asked for a free upgrade to an HD DVR...well, they couldnt upgrade me for free, and I didnt really expect them to, but they did give me th eunit for 199.99, in 2 payments, Free install with upgraded 5LNB dish.....plus, they are waiving the HD DVR service monthly fee of 9.99 for 1 year....so thats about 119.88 savings there, so I am really paying 80.11 for my HD DVR....I really couldnt pass this up. I had to do another 2 year contract, but that didnt really matter to me...I like the programming they offer, and my wife likes the NFL ticket.
     
  15. Nov 2, 2007 #155 of 189
    robpickles

    robpickles Lurking Around

    944
    0
    May 19, 2005
    Brooklyn, NY
    Another victim falls to the con game that DirecTv is running.

    Rob :)
     
  16. Nov 3, 2007 #156 of 189
    Rhughes

    Rhughes New Member

    415
    0
    Jan 14, 2001
    Dewey, AZ, USA
    I have been watching this thread off and on for a while. I have two DirecTivo's. Both Series 2. One DSR708. One R10. Both have updated hard drives less than a year old. Both started the freezing, etc. on the SAME day, several weeks ago. One thing that may be a little different is that I don't get any rebooting. Just freezing, color smears, pixelization, black and white screen, etc. Lasts for 3 or 4 seconds each time.

    I have noticed something that may have some bearing on the 6.3 problem. Maybe not. I have been paying very close attention to the problem for a couple of weeks. What I see is that it happens ONCE for EVERY program. Any channel. Any time of the day. Pre-recorded or not. It ALWAYS happens once, never more than once. This is so consistent it must be an indication of something.
     
  17. Nov 3, 2007 #157 of 189
    dtremain

    dtremain New Member

    1,665
    0
    Jan 4, 2004
    New Jersey
    I agree that it happens once a show. I'll bet it only happens on local channels as well. Is that correct?
     
  18. Nov 3, 2007 #158 of 189
    snoop

    snoop Member

    275
    3
    Oct 9, 2002
    We've got three R10's, one original and two with new HD's from weaknees. All three operated perfectly prior to the upgrade. All three share some odd symptoms since the upgrade and all three reboot periodically. I removed one of the upgraded drives and reinstalled the original disk that was only in use for about a week. Transplanted the "maybe bad" disk from the tivo into my desktop machine. The problems surfaced on the R10 with its barely used and originally well functioning disk. The "maybe bad" disk ran surface test patterns and smart tests for a week without a blip.

    Symptoms:

    - Progressive slowing of response to the remote control
    - Blooping and blinking the light when I hit a remote key but not actually doing the action
    - Slower and slower at displaying 'now showing' and 'to do list'. I've hit the tivo button twice quickly and gotten both "bings", then a long pause, then two and a half lines of Now Showing, and it'll pause there for 3-4 seconds or more, then display the rest
    - Paging or down arrowing in the To Do list gives me a BONG and the cursor wont move. Then a while later it'll let me move down a few shows or a page, then hold up a while. Seems like its still trying to fill out the list and something is slowing it down. But even if I put up the To Do list and then wait a couple of minutes, I still get random bonging. It gets worse a day or two prior to the sudden reboot. After the reboot, for a day or so I can skip through the To Do list with no issues.

    My observation is that the problems didnt start immediately after the software upgrade, but a little while after, and it hit all three boxes at once as all started giving symptoms. If I manually reboot about once a week, we have no problems.

    I thought it was just me, but my wife almost immediately commented that the remote control wasnt working right and that the tivo seemed slow.

    Figure out what they changed shortly after the new version upgrade (new data stream? some new additional things going on that the new version enabled?) and you have your problem.

    Absolutely zero chance that a disk problem hit all three of my machines simultaneously, two of the three with disks < 1 year old and one with a 2 year old did, and caused the same identical symptoms. I'm also pretty sure I've never seen random reboots due to disk problems solved by periodic reboots. My transplantion experiment also tells me that the disks are just fine.

    Theres a memory leak, some kind of severe error condition, or something else fairly displeasing going on, it has something to do with the new software, and something else that happened after the upgrade triggered it.

    My two series/1 tivo's with the same brand disk drives operating in the same conditions under similar usage patterns, with 5 year old disks...no problems whatsoever.
     
  19. Nov 3, 2007 #159 of 189
    Rhughes

    Rhughes New Member

    415
    0
    Jan 14, 2001
    Dewey, AZ, USA
    Nope. I don't get local channels per se, I get the national networks, but it happens on any channel.
     
  20. Nov 3, 2007 #160 of 189
    dtremain

    dtremain New Member

    1,665
    0
    Jan 4, 2004
    New Jersey
    Ah-ha. But so-called "national networks" on Directv are really local channels from either LA or NYC (I get NYC locals). If one of them is on either tuner when the breakup occurs (not necessarily what you are recording), I wouldn't be surprised.
     

Share This Page

spam firewall

Advertisements